Core Services Catalogue - BCIT

Key Core Service: General Telecom
Service description
Management of BCIT’s standard wireline telecommunication services.
Activities include:
� Provisioning Digital and VoIP (Voice over IP) telephones with either DID
(Direct In Dial) calling or internal locals (See Appendix I for currently
supported phone sets)
� Provisioning Voice mail accounts (Call Pilot)
� Set-up of advanced or specialty features such as: multiple lines, long
distance, programmable functions and buttons (e.g. transfer, call forward,
3-way conference calling, etc.) and call display features
� Updating the voice recognition call transfer system (Nuance)
� Providing departmental Telecommunications Coordinator support
� Updating BCIT internal phone directories
� Providing specialty services as required, including:
o Inbound 800 (and 888) service
o Audio Conferencing (Polycom audio conferencing devices and
conference bridge cards)
o ACD (Automatic Call Distribution) queuing and reporting
(Symposium and SympWeb)
o Dedicated analog phone lines for fax lines, POS (Point of Sale),
modems, etc.
o IP POS (point of sale) troubleshooting and vendor coordination
� Coordination of work requests for the vendor’s on-site telecom technician
Telecom Services
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