Core Services Catalogue - BCIT

Key Core Service: Enterprise IT Security
Service description
IT Security is the set of activities focused on ensuring the integrity and
safekeeping of the Institute’s IT assets and data, with a view to preventing
malicious attacks and fraudulent use of BCIT’s information and infrastructure.
Activities include:
• Investigating reported security incidents and IT policy violations.
• Providing information security consultation, risk assessments and vulnerability
assessments on systems.
• Implementing technology to stop virus infections.
• Implementing technology to stop attacks on BCIT systems.
Service characteristics
Ongoing service that is renegotiated annually.
Operating Hours:
Mon – Fri 08:00 - 17:00
Service is available for:
� Policy violation and security incident investigations
� Questions or advice about IT security
Service level objective
Service level targets:
Policy violation and security incidents will be investigated on a priority basis
dependent on severity and threat level to the institute.
Enterprise IT Security
Version 5.0 – Effective June 30, 2012 119