Core Services Catalogue - BCIT

Key Core Service: Business Analysis
Service description
Business analysis includes the broad set of methodologies, disciplines and
related artifacts used to document and improve the business and educational
activities and processes of BCIT.
Business analysis includes but is not limited to:
� Capture and document business needs and requirements
o Preparing new work/project requests to inform the decision making of
governing groups
o Facilitating focus groups and/or conducting interviews
o Identifying, analyzing, documenting and aligning the business needs of
the BCIT departments with ITS expertise
o Preparing and presenting a complete needs analysis at all levels of the
institute
� Prepare business cases
o Providing guidance to departments in preparing business cases
o Conducting research and documenting findings
o Assisting with the creation of business case documentation
o Assisting clients through all phases of the business case process
� Business process analysis and improvement
o Defining and documenting current state processes
o Analyzing, identifying and documenting process improvement
opportunities
o Analyzing options and presenting recommendations
o Defining, documenting and presenting desired future state processes
Service characteristics
Ongoing service that is renegotiated annually.
Available Hours:
Mon – Fri 08:30 - 16:30
Service is available to all BCIT academic and administrative departments.
Service level objective
Service level target:
New requests for services will be acknowledged within 3 working days.
Strategic Practices
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