Core Services Catalogue - BCIT

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Appendix I List of Supported Products Effective: March 1, 2012 Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 122
Core Institute Support IT Services is committed to providing advanced support for the products listed in this section including installation, configuration, usage and troubleshooting. Core Institute Support products have the following characteristics: � Products are standardized and critical to the BCIT mission � Products are widely used across the main BCIT campuses � Sufficient support resources exist � Valid licences exist COMPUTERS & NOTEBOOKS Base Hardware Specification Pentium 4 Core 2 - 2.4Ghz, 4 GB RAM, Seanix Balfour 250GB HD, CDRW/DVDRW, Intel Pro 10/100/1000 LAN Pentium 4 Core 2 - 2.6Ghz, 4 GB RAM, Seanix Houston 360GB HD, CDRW/DVDRW, Intel Pro 10/100/1000 LAN Pentium 4 Core 2 – E8400, 4 GB RAM, Dell Optiplex 760 250GB HD, CDRW/DVDRW, Intel Pro 10/100/1000 LAN Pentium 4 Core 2 – E8400, 4 GB RAM, Dell Precision T3400 250GB HD, CDRW/DVDRW, Intel Pro 10/100/1000 LAN, plus dedicated video Intel C2D 2.2Ghz, 4GB RAM, 250GB HD, 1 VGA, 8 USB 2.0 (2 front, 6 rear), Dell Optiplex 780 1 RJ-45, 5 PCI Slots, Integrated Intel Pro 10/100/1000 LAN Intel Core i5-24:00M vPro (3.1Ghz, 6M), 8 GB RAM, 500GB HD, DRW/DVDRW, Dell Optiplex 990 Integrated Intel 10/100/1000 Ethernet, 10 X USB 2.0, 1 x internal USB 2.0, 1 Serial, 1 RJ-45 Intel Xeon E3-1200, 8GB RAM, 500GB HD, 11 USB 2.0 (4 front, 6 rear, Dell Precision T1600 Integrated Intel GB LAN 10/100/1000 Ethernet, 1 internal) 1 serial, 2 PS/2, 1 RJ-45, IEEE 1394a, Toshiba Satellite Pro P4 2.6Ghz, 4 GB RAM, 250GB HD, A300-024 CDRW/DVDRW Intel Core i5-560M (2.66GHz/3.20GHz) Toshiba Tecra S11 4GB RAM, 320GB HD Intel Core i5-2520M vPro (2.50GHz/3.20Ghz, B intel Smart Cache), 8GB Ram, 320GB HD, Toshiba Tecra R850 CD/DVDRW, 10/100/1000bps Integrated Ethernet (Wake on Lan) Intel 802.11 a/b/g/n Wireless LAN Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 123 Reseller Warranty Support Est. Replace Date Software Support (images) 36 months Summer 2012 Windows XP Pro 36 months Fall 2012 Windows XP Pro 36 months Fall 2013 Windows XP Pro 36 months Fall 2013 Windows XP Pro 36 Months Fall 2014 Windows 7 36 Months Fall 2015 Windows 7 36 Months Fall 2015 Windows 7 36 months Fall 2012 Windows XP Pro 36 months Fall 2012 Windows 7 36 months Fall 2014 Windows XP Pro
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
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Service name Service Specification
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Customers of this service Staff: Al
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Key Core Service - Academic Softwar
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Business process enabled by this se
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Key Core Service: Administrative Co
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Customers of this service Staff: Al
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Key Core Service: Computer Lab prov
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Page 73 and 74: Key Core Service: Hardware Warranty
Page 75 and 76: Customers of this service Students
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 79 and 80: Service name Service Specification
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 87 and 88: Customers of this service Staff: Al
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
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Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 105 and 106: Service level objective Service lev
Page 107 and 108: Business process enabled by this se
Page 111 and 112: Business process enabled by this se
Page 117 and 118: Service name Service Specification
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123: How to access this service All clie
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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