Core Services Catalogue - BCIT

Customer role
Submit requests for new additions, changes or updates to software on images
through the Web: https://helpdesk.bcit.ca.
� The Instructor must provide detailed installation instructions and options
otherwise all default settings and options will be used.
� Instructors are encouraged to participate in installation and are required to
test software on the images prior to the start of the course and must sign
off that the installation is complete and correct one week before the start
of the first class.
� Instructors are responsible for knowing the software installation and
modification deadlines and the impact (i.e, delays, overtime) for late
requests to their class and department.
� Instructors must provide proof of licensing (including number of licences
and expiry date) and provide the installation media and instructions, serial
numbers, product codes and any other information required to complete
software installation at the time the request is made. IT Services will store
a copy of the licence and media.
To report problems with existing lab software, contact the Service Desk or fill out
a Lab fault report through Web: https://helpdesk.bcit.ca. Please have the
following information available:
� Your name and contact information (phone or e-mail)
� Location of this lab (building and room)
� Description of the problem / symptoms experienced
Instructors may report problems with current lab software to the Technology
Service Desk or through Web: https://helpdesk.bcit.ca.
How to access this service
Instructors may place requests for lab software installations through the Web:
https://helpdesk.bcit.ca.
Desktop Services
Version 5.0 – Effective June 30, 2012 62