Core Services Catalogue - BCIT

Service level objective
Service level metric:
Uptime for all Collaboration Systems 99%*
* Note – The calculation of availability and uptime excludes the scheduled
maintenance window.
Customers of this service
External:
QuickPlaces (CoPs) are accessible to anyone outside of BCIT on a “by invitation”
basis. The administrator of the QuickPlace can invite external participants into
the QuickPlace. The “administrator” is the owner of a specific QuickPlace.
The general public will be able to access blogs that do not have restricted
membership.
Students:
All BCIT students have myBCIT accounts automatically generated when they first
register for a BCIT course. myBCIT groups are available to all students.
Students will be able to access the following collaboration tools provided that
they are registered in courses utilizing these tools:
� QuickPlace
� Blogs
Staff:
All BCIT staff have myBCIT accounts automatically generated when they are
hired. myBCIT groups are available to all staff.
Administrative and instructional staff can request accounts and support for the
following collaboration tools:
� QuickPlace (CoPs - Communities of Practice)
� Blogs
Tenants and BCIT affiliates (e.g. Student Association and Unions):
Support will be provided as outlined in your Service Level Agreement.
Not included:
� Student training – direct student training is handled by course instructors,
however, instructors may request assistance from IT Services.
Web Services
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