JSP 464 - Ministry of Defence

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SECTION IX CUSTOMER COMPLAINTS 0724. Complaints procedure. DIO Ops Accommodation operate a 3 stage complaints procedure which is included in the Guide to Living in SFA and is summarised as follows: a. Stage 1 - Formal complaint to the HASC b. Stage 2 - Formal complaint to Director Operations Housing (via Complaints Manager, HQ DIO Ops Accommodation, RAF Brampton) c. Stage 3 – Formal complaint to Independent Housing Review Panel (IHRP) The full complaints procedure can be found at: http://www.mod.uk/DefenceInternet/MicroSite/DE/OurPublications/ServiceFamilyAccommo dation/CustomerFactSheets.htm As at 13 Jul 12 7 - 7
ANNEX A to Chapter 7 DEFENCE INFRASTRUCTURE ORGANISATION OPERATIONS ACCOMMODATION GARAGE LICENCE AGREEMENT (FOR SERVICE LICENSEES) (to be returned to the HASC on completion) The SECRETARY OF STATE FOR DEFENCE on behalf of Her Majesty the Queen grants Name: (Anite populated) “the Licensee” Of (Address of SFA): (Anite populated) a licence to occupy a garage located at (address of garage): (Anite populated) on the following terms and conditions. As at 13 Jul 12 7A - 1 “the Property” “the Garage” 1. This GARAGE LICENCE is personal to the Licensee and subject to continuing eligibility to occupy Service Family Accommodation as defined in Service Regulations. 2. Either party may terminate this Licence by giving normally 28 days and in any event not less than 7-days notice in writing. In exceptional circumstances occasioned by Service reasons, the Licensee may give shorter notice. 3. This Garage Licence will terminate automatically when the Licence to occupy the Property named above terminates. 4. The Licensee agrees to: a. Use the garage only as accommodation for a private motor vehicle or for personal effects storage and for no other purpose without the prior written consent of Defence Infrastructure Organisation Operations Accommodation. Care must be taken to ensure all items stored in the garage are safe and suitable for such storage, and is at the sole risk of the licencee. b. Pay all charges for the garage including any for fuel, light, water and sewage. c. Keep the inside of the garage clean and tidy any forecourt free of obstructions at all times. d. Allow representatives, agents and contractors of the Crown access to the garage at reasonable times on receiving at least 24 hours advance notice or immediately in an emergency. e. Make good any damage to the garage or to the fixtures and fitting caused, other than by fair wear and tear, by the Licensee, or any member of their household, including family pets, or any invited visitor, or their pets, or to pay any costs incurred by Defence Infrastructure Organisation Operations Accommodation in making good the damage. f. Vacate the garage at the end of any period of notice to vacate or when the Licence to occupy the property terminates and on vacating to leave the garage and any fixtures and fittings in good repair, fair wear and tear excepted, and if failing to do so to the be liable for:
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JSP 464 TRI-SERVICE ACCOMMODATION R
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CHAPTER 1 INTRODUCTION CONTENTS Sec
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Annexes: A. SSFA Application Form B
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INDEX CHAPTER 1 INTRODUCTION SECTIO
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SECTION I STRATEGIC OVERVIEW As at
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0110. Entitled civilian personnel.
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Wherever possible, DIO Ops Accommod
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- Abide by the Customer Supplier Ag
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As at 13 Jul 12 1C-1 ANNEX C TO CHA
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Accommodation to occupy SFA. Other
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SECTION I As at 13 Jul 12 CHAPTER 2
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occupants, SFA may be misappropriat
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CONTENTS PAGE 1. WORDS HAVING A SPE
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1.1.11 “Service Family Accommodat
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spouse/partner from the date of You
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6.3.2 You must not, without Our wri
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9.4.1 The basins, sinks, baths, toi
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As at 13 Jul 12 i INDEX CHAPTER 3 E
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Annexes: A. Policy for the entitlem
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0303 Guards Corridor. Soldiers assi
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c. Married Service couple/civil par
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order). Personnel who do not choose
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entitlement is allocated for servic
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0341 Families repatriated to UK fro
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As at 13 Jul 12 3A -1 ANNEX A TO CH
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SERVICE FAMILY ACCOMMODATION (UK ON
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V 5 person Bedrooms: 2 double 1 sin
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As at 13 Jul 12 3B1 - 1 APPENDIX 1
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5. Unless the bereaved spouse/civil
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medical and educational authorities
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Core Non-Core Ser Category (Appropr
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Ser Category Criteria Agreed Scalin
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6. Where SLA is unsuitable because
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initial emergency treatment. There
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IN CONFIDENCE WHEN COMPLETED Do you
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IN CONFIDENCE WHEN COMPLETED G. F&C
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IN CONFIDENCE WHEN COMPLETED Part 3
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INDEX CHAPTER 4 CHARGES SECTION I -
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SECTION I As at 13 Jul 12 CHAPTER 4
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c. Those F&C personnel paying at th
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As at 13 Jul 12 INDEX CHAPTER 5 APP
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SECTION I PROCESS OVERVIEW As at 13
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As at 13 Jul 12 to occupy SFA from
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accepted SFA at the new duty statio
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move, through appropriate channels,
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PROTECT - PERSONAL DATA (when compl
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Page 102 and 103: RULES FOR KEEPING PETS IN SFA PROTE
Page 104 and 105: SECTION I As at 13 Jul 12 CHAPTER 6
Page 106 and 107: 0610. Security deposits. Contrary t
Page 108 and 109: As at 13 Jul 12 MOD Form 1132a (Rev
Page 110 and 111: PART 2 - FUTURE HOUSING REQUIREMENT
Page 112 and 113: PART 6 - PROPERTY SEARCH SPECIFICAT
Page 114 and 115: APPLICATION TO OCCUPY SUBSTITUTE SE
Page 116 and 117: As at 13 Jul 12 HCR Ltd and OCCUPIE
Page 118 and 119: As at 13 Jul 12 2.4.3 maintain the
Page 120 and 121: As at 13 Jul 12 3.3 Shall not use o
Page 122 and 123: 7. You agree to give HCR at least 4
Page 124 and 125: eviewed. The privately owned proper
Page 126 and 127: accommodation required date on the
Page 128 and 129: JSP 464 Part 1). A copy of the Lice
Page 130 and 131: f. Dilapidations identified at move
Page 132 and 133: . In accordance with policy, the HA
Page 134 and 135: . The estranged spouse/civil partne
Page 136 and 137: As at 13 Jul 12 i INDEX CHAPTER 7 R
Page 138 and 139: SECTION I SERVICE LICENCE CHAPTER 7
Page 140 and 141: 0710. Temporary absence from SFA. O
Page 142 and 143: flowerbeds and existing shrubs, col
Page 146 and 147: (1) Any losses or damage as assesse
Page 148 and 149: Stool Dressing 1 1 1 1 1 0 0 0 0 0
Page 150 and 151: Stage (a) Event (b) 7 SFA visited b
Page 152 and 153: SECTION I - INTRODUCTION Para 0801
Page 154 and 155: SECTION I INTRODUCTION As at 13 Jul
Page 156 and 157: 0810. The SFA being required for up
Page 158 and 159: d. On expiry of the Notice To Vacat
Page 160 and 161: As at 13 Jul 12 station, when notic
Page 162 and 163: MINISTRY OF DEFENCE As at 13 Jul 12
Page 164 and 165: SECTION I PROCEDURES CHAPTER 9 IRRE
Page 166 and 167: As at 13 Jul 12 CHAPTER 10 OCCUPATI
Page 168 and 169: ecause it is imminently required fo
Page 170 and 171: As at 13 Jul 12 10B - 1 ANNEX B TO
Page 172 and 173: 10. Service Hospital Welfare Depart
Page 174 and 175: As at 13 Jul 12 INDEX CHAPTER 11 AL
Page 176 and 177: Ser SUMMARY OF PERSONNEL ENTITLED A
Page 178 and 179: Ser SUMMARY OF PERSONNEL ENTITLED A
Page 180 and 181: SUMMARY OF PERSONNEL ENTITLED AND E
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JSP 464 - Ministry of Defence

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