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Australian Government Architecture Reference Models Version 3.0

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5.5 Services Support Business Area<br />

The Services Support Business Area provides the critical policy, programmatic and managerial foundation to<br />

support government operations in the provision of government services to <strong>Australian</strong> individuals, businesses and<br />

other organisations.<br />

For example, services for citizens under the Maritime Services LoB may be supported by government operations<br />

involving legislative drafting, regulation development, public consultation, public relations, sale of goods and<br />

services, and user fee collection. Alternatively, taxation services may be supported by only legislative drafting,<br />

customer services and tax collection.<br />

Figure 5-5 illustrates the LoB and Business Sub Functions in the Services Support Business Area.<br />

[30101] Civic<br />

Events<br />

[30102]<br />

Constitutional<br />

Matters<br />

[30103] Electoral<br />

Matters<br />

[30104] Honours<br />

and Awards<br />

Programs<br />

[30105]<br />

Intergovernmenta<br />

l Relations<br />

[30106]<br />

Legislative<br />

Drafting<br />

[301]<br />

Governance<br />

[30107] Official<br />

Protocol<br />

[30108]<br />

Parliamentary<br />

Chamber<br />

Support<br />

[30109]<br />

Parliamentary<br />

Committee and<br />

Member<br />

Support<br />

[30110] Public<br />

Administration<br />

[30111]<br />

Regulation<br />

Development<br />

[30] Services Support<br />

[302] Planning<br />

and Budgeting<br />

[30201] Budget<br />

Delivery<br />

[30202] Budget<br />

Formulation<br />

[30203] Business<br />

Improvement<br />

[30204]<br />

<strong>Architecture</strong><br />

[30205] Legal<br />

Advice<br />

[30206]<br />

Outcomes and<br />

Outputs<br />

[30207]<br />

Procurement<br />

Planning<br />

[30208] Strategic<br />

Planning<br />

[30209]<br />

Workforce<br />

Planning<br />

[303] Public<br />

Affairs<br />

[30301]<br />

Customer<br />

Service<br />

[30302]<br />

<strong>Government</strong><br />

Campaigns<br />

[30303]<br />

<strong>Government</strong><br />

Media<br />

[30304] Public<br />

Consultation<br />

[30305] Public<br />

Relations<br />

Figure 5-5: Services Support Business Area<br />

[304] Revenue<br />

Collection<br />

[30401]<br />

Agency Asset<br />

Sales<br />

[30402] Debt<br />

Collection<br />

[30403]<br />

<strong>Government</strong><br />

Asset Sales<br />

[30404] Sales<br />

of Goods and<br />

Services<br />

[30405] Tax<br />

Collection<br />

[30406] User<br />

Fee Collection<br />

<strong>Australian</strong> <strong>Government</strong> <strong>Architecture</strong> <strong>Reference</strong> <strong>Models</strong> <strong>Version</strong> <strong>3.0</strong><br />

147

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