Australian Government Architecture Reference Models Version 3.0

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248 8.3 Service Access and Delivery Service Area The Service Access and Delivery Service Area (Figure 8-3) defines the collection of Access and Delivery Channels that will be used to leverage the Service Component, and the legislative requirements that govern its use and interaction. [300] Service Access and Delivery [3001] Access Channels [3002] Delivery Channels [3003] Service Requirements [300101] Web Browser [300102] Mobile Devices [300103] Collaboration / Communications [300104] Telephony [300105] Other Electronic Channels [300201] Internet [300202] Intranet [300203] Extranet [300204] Peer to Peer (P2P) [300205] Virtual Private Network (VPN) Australian Government Architecture Reference Models Version 3.0 [300301] Legislative / Compliance [300302] Authentication / Single Sign-on (SSO) [300303] Hosting Figure 8-3: Service Access and Delivery Service Area [3004] Service Transport [300401] Supporting Network Services [300402] Service Transport The Service Access and Delivery Service Categories and Standards are defined in the sections below. Examples are provided to assist with clarity only. Agencies should consult whole of government policies, frameworks and standards together with their agency SOE to determine product requirements.
8.3.1 [3001] Access Channels Access channels define the interface between an application and its users, whether it is a browser, smart phone, tablet or other medium. Service Standards Defined by Examples [300101] Web Browser [300102] Mobile Devices [300103] Collaboration / Communications The program that serves as your front end to the World Wide Web on the Internet. In order to view a site, you type its address (URL) into the browser's location field. The devices that use transmission via the airwaves. A pocket-sized computing device, typically having a display screen with touch input and/or a miniature keyboard The forms of electronic exchange of messages, documents or other information. Electronic communication provides efficiency through expedited time of delivery. Examples of web browsers include: � Microsoft Internet Explorer (IE) � Mozilla Firefox � Google Chrome � Apple Safari � Opera Examples of mobile device technology include: � Smart Phone: allows users access to more features and usually has increased connectivity compared to a conventional mobile phone. Examples of the features may include the ability to browse the Internet, a QWERTY keyboard, the ability to play music/movies, etc. Smart phones are offered by various mobile phone providers � Tablet Computer: A tablet computer is a portable personal computer with a touchscreen as the primary input device, and designed to be owned and operated by an individual. � Blackberry: an email-enabled wireless device Examples of collaboration communications include: � Social networking services: services which build online communities of people who exchange content based on shared relationships and/or interests, for example, Facebook, Twitter and YouTube. � short message service (SMS): text communication service component of phone, web or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices � interactive voice response (IVR): a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. � voice over internet protocol (VOIP) – is an internet technology, communication protocol and transmission technology for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks. Other terms frequently encountered and often used synonymously with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone. Internet telephony refers to communications services—voice, fax, SMS, and/or voice-messaging applications—that are transported via the Internet, rather than the public switched telephone network (PSTN). Australian Government Architecture Reference Models Version 3.0 249
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Copyright Notice This work is copyr
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6 Service Reference Model .........
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Figure 4-26: Tasks measurement bran
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1.1 Audience This document is targe
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systems and process frameworks, suc
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At an agency level, these business
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� bridging data architectures. Th
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LAYER DESCRIPTION Service Describes
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3.4 Metamodel elements by layer 3.4
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Attributes Type Description Code St
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3.4.3 Service layer The Service lay
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Entity Name Service Entity Descript
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Entity Name TRM Service Area Entity
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Figure 4-1: The PRM Classification
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Figure 4-2: Linking the PRM to the
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Figure 4-5: Combining the TRM and t
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4.1.4.2 The Outcome Process Model F
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The PRM is structured in a way that
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4.1.4.5 Other References Australian
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The PRM is able to: � support pla
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4.1.5.3 Indirect Benefits The indir
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Level 4 Measurement groupings Level
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4.3.1 Program outcomes The followin
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Subtype Measures of effects that in
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Measurement Area Measures of effect
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4.4.1 Product consumption 2101 Time
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4.4.2 Service delivery 2201 Availab
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Measurement Area Rationale Defined
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3 OUTPUTS 31 Products 32 Services 3
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4.6 Work domain ‘Work’ is the g
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4.6.2 Ad hoc tasks 4201 Task effici
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Understanding the performance relat
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[4305] Process Reliability [4306] P
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4.7 Inputs domain It could be argue
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4.7.2 Data and information In the i
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4.7.5 Money 55 Money 5501 Costs (mo
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First order Second order Higher ord
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Measurement Indicator Rationale Cur
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4.9.2 Example 2: OPM used in operat
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BRM Business Area 1 Contains lines
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[109] Employment [10901] Human Reso
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5.3 Services for Citizens Business
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Business Sub Function Defines the s
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5.3.9 [109] Employment A Employment
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5.3.12 [1012] Immigration A Immigra
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5.3.14 [1014] International Relatio
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5.3.17 [1017] Natural Resources A N
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5.3.24 [1024] Trade A Trade involve
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5.4.1 [201] Credit and Insurance F
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5.5 Services Support Business Area
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5.6.1 [401] Administrative Manageme
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Example 1: Financial Assistance to
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6 Service Reference Model 6.1 Intro
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6.3 Customer Services Domain The Cu
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6.3.2 [1002] Customer Preferences C
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6.4.2 [1102] Routing and Scheduling
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6.5.1 [1201] Management of Process
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6.5.4 [1204] Supply Chain Managemen
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6.6.2 [1302] Document Management Ca
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6.7 Business Analytical Services Do
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6.7.3 [1403] Knowledge Discovery Ca
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6.8.1 [1501] Data Management Capabi
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6.8.4 [1504] Assets/Materials Manag
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6.9 Support Services Domain The Sup
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6.9.2 [1602] Collaboration Capabili
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6.9.6 [1606] Forms Management Capab
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7 Data Reference Model 7.1 Introduc
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7.4 DRM Implementation Framework Th
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Standardisation Area Description Da
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Page 283 and 284: Term Definition Australian Governme
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Term Definition Technical Reference
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Term Definition eXtensible Markup L
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