Australian Government Architecture Reference Models Version 3.0

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4.6.3 Processes and operations (BAU)
Processes and operations are the repeated tasks that are undertaken on a regular basis within an agency.
Typically, they are scripted processes designed to deliver exactly the same output every time they are
executed, and they support the core operation of the agency as well as the primary business of the agency (for
example, delivering services).
Australian Government Architecture Reference Models Version 3.0
43 Processes and operations (BAU)
4301 Process efficiency
A – Resource consumption
B – Time consumption
C – Cycle time
D – Volume
4302 Process control
A – Accountability
B – Auditability
C – Compliance
4303 Process availability
A – Capacity
B – Utilisation
C - Responsiveness
4304 Process complexity
A – Coverage
B – Specification
C – Usability
4305 Process adaptability
A – Flexibility
B – Re-usability
C – Standardisation
4306 Process maturity
A – Standard
4307 Process safety
A – Risk
4308 Process reliability
A – Stability
B – Consistency
C - Accuracy
Figure 4-27: Processes and operations measurement branch