Australian Government Architecture Reference Models Version 3.0

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68 4.5.2 Services Services are classified as outputs only when they are first established by a project. This measurement branch should not be used to measure the operation of a service. Services are measured as operational processes that deliver an output of their own. When a service is commissioned (that is, when it is an output), it has only fit-forpurpose attributes. 3201 Fit for Purpose (service) A – Specification B – Regulation Australian Government Architecture Reference Models Version 3.0 32 Services Figure 4-22: Services Output Measurement Branch Measurement Area Rationale Defined by [3201] Fit for purpose (services) Services as outputs have a fit-forpurpose attribute, which is multivariate. Like products, services must meet the business requirements against which they are being established as well as any legislative requirements that may be applicable. 4.1.1 A. Specification Qualitative measures of the service for compliance with business initiative requirements and specifications. These are typically non-functional requirements that do not have a time lapse dimension to them, such as: � service points of presence � service delivery medium � service telephony provisions. B. Regulation Qualitative measurement of the service for compliance with requirements prescribed in applicable regulatory frameworks, legislative provisions and operational rulings, such as: � OH&S regulations � construction guidelines � rules of engagement.
4.6 Work domain ‘Work’ is the general term applied to the business processes and activities executed within government agencies. Work is the conversion of input resources into outputs via processes. There are only three different types of work: � Ad hoc tasks have a typically short duration period and largely informal control structures. They can occur as a one-time activity or on a regular basis and may have the ability to change an organisation, but that is undesirable for the organisation. � Operations and business as usual (BAU) are often referred to as processes and may have a short or long duration. They have highly formalised control structures (rules and governance), are highly repetitive and are designed specifically to not realise change. � Projects have a long duration, are intended to realise change (achieve an outcome), have highly formalised control structures (governance), and by definition are executed only once. Highly Repetitive Frequency of process execution One-off Short Duration of Process / Activity Long Ad-Hoc Tasks Informal Control Required Figure 4-23: Forms of Work Operations / BAU Projects Highly Formal Projects can never become operational processes. Projects may develop new operational processes that are commissioned and executed by business, but this represents the establishment of a new process, not a continuation of the project. Projects may also be established in order to define a new service. When associated with the project and its execution, the service is an output. However, once the service is operational it produces outputs of its own, and the sustainment of the service is considered to be work. Work accommodates processes executed both by people (manual labour) and by ICT systems (technology labour). ICT systems and the work they do are most commonly associated with operational and BAU processes (routine transaction processing). Always Stable Always Change Australian Government Architecture Reference Models Version 3.0 Effect on Business Operation 69
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6 Service Reference Model .........
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Figure 4-26: Tasks measurement bran
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1.1 Audience This document is targe
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systems and process frameworks, suc
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At an agency level, these business
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Page 23 and 24: LAYER DESCRIPTION Service Describes
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5.3.9 [109] Employment A Employment
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Business Sub Function Defines the s
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5.3.12 [1012] Immigration A Immigra
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5.3.14 [1014] International Relatio
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5.3.17 [1017] Natural Resources A N
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5.3.24 [1024] Trade A Trade involve
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5.4.1 [201] Credit and Insurance F
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5.5 Services Support Business Area
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5.6.1 [401] Administrative Manageme
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Example 1: Financial Assistance to
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6 Service Reference Model 6.1 Intro
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6.3 Customer Services Domain The Cu
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6.3.2 [1002] Customer Preferences C
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6.4.2 [1102] Routing and Scheduling
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6.5.1 [1201] Management of Process
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6.5.4 [1204] Supply Chain Managemen
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6.6.2 [1302] Document Management Ca
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6.7 Business Analytical Services Do
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6.7.3 [1403] Knowledge Discovery Ca
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6.8.1 [1501] Data Management Capabi
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6.8.4 [1504] Assets/Materials Manag
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6.9 Support Services Domain The Sup
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6.9.2 [1602] Collaboration Capabili
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6.9.6 [1606] Forms Management Capab
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7 Data Reference Model 7.1 Introduc
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7.4 DRM Implementation Framework Th
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Standardisation Area Description Da
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The DRM abstract model is an archit
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7.7 Data Context Standardisation Ar
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7.7.2 Guidance 7.7.2.1 The COI, its
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� Though cardinality is not expre
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Term Definition Other AGA Reference
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Figure 7-8: US DOI DRM Classificati
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section, as well as through the cat
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The following are definitions for e
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Term Definition Document (human rea
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Concept Attribute Description Examp
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Figure 7-13: US FEA BRM Logical Dat
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While it may have been physical evi
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Based upon this analysis, the archi
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architect should plan to provide th
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Term Definition Exchange Package An
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7.9 DRM Abstract Model This section
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The table below summarises each of
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Term Definition Digital Data Resour
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The following are definitions for e
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The table below provides attributes
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Supplier A Supplier is an entity (p
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8.2 Structure Organised in a hierar
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8.3.1 [3001] Access Channels Access
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8.3.2 [3002] Delivery Channels Deli
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Service Standards Defined by Exampl
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Service Standards Defined by Exampl
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8.4 Service Platform and Infrastruc
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8.4.2 [3102] Delivery Servers Deliv
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Service Standards Defines Examples
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8.4.5 [3105] Hardware/Infrastructur
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8.5 Component Framework Service Are
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8.5.3 [3203] Business Logic Busines
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8.5.5 [3205] Data Management Data m
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8.6 Service Interface and Integrati
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8.6.3 [3303] Interface Interface de
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Term Definition Australian Governme
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Term Definition Business Service [t
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Term Definition Context [top] As re
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Term Definition Data Element Regist
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Term Definition Digital Rights Mana
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Term Definition Exchange Package [t
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Term Definition Management Context
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Term Definition Preferred Term [top
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Term Definition Semantic Web [top]
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Term Definition Technical Reference
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Term Definition eXtensible Markup L
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