Australian Government Architecture Reference Models Version 3.0

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184 6.8.6 [1506] Human Capital/Workforce Management Capabilities within this Service Type provide for the planning and supervision of an organisation’s personnel. Service Component Defines the set of capabilities that 150601 Resource Planning and Allocation 150602 Skills Management 150603 Workforce Directory/Locator 150604 Team/Organisation Management 150605 Contingent Workforce Management 150606 Workforce Acquisition/Optimisation Australian Government Architecture Reference Models Version 3.0 Support the determination of strategic direction, the identification and establishment of programs and processes and the allocation of resources (capital and labour) among those programs and processes Support the proficiency of employees in the delivery of an organisation's products or services Support the listing of employees and their whereabouts Support the hierarchy structure and identification of employees within the various sub-groups of an organisation Support the continuity of operations for an organisation's business through the identification of alternative organisation personnel Support the hiring and re-structuring of employees and their roles within an organisation
6.9 Support Services Domain The Support Services Domain (Figure 6-9) defines the set of cross-functional capabilities that can be leveraged independent of Service Domain objective and/or mission. [160] Support Services [1601] Security Management [1602] Collaboration [1603] Search [160101] Identification and Authentication [160102] Access Control [160103] Cryptography [160104] Digital Signature Management [160105] Intrusion Prevention [160106] Intrusion Detection [160107] Incident Response [160108] Audit Trail Capture and Analysis [160109] Certification and Accreditation [160110] ISM Management and Reporting [160111] Virus Protection [160201] Email [160202] Threaded Discussions [160203] Document Library [160204] Shared Calendaring [160205] Task Management [160206] Social Networking [160301] Query [160302] Precision/Recall Ranking [160303] Classification [160304] Pattern Matching [1604] Communication [1605] Systems Management [1606] Forms Management [160401] Real Time/Chat [160402] Instant Messaging [160403] Audio Conferencing [160404] Video Conferencing [160405] Event/News Management [160406] Community Management [160407] Computer/Telephony Integration [160408] Voice Communications [160501] License Management [160502] Remote Systems Control [160503] System Resource Monitoring [160504] Software Distribution [160505] Issue Tracking Figure 6-9: Support Services Domain [160601] Forms Creation [160602] Forms Modification Australian Government Architecture Reference Models Version 3.0 185
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Copyright Notice This work is copyr
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6 Service Reference Model .........
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Figure 4-26: Tasks measurement bran
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1.1 Audience This document is targe
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systems and process frameworks, suc
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At an agency level, these business
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� bridging data architectures. Th
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LAYER DESCRIPTION Service Describes
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3.4 Metamodel elements by layer 3.4
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Attributes Type Description Code St
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3.4.3 Service layer The Service lay
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Entity Name Service Entity Descript
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Entity Name TRM Service Area Entity
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Figure 4-1: The PRM Classification
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Figure 4-2: Linking the PRM to the
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Figure 4-5: Combining the TRM and t
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4.1.4.2 The Outcome Process Model F
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The PRM is structured in a way that
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4.1.4.5 Other References Australian
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The PRM is able to: � support pla
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4.1.5.3 Indirect Benefits The indir
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Level 4 Measurement groupings Level
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4.3.1 Program outcomes The followin
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Subtype Measures of effects that in
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Measurement Area Measures of effect
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4.4.1 Product consumption 2101 Time
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4.4.2 Service delivery 2201 Availab
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Measurement Area Rationale Defined
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3 OUTPUTS 31 Products 32 Services 3
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4.6 Work domain ‘Work’ is the g
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4.6.2 Ad hoc tasks 4201 Task effici
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Understanding the performance relat
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[4305] Process Reliability [4306] P
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4.7 Inputs domain It could be argue
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4.7.2 Data and information In the i
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4.7.5 Money 55 Money 5501 Costs (mo
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First order Second order Higher ord
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Measurement Indicator Rationale Cur
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4.9.2 Example 2: OPM used in operat
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BRM Business Area 1 Contains lines
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[109] Employment [10901] Human Reso
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5.3 Services for Citizens Business
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Business Sub Function Defines the s
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5.3.9 [109] Employment A Employment
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5.3.12 [1012] Immigration A Immigra
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5.3.14 [1014] International Relatio
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5.3.17 [1017] Natural Resources A N
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Page 193 and 194: 7 Data Reference Model 7.1 Introduc
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Concept Attribute Description Examp
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Concept Attribute Description Examp
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The following are definitions for e
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The table below provides attributes
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Supplier A Supplier is an entity (p
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8.2 Structure Organised in a hierar
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8.3.1 [3001] Access Channels Access
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8.3.2 [3002] Delivery Channels Deli
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Service Standards Defined by Exampl
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Service Standards Defined by Exampl
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8.4 Service Platform and Infrastruc
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8.4.2 [3102] Delivery Servers Deliv
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Service Standards Defines Examples
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8.4.5 [3105] Hardware/Infrastructur
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8.5 Component Framework Service Are
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8.5.3 [3203] Business Logic Busines
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8.5.5 [3205] Data Management Data m
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8.6 Service Interface and Integrati
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8.6.3 [3303] Interface Interface de
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Term Definition Australian Governme
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Term Definition Business Service [t
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Term Definition Context [top] As re
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Term Definition Data Element Regist
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Term Definition Digital Rights Mana
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Term Definition Exchange Package [t
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Term Definition Management Context
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Term Definition Preferred Term [top
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Term Definition Semantic Web [top]
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Term Definition Technical Reference
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Term Definition eXtensible Markup L
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