Australian Government Architecture Reference Models Version 3.0
Australian Government Architecture Reference Models Version 3.0
Australian Government Architecture Reference Models Version 3.0
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Service Types provide an additional layer of categorisation that defines the business context of a specific Service<br />
component within a given domain. Each Service Type includes one or more Service Components that provide<br />
the ‘building blocks’ to deliver the Service Component capability to the business.<br />
A Service Component is defined as ‘a self contained business process or service with predetermined<br />
functionality that may be exposed through a business or technology interface’.<br />
The Service Types and Service Components are numbered in a sequential manner. The numbers themselves do<br />
not imply or describe a structure within the model.<br />
Service Domains Service Types<br />
Customer Services [1001] Customer Relationship Management<br />
<strong>Australian</strong> <strong>Government</strong> <strong>Architecture</strong> <strong>Reference</strong> <strong>Models</strong> <strong>Version</strong> <strong>3.0</strong><br />
[1002] Customer Preferences<br />
[1003] Customer Initiated Assistance<br />
Process Automation Services [1101] Tracking and Workflow<br />
[1102] Routing and Scheduling<br />
Business Management Services [1201] Management of Process<br />
[1202] Organisational Management<br />
[1203] Investment Management<br />
[1204] Supply Chain Management<br />
Digital Asset Services [1301] Content Management<br />
[1302] Document Management<br />
[1303] Knowledge Management<br />
[1304] Records Management<br />
Business Analytical Services [1401] Analyses and Statistics<br />
[1402] Visualisation<br />
[1403] Knowledge Discovery<br />
[1404] Business Intelligence<br />
[1405] Reporting<br />
Back Office Services 15 [1501] Data Management<br />
[1502] Human Resources<br />
[1503] Financial Management<br />
[1504] Assets/Materials Management<br />
[1505] Development and Integration<br />
[1506] Human Capital / Workforce Management<br />
[Support Services [1601] Security Management<br />
[1602] Collaboration<br />
[1603] Search<br />
[1604] Communication<br />
[1605] Systems Management<br />
[1606] Forms Management<br />
Figure 6-2: SRM Overview<br />
15 In the <strong>Australian</strong> <strong>Government</strong>, the term ‘Corporate Services’ is often used rather than ‘Back Office Services’, which often refers to non-client-facing<br />
processing of client transactions within the <strong>Australian</strong> <strong>Government</strong> context.
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