Australian Government Architecture Reference Models Version 3.0

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4.7.1 Human resources
Human resources (HR) represent the pool of labour available to an agency. The costs of HR are the full cost of
labour borne by an agency, the expertise of human resources is the skills base and knowledge capital an
agency possesses, and the availability of human resources is the pool of labour that an agency can draw on to
support business initiatives.
Australian Government Architecture Reference Models Version 3.0
51 Human resources
5101 Costs (HR)
A – Recruitment
B – Remuneration
C – Training
5102 Expertise
A – Skills
B – Experience
C – Training
D – Qualifications
5103 Availability (HR)
A – Capacity
B - Utilisation
Figure 4-29: HR Measurement Branch
Understanding HR as an input to business is central to the comprehension of cause-and-effect relationships
that exist between inputs, outputs and ultimately outcomes. The input costs of HR influence the efficiency of
output delivery as a ratio of output value to input cost, and the skills HR possess will determine the efficiency
and effectiveness of the business processes that are used to convert inputs to outputs. To design and manage
business operations requires a solid understanding of HR and their abilities.