Australian Government Architecture Reference Models Version 3.0

Example 1: Financial Assistance to Citizens in Need
This example outlines various Business Capabilities across the four business areas that may be invoked in
order to provide financial assistance to citizens who have no source of income or low income levels, such as
unemployed people, people with disabilities, families with low incomes and full-time students.
Financial assistance is provided to citizens in need through government programs that deliver monetary support
through ongoing and one-off payments or through direct loans such as the HECS-HELP payment to students.
In order to make these payments and loans possible, a range of activities occur within the government
environment, such as:
� government policy and legislation drafted and set in place to enable financial assistance to be provided to
citizens in need
� financial resources planned and appropriated in the annual budget
� business services that represent the Business Capabilities surrounding financial assistance created, and
their supporting business processes are created, maintained and managed
� human resources organised and trained to deliver and administer the business services
� the ICT environment which delivers automated business services and processes is established, maintained
and managed
� related data and information created, managed and protected from inappropriate or unauthorised access
� citizens informed of government financial assistance available to them, and assisted in their efforts to
access financial assistance, including assessment of their circumstances to determine the extent of their
eligibility for financial assistance.
Citizens are also provided with a means for repaying monies owed back to the government resulting from
overpayment of entitlements or loan repayments such as withholdings or direct repayments.
Figure 5-7 illustrates Business Capabilities across the business areas that may be affected in providing financial
assistance to citizens in need.
Figure 5-7: Example – Financial Assistance Business Capabilities
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