Australian Government Architecture Reference Models Version 3.0

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188 6.9.4 [1604] Communication Capabilities within this Service Type transmit data, messages and information in multiple formats and protocols. Service Component Defines the set of capabilities that 160401 Real Time/Chat 160402 Instant Messaging 160403 Audio Conferencing 160404 Video Conferencing 160405 Event/News Management 160406 Community Management 160407 Computer/Telephony Integration 160408 Voice Communications 6.9.5 [1605] Systems Management Australian Government Architecture Reference Models Version 3.0 Support the conferencing capability between two or more users on a local area network or the Internet Support keyboard conferencing over a Local Area Network or the Internet between two or more people Support audio communication sessions among people who are geographically dispersed Support video communication sessions among people who are geographically dispersed Monitor servers, workstations and network devices for routine and non-routine events Support the administration of online groups that share common interests Support the connectivity between server hardware, software and telecommunications equipment into a single logical system Provide telephony or other voice communications Capabilities within this Service Type support the administration and upkeep of an organisation’s technology assets, including the hardware, software, infrastructure, licences and service components that comprise those assets. Service Component Defines the set of capabilities that 160501 Licence Management 160502 Remote Systems Control 160503 System Resource Monitoring 160504 Software Distribution 160505 Issue Tracking Support the purchase, upgrade and tracking of legal usage contracts for system software and applications Support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment Support the balance and allocation of memory, usage, disk space and performance on computers and their applications Support the propagation, installation and upgrade of written computer programs, applications and service components Receive and track user-reported issues and problems in using IT systems, including help desk calls
6.9.6 [1606] Forms Management Capabilities within this Service Type support the creation, modification and usage of physical or electronic documents used to capture information within the business cycle. Service Component Defines the set of capabilities that 160601 Forms Creation 160602 Forms Modification Support the design and generation of electronic or physical forms and templates for use within the business cycle by an organisation and its stakeholders Support the maintenance of electronic or physical forms, templates and their respective elements and fields Australian Government Architecture Reference Models Version 3.0 189
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Copyright Notice This work is copyr
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6 Service Reference Model .........
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Figure 4-26: Tasks measurement bran
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1.1 Audience This document is targe
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systems and process frameworks, suc
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At an agency level, these business
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� bridging data architectures. Th
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LAYER DESCRIPTION Service Describes
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3.4 Metamodel elements by layer 3.4
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Attributes Type Description Code St
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3.4.3 Service layer The Service lay
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Entity Name Service Entity Descript
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Entity Name TRM Service Area Entity
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Figure 4-1: The PRM Classification
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Figure 4-2: Linking the PRM to the
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Figure 4-5: Combining the TRM and t
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4.1.4.2 The Outcome Process Model F
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The PRM is structured in a way that
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4.1.4.5 Other References Australian
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The PRM is able to: � support pla
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4.1.5.3 Indirect Benefits The indir
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Level 4 Measurement groupings Level
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4.3.1 Program outcomes The followin
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Subtype Measures of effects that in
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Measurement Area Measures of effect
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4.4.1 Product consumption 2101 Time
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4.4.2 Service delivery 2201 Availab
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Measurement Area Rationale Defined
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3 OUTPUTS 31 Products 32 Services 3
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4.6 Work domain ‘Work’ is the g
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4.6.2 Ad hoc tasks 4201 Task effici
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Understanding the performance relat
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[4305] Process Reliability [4306] P
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4.7 Inputs domain It could be argue
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4.7.2 Data and information In the i
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4.7.5 Money 55 Money 5501 Costs (mo
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First order Second order Higher ord
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Measurement Indicator Rationale Cur
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4.9.2 Example 2: OPM used in operat
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BRM Business Area 1 Contains lines
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[109] Employment [10901] Human Reso
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5.3 Services for Citizens Business
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Business Sub Function Defines the s
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5.3.9 [109] Employment A Employment
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5.3.12 [1012] Immigration A Immigra
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5.3.14 [1014] International Relatio
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5.3.17 [1017] Natural Resources A N
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Page 139 and 140: Business Sub Function Defines the s
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Page 165 and 166: 6 Service Reference Model 6.1 Intro
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Page 171 and 172: 6.4.2 [1102] Routing and Scheduling
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Page 179 and 180: 6.7 Business Analytical Services Do
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Page 187 and 188: 6.9 Support Services Domain The Sup
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Page 193 and 194: 7 Data Reference Model 7.1 Introduc
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Page 197 and 198: Standardisation Area Description Da
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Page 203 and 204: 7.7.2 Guidance 7.7.2.1 The COI, its
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Page 207 and 208: Term Definition Other AGA Reference
Page 209 and 210: Figure 7-8: US DOI DRM Classificati
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Page 217 and 218: Concept Attribute Description Examp
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Page 231 and 232: 7.9 DRM Abstract Model This section
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The following are definitions for e
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The table below provides attributes
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Supplier A Supplier is an entity (p
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8.2 Structure Organised in a hierar
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8.3.1 [3001] Access Channels Access
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8.3.2 [3002] Delivery Channels Deli
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Service Standards Defined by Exampl
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Service Standards Defined by Exampl
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8.4 Service Platform and Infrastruc
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8.4.2 [3102] Delivery Servers Deliv
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Service Standards Defines Examples
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8.4.5 [3105] Hardware/Infrastructur
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8.5 Component Framework Service Are
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8.5.3 [3203] Business Logic Busines
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8.5.5 [3205] Data Management Data m
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8.6 Service Interface and Integrati
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8.6.3 [3303] Interface Interface de
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Term Definition Australian Governme
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Term Definition Business Service [t
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Term Definition Context [top] As re
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Term Definition Data Element Regist
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Term Definition Digital Rights Mana
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Term Definition Exchange Package [t
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Term Definition Management Context
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Term Definition Preferred Term [top
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Term Definition Semantic Web [top]
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Term Definition Technical Reference
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Term Definition eXtensible Markup L
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Australian Government Architecture Reference Models Version 3.0

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