Designing e-Government for the Poor - Tanzania Development ...

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Pakistan
• Public (i.e. residents and citizens) – G2C
• Employees – G2E
• Public sector – G2G
• Suppliers and business partners – G2B
Communities’ focus group discussion have repeatedly proven to be
an effective tool in identifying requirements. The top four questions for
communities are:
• What services communities wish to see?
• What delivery channels communities wish to use?
• What service levels communities expect?
• What benefits communities would gain?
The following communities are involved in the e-government initiative
of the Government of Pakistan, and should be e-enabled to ensure
success of the e-government initiative.
Government-to-Government (G2G)
This community will be enabled when all the ministries are
e-enabled. Once this is achieved, the following benefits will be obtained:
• Cooperation in providing inter-governmental services
• Sharing information and data about clients (central view)
Government-to –Employees (G2E)
This community will be enabled when all the ministries are
e-enabled. Once this is achieved, the following benefits will be obtained:
• On-line access to employee services
• Sharing of data internally
• Less manual processes
• Clear procedures and responsibilities
Government-to- Business (G2B)
A strategy needs to be defined on how to e-enable the business
community in order for them to use these e-services offered by
various ministries. Once this strategy is defined, the onus of implementation
of this strategy should be placed on the business community by
giving them various incentives. The following benefits can be achieved
from this:
• Conducting online transactions (saving costs, time)