Designing e-Government for the Poor - Tanzania Development ...

More documents

Recommendations

Info

10 Maximizing participation: designing e-government for the poor training of staff. In response to a question on the balance between federal and local government, Mr. Westcott said that the federal government needs to get a regulatory environment to function properly, and then the local government can work on innovative solutions to governance because they are less constrained. Thus, there is an important complementary role between local and federal governments. B. Maximizing participation: designing e-government for the poor Mr. Stephen W. Braim, Government Programmes Executive, IBM Asia Pacific Mr. Braim defined poverty as people with limited access to government services. He suggested that e-government can be defined as a technology enabled transformation of government services based on customer need rather than administrative convenience, and it is about transformation rather than automation. Mr. Braim emphasized that the defining characteristic of e-government is customer need. Transformation towards e-government requires business process reengineering, and executive training before technological development. Implementing e-government is part of economic development strategies. Mr. Braim indicated that the scope of e-government is people underpinned by infrastructure, thus e-government brings people and services together more effectively. The provision of electronic government means electronic participation. E-government is not just about providing services to citizens, but aims to make citizens part of the governing process. Mr. Braim referred to this as a two-way system. Some tests for e-government from the client or citizen side are the following questions: Can you find things out? Can you register a birth? Can you set up a business? Can you decide how to get your information? Can you contribute to the policy process? Mr. Braim said that e-government does not change the fundamental role of government or its primary policy objectives. Instead, e-government acts as a complement to the fundamental duties of government which are to develop and administer policies, provide service access and delivery, and manage enforcement and compliance. There are different stages or waves in e-government development (figure 1). Government should be looking at going directly to wave four, complete integration. However, Mr. Braim said that for the economies of the participant countries of this workshop, it is better to initially focus on wave one and wave two. Most governments of the participant in this workshop are probably at wave two. At this stage they have transactional capabilities, but need to enhance knowledge on use of technology which is the biggest barrier to access.
Maximizing participation: designing e-government for the poor Figure 1. Stages in e-government evolution Mr. Braim outlined the steps of an e-government strategy or roadmap, which were: • Statement of direction – vision and goal of e-government • Become customer centric • Cope with change especially people change, educate people to be paperless and understand e-government • Work across silos, break down traditional, hierarchical structures • Collaborate across all departments ministries for success • Develop performance measures Mr. Braim examined the following trends driving e-government development: 1. Socio-demographic trends • Population growth of 600 million in low income countries • Existing government structures cannot service another 600 million (poor) people 11
Page 3 and 4: ECONOMIC AND SOCIAL COMMISSION FOR
Page 5: PREFACE Preface In recent years, th
Page 8 and 9: vi Contents Contents (Continued) Pa
Page 10 and 11: viii Abbreviations Abbreviations AB
Page 12 and 13: x Abbreviations Abbreviations (Cont
Page 15: PART ONE Summary of the Workshop
Page 18 and 19: 4 Organization of the Workshop C. O
Page 20 and 21: 6 Organization of the Workshop 22.
Page 22 and 23: 8 Enabling local governments to off
Page 26 and 27: 12 Maximizing participation: design
Page 28 and 29: 14 Maximizing participation: design
Page 30 and 31: 16 Stakeholder participation in des
Page 32 and 33: 18 Stakeholder participation in des
Page 34 and 35: 20 Developing local e-government po
Page 36 and 37: 22 Citizen-centric e-government: em
Page 38 and 39: 24 Citizen-centric e-government: em
Page 40 and 41: 26 Preparing a project proposal for
Page 42 and 43: 28 Preparing a project proposal for
Page 44 and 45: 30 Job training and job placement s
Page 46 and 47: 32 E-government and the digital div
Page 48 and 49: 34 Building e-government in Japan g
Page 50 and 51: 36 Building e-government in Japan T
Page 52 and 53: 38 Methods of assessing the informa
Page 54 and 55: 40 Conducive policy environment for
Page 56 and 57: 42 Conducive policy environment for
Page 58 and 59: 44 The challenge of implementing e-
Page 60 and 61: 46 Public key infrastructure initia
Page 62 and 63: 48 Public key infrastructure initia
Page 65: PART TWO Summary of Country Reports
Page 68 and 69: 54 Summary of Country Reports B. Ca
Page 70 and 71: 56 Summary of Country Reports Howev
Page 72 and 73: 58 Summary of Country Reports G. Mo
Page 74 and 75:
60 Summary of Country Reports Likew
Page 76 and 77:
62 Summary of Country Reports L. Sr
Page 78 and 79:
64 Summary of Country Reports serva
Page 81 and 82:
WORKSHOP AGENDA Annex I: Workshop A
Page 83 and 84:
15:15 - 15:30 Coffee Break 15:30 -
Page 85 and 86:
Annex I: Workshop Agenda • Farm e
Page 87:
Annex I: Workshop Agenda • Sell i
Page 90 and 91:
76 Annex II: List of Participants M
Page 92 and 93:
78 Annex II: List of Participants R
Page 94 and 95:
80 Annex II: List of Participants M
Page 96 and 97:
82 Bangladesh Title: Technical Link
Page 98 and 99:
84 Bangladesh • An integrated net
Page 100 and 101:
86 Bangladesh Communication Technol
Page 102 and 103:
88 Bangladesh Title: Agrobangla-net
Page 104 and 105:
90 Bangladesh Design Performance Mo
Page 106 and 107:
92 Bangladesh II. ISSUES • Lack o
Page 108 and 109:
94 Bangladesh Items Quantity Cost T
Page 110 and 111:
96 Cambodia Title: Government Admin
Page 112 and 113:
98 Cambodia The Project Steering Co
Page 114 and 115:
100 Cambodia Design Performance Mon
Page 116 and 117:
102 China • Electronic system for
Page 118 and 119:
104 China Design Performance Monito
Page 120 and 121:
106 India • All information needs
Page 122 and 123:
108 India Design Performance Monito
Page 124 and 125:
110 Indonesia Title: E-on-lending i
Page 126 and 127:
112 Indonesia Financing plan It is
Page 128 and 129:
114 Indonesia The online system wil
Page 130 and 131:
116 Indonesia Title: E-learning in
Page 132 and 133:
118 Indonesia • 200 scanner - whi
Page 134 and 135:
120 Indonesia • Miscellaneous adm
Page 136 and 137:
122 Lao People’s Democratic Repub
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
134 Mongolia Title: Mongolian e-gov
Page 150 and 151:
136 Mongolia B. Cost estimates and
Page 152 and 153:
138 Mongolia C. Benefits • Increa
Page 154 and 155:
140 Myanmar population lives in rur
Page 156 and 157:
142 Nepal Title: Decentralized mana
Page 158 and 159:
144 Nepal • Prepare e-government
Page 160 and 161:
146 Nepal E. Risks The following fa
Page 162 and 163:
148 Nepal Design Performance Monito
Page 164 and 165:
150 Nepal • Government services
Page 166 and 167:
152 Nepal Design Monitoring Assumpt
Page 168 and 169:
154 Pakistan • Public (i.e. resid
Page 170 and 171:
156 Pakistan (c) Standard template/
Page 172 and 173:
158 Philippines Title: Database of
Page 174 and 175:
160 Philippines Component/item Gran
Page 176 and 177:
162 Sri Lanka Title: E-land service
Page 178 and 179:
164 Sri Lanka build the relevant la
Page 180 and 181:
166 Sri Lanka • Increases capacit
Page 182 and 183:
168 Sri Lanka Design Performance Mo
Page 184 and 185:
170 Thailand III. THE PROPOSED PROJ
Page 186 and 187:
172 Thailand Design Performance Mon
Page 188 and 189:
174 Thailand Title: Local initiativ
Page 190 and 191:
176 Thailand C. Implementation arra
Page 192 and 193:
178 Uzbekistan Title: E-government
Page 194 and 195:
180 Uzbekistan During implementatio
Page 196 and 197:
182 Viet Nam Title: E-government in
Page 198 and 199:
184 Viet Nam C. Implementation arra
show all

Designing e-Government for the Poor - Tanzania Development ...

Create successful ePaper yourself

Delete template?

Save as template?