Designing e-Government for the Poor - Tanzania Development ...

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156 Pakistan (c) Standard template/model creation for various type of documents (d) Computer aided fax management system and a central contact directory system (e) Directives and Assembly questions management system. 2. HR management system (employee, attendance and leave management system) 3. Inventory and procurement management system (stationary, equipment, etc.). 4. Budget and accounts management system (e.g. preparation, expenditure) and consolidation of development and non-development budgets 5. Project management system (e.g. progress and monitoring feedback system). 6. Internal automation required for dynamic portal. The project has been outsourced to a local software company that has initiated the work. It is expected that the complete software suite will be ready at the Ministry of Information Technology in the first quarter of 2006, and replication can be initiated at other ministries shortly thereafter. IV. BENEFIT OF THE PROJECT The following are the key benefits both internal and external, which will be realized once e-government transformation is completed for a particular ministry. Internal benefits: • Improved organizational performance through streamlining of internal processes • Introduction of transparency in the provision of Government services • Increased levels of online integration between different departments • Reduced levels of paper work within the ministries • Possible increase in revenues through introduction of additional fees or processing of higher number of transactions or the provision of new services External benefits: • Improved levels of service to various communities (e.g. citizens, businesses) through faster service delivery cycles, reduced number of visits to the ministries for obtaining each service
Pakistan • Ability to track the status of each service request online • Quick access to information anytime anywhere thus providing more relevant information about how to obtain various services offered by various ministries 157
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ECONOMIC AND SOCIAL COMMISSION FOR
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PREFACE Preface In recent years, th
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vi Contents Contents (Continued) Pa
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viii Abbreviations Abbreviations AB
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x Abbreviations Abbreviations (Cont
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PART ONE Summary of the Workshop
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4 Organization of the Workshop C. O
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6 Organization of the Workshop 22.
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8 Enabling local governments to off
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10 Maximizing participation: design
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16 Stakeholder participation in des
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18 Stakeholder participation in des
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20 Developing local e-government po
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22 Citizen-centric e-government: em
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24 Citizen-centric e-government: em
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26 Preparing a project proposal for
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28 Preparing a project proposal for
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30 Job training and job placement s
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32 E-government and the digital div
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34 Building e-government in Japan g
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36 Building e-government in Japan T
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38 Methods of assessing the informa
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40 Conducive policy environment for
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42 Conducive policy environment for
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44 The challenge of implementing e-
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46 Public key infrastructure initia
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48 Public key infrastructure initia
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PART TWO Summary of Country Reports
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54 Summary of Country Reports B. Ca
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56 Summary of Country Reports Howev
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58 Summary of Country Reports G. Mo
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60 Summary of Country Reports Likew
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62 Summary of Country Reports L. Sr
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64 Summary of Country Reports serva
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WORKSHOP AGENDA Annex I: Workshop A
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15:15 - 15:30 Coffee Break 15:30 -
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Annex I: Workshop Agenda • Farm e
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Annex I: Workshop Agenda • Sell i
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76 Annex II: List of Participants M
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78 Annex II: List of Participants R
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80 Annex II: List of Participants M
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82 Bangladesh Title: Technical Link
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84 Bangladesh • An integrated net
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86 Bangladesh Communication Technol
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88 Bangladesh Title: Agrobangla-net
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90 Bangladesh Design Performance Mo
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92 Bangladesh II. ISSUES • Lack o
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94 Bangladesh Items Quantity Cost T
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96 Cambodia Title: Government Admin
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98 Cambodia The Project Steering Co
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100 Cambodia Design Performance Mon
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102 China • Electronic system for
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104 China Design Performance Monito
Page 120 and 121: 106 India • All information needs
Page 122 and 123: 108 India Design Performance Monito
Page 124 and 125: 110 Indonesia Title: E-on-lending i
Page 126 and 127: 112 Indonesia Financing plan It is
Page 128 and 129: 114 Indonesia The online system wil
Page 130 and 131: 116 Indonesia Title: E-learning in
Page 132 and 133: 118 Indonesia • 200 scanner - whi
Page 134 and 135: 120 Indonesia • Miscellaneous adm
Page 136 and 137: 122 Lao People’s Democratic Repub
Page 148 and 149: 134 Mongolia Title: Mongolian e-gov
Page 150 and 151: 136 Mongolia B. Cost estimates and
Page 152 and 153: 138 Mongolia C. Benefits • Increa
Page 154 and 155: 140 Myanmar population lives in rur
Page 156 and 157: 142 Nepal Title: Decentralized mana
Page 158 and 159: 144 Nepal • Prepare e-government
Page 160 and 161: 146 Nepal E. Risks The following fa
Page 162 and 163: 148 Nepal Design Performance Monito
Page 164 and 165: 150 Nepal • Government services
Page 166 and 167: 152 Nepal Design Monitoring Assumpt
Page 168 and 169: 154 Pakistan • Public (i.e. resid
Page 172 and 173: 158 Philippines Title: Database of
Page 174 and 175: 160 Philippines Component/item Gran
Page 176 and 177: 162 Sri Lanka Title: E-land service
Page 178 and 179: 164 Sri Lanka build the relevant la
Page 180 and 181: 166 Sri Lanka • Increases capacit
Page 182 and 183: 168 Sri Lanka Design Performance Mo
Page 184 and 185: 170 Thailand III. THE PROPOSED PROJ
Page 186 and 187: 172 Thailand Design Performance Mon
Page 188 and 189: 174 Thailand Title: Local initiativ
Page 190 and 191: 176 Thailand C. Implementation arra
Page 192 and 193: 178 Uzbekistan Title: E-government
Page 194 and 195: 180 Uzbekistan During implementatio
Page 196 and 197: 182 Viet Nam Title: E-government in
Page 198 and 199: 184 Viet Nam C. Implementation arra
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