Designing e-Government for the Poor - Tanzania Development ...

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44 The challenge of implementing e-government in Yokosuka, Japan nies or suppliers of goods and services; and administrative staff. Mr. Hirokawa emphasized that maintaining a balance among the four stakeholders is critical to maintaining the information infrastructure. An IT infrastructure promotes economic activity and effective administration providing citizens with adequate services. The information infrastructure is organized into seven layers from bottom up. Each component or set of services contributes to the successful and efficient e-government in Yokosuka city. These include: • Social consensus on rule and manners • Support services • Storage and retrieval services of data and content • Application services • Authentication services • Secure Internet services • High speed affordable telecommunications service Mr. Hirokawa noted that the city government is a public service industry and the mission is customer satisfaction. The competence of the local government in serving the citizens is placed into two categories. The first category is overt competitiveness such as staff’s attitude and explanations; notice boards; and response time for services. The second category is covert area of competitiveness such as efficient administration, secure management of personal information, and knowledge management. In addition to the seven layered infrastructure and competence measurements for government administration, the Yokosuka e-government has an organized approach to IT policy (figure 6). In December 2000, Yokosuka city established the Yokosuka City IT Strategy Conference together with various entities in the industrial, academic, and government sectors to promote an IT vision. An e-City Government Promotion Headquarters consisting of senior managers and directors of Yokosuka City Hall, and a steering council of enterprise IT policies was organized within the city government. The e-government of Yokosuka city includes an integrated geographic information system (GIS). The integrated GIS of Yokosuka city is intended to upgrade public services, promote information sharing within city government; and improve, and advance government businesses. As various maps and registers managed by different organizations of city government have been digitized and made available on the system, geographic information required by different public services is easily accessible and business efficiency is improved. The geographic information available online makes it possible for the public to access data on city planning, architecture, road construction, and urban planning. There are currently 80 kinds of information available to the public.
The challenge of implementing e-government in Yokosuka, Japan Figure 6. Organization of Yokosuka city e-government Another function of the Yokosuka city e-government is to provide support and enhance the capacity of government to respond to natural disasters. Experimental operation of a disaster information network system began in 1997, and full operation began in 2003. In times of disaster, examiners equipped with a digital camera, cell phone and computer arrive at the scene, and over the Internet send information and images of the disaster to the rescue headquarter. At headquarters, the information and data are automatically consolidated and disclosed to all personnel. Secondly, the disaster information network assists in gathering and disclosing information on residents’ safety so that people can confirm the safety of family instantly. Thirdly, a wireless service provides information on weather and disaster conditions by sending e-mail messages to mobile phones. The system effectively consolidates and widely disseminates various types of information. Yokosuka city e-government includes an e-bidding/tender system that has been in operation since October 2003. The online tender system was implemented to automate simple manual processes such as the review of bidder eligibility and bid opening. In the e-bidding system, the Electronic Authentication Authority, and the Electronic Certificate Authority (CA) act as independent organizations that offer their certificate and authorization services. Unlike internal business systems where users are limited to internal employees, the online bidding system has external users such as the bidder. 45
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ECONOMIC AND SOCIAL COMMISSION FOR
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PREFACE Preface In recent years, th
Page 8 and 9: vi Contents Contents (Continued) Pa
Page 10 and 11: viii Abbreviations Abbreviations AB
Page 12 and 13: x Abbreviations Abbreviations (Cont
Page 15: PART ONE Summary of the Workshop
Page 18 and 19: 4 Organization of the Workshop C. O
Page 20 and 21: 6 Organization of the Workshop 22.
Page 22 and 23: 8 Enabling local governments to off
Page 24 and 25: 10 Maximizing participation: design
Page 30 and 31: 16 Stakeholder participation in des
Page 32 and 33: 18 Stakeholder participation in des
Page 34 and 35: 20 Developing local e-government po
Page 36 and 37: 22 Citizen-centric e-government: em
Page 38 and 39: 24 Citizen-centric e-government: em
Page 40 and 41: 26 Preparing a project proposal for
Page 42 and 43: 28 Preparing a project proposal for
Page 44 and 45: 30 Job training and job placement s
Page 46 and 47: 32 E-government and the digital div
Page 48 and 49: 34 Building e-government in Japan g
Page 50 and 51: 36 Building e-government in Japan T
Page 52 and 53: 38 Methods of assessing the informa
Page 54 and 55: 40 Conducive policy environment for
Page 56 and 57: 42 Conducive policy environment for
Page 60 and 61: 46 Public key infrastructure initia
Page 62 and 63: 48 Public key infrastructure initia
Page 65: PART TWO Summary of Country Reports
Page 68 and 69: 54 Summary of Country Reports B. Ca
Page 70 and 71: 56 Summary of Country Reports Howev
Page 72 and 73: 58 Summary of Country Reports G. Mo
Page 74 and 75: 60 Summary of Country Reports Likew
Page 76 and 77: 62 Summary of Country Reports L. Sr
Page 78 and 79: 64 Summary of Country Reports serva
Page 81 and 82: WORKSHOP AGENDA Annex I: Workshop A
Page 83 and 84: 15:15 - 15:30 Coffee Break 15:30 -
Page 85 and 86: Annex I: Workshop Agenda • Farm e
Page 87: Annex I: Workshop Agenda • Sell i
Page 90 and 91: 76 Annex II: List of Participants M
Page 92 and 93: 78 Annex II: List of Participants R
Page 94 and 95: 80 Annex II: List of Participants M
Page 96 and 97: 82 Bangladesh Title: Technical Link
Page 98 and 99: 84 Bangladesh • An integrated net
Page 100 and 101: 86 Bangladesh Communication Technol
Page 102 and 103: 88 Bangladesh Title: Agrobangla-net
Page 104 and 105: 90 Bangladesh Design Performance Mo
Page 106 and 107: 92 Bangladesh II. ISSUES • Lack o
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94 Bangladesh Items Quantity Cost T
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96 Cambodia Title: Government Admin
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98 Cambodia The Project Steering Co
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100 Cambodia Design Performance Mon
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102 China • Electronic system for
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104 China Design Performance Monito
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106 India • All information needs
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108 India Design Performance Monito
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110 Indonesia Title: E-on-lending i
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112 Indonesia Financing plan It is
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114 Indonesia The online system wil
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116 Indonesia Title: E-learning in
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118 Indonesia • 200 scanner - whi
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120 Indonesia • Miscellaneous adm
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122 Lao People’s Democratic Repub
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134 Mongolia Title: Mongolian e-gov
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136 Mongolia B. Cost estimates and
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138 Mongolia C. Benefits • Increa
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140 Myanmar population lives in rur
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142 Nepal Title: Decentralized mana
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144 Nepal • Prepare e-government
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146 Nepal E. Risks The following fa
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148 Nepal Design Performance Monito
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150 Nepal • Government services
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152 Nepal Design Monitoring Assumpt
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154 Pakistan • Public (i.e. resid
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156 Pakistan (c) Standard template/
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158 Philippines Title: Database of
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160 Philippines Component/item Gran
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162 Sri Lanka Title: E-land service
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164 Sri Lanka build the relevant la
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166 Sri Lanka • Increases capacit
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168 Sri Lanka Design Performance Mo
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170 Thailand III. THE PROPOSED PROJ
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172 Thailand Design Performance Mon
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174 Thailand Title: Local initiativ
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176 Thailand C. Implementation arra
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178 Uzbekistan Title: E-government
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180 Uzbekistan During implementatio
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182 Viet Nam Title: E-government in
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184 Viet Nam C. Implementation arra
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