Designing e-Government for the Poor - Tanzania Development ...

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162 Sri Lanka Title: E-land services Proposer: Mr. W. K. Wasantha Deshapriya, Head, Reengineering Government Programme, Information and Communication Technology Agency Country: Sri Lanka Date: March 2005 I. INTRODUCTION In November 2002, the Government of Sri Lanka, launched “e-Sri Lanka” as a national development initiative, with the objective of using information and communication technology (ICT) to foster social integration, peace, economic growth and poverty reduction. The principal development outcomes of “e-Sri Lanka” are anticipated to be: (i) more effective, citizen-centred, and transparent government; (ii) empowerment of the rural poor, women and youth through increased and affordable access to information and communication tools; (iii) developed leadership and skills in ICT; and (iv) employment creation through the ICT industry, ICT-enabled services, and enhanced competitiveness of user industries and services. Re-engineering Government is one of the main programme areas of the Information and Communications Agency (ICTA), which aims to improve the efficiency of delivery and access mechanisms of the government. The objectives of the Re-engineering Government Programme are mainly to be achieved by reengineering the government business processes, and enabling those processes with ICT. The programme also prioritized all citizen services that are provided by the Government of Sri Lanka in order to identify the possible e-services. From the 12 short listed citizen services, four services have been selected to become e-services In addition to e-services, the Reengineering Government Programme will implement a number of enabling projects which will provide the fundamental requirements necessary for successfully implementing e-services. These projects would interconnect the government, fulfill minimum ICT requirements of the government, provide a supporting application platform to deploy e-services, build the ICT capacity of public officers, fulfill policy standards and security requirements of the government, and ensure the Web presence of the government to provide information and services. II. ISSUES The rural sector is inherently linked to agriculture. The scarcity of land and water are two major problems faced by rural farmers. The absence of a proper land titling service aggravates the situation because a title is the most accepted collateral for agricultural loans, crop insurance etc. An additional challenge is that a multitude of separate government organizations are responsible for matters relating to land. Therefore, the
citizens have to visit several government organizations to obtain services. The citizens find it difficult to check the authenticity of titles, and how to calculate property tax. Another challenge is the lack of a proper land management system. Local government organizations such as Municipal Councils, Urban Councils and Pradesheeya Sabhas, which are responsible for collecting property tax, are faced with several difficulties because there are no proper supporting documents to validate their charges. The government also suffers from lack of reliable information concerning land. The absence of a central geographical information system (GIS) makes land use planning extremely difficult. III. THE PROPOSED PROJECT A. Objective and scope Sri Lanka The proposed project has three components. These are: • e-land register – create national land database, and connect it to the regional land registries. The major stakeholder would be the Department of Registrar General. • GIS system for land information–the major stakeholders would be the Department of Registrar General and the Survey Department. The National Water Drainage Board, Ceylon Electricity Board, Department of Police, and the Fire Service will provide utility support, thus their processes should be reengineered and connected into the main project. • Automation of the land related work of the Ministry of Lands, Department of Survey, Municipal Councils, Urban Councils and Pradesheeya Sabhas. Requires connecting all local government organizations through broadband network. The overall objective of the project is to provide seamless government assistance related to land use and management. The project aims to digitize land records, and build the e-land register. The secondary objective of the project is to facilitate service delivery to the citizen by inducing collaboration among the government organizations and departments. This would require that all government organization, including those at the local level, be linked to the e-land register. The tertiary objective is to build a GIS system. This involves working with a wide range of government organizations to reengineer their processes, automate and link their work to the GIS system. The Department of Registrar General, the legal authority over land registration, will initiate the implementation of the project. The department consists of 25 district land registries. The head office of the department would take the initiative to create the e-land registry by building the central land database. The second phase of the project will involve the Survey Department, which would create the GIS, and build the first layer of the GIS system. The Ceylon Electricity Board, Water Drainage Board, will 163
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ECONOMIC AND SOCIAL COMMISSION FOR
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PREFACE Preface In recent years, th
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vi Contents Contents (Continued) Pa
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viii Abbreviations Abbreviations AB
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x Abbreviations Abbreviations (Cont
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PART ONE Summary of the Workshop
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4 Organization of the Workshop C. O
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6 Organization of the Workshop 22.
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8 Enabling local governments to off
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10 Maximizing participation: design
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16 Stakeholder participation in des
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18 Stakeholder participation in des
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20 Developing local e-government po
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22 Citizen-centric e-government: em
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24 Citizen-centric e-government: em
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26 Preparing a project proposal for
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28 Preparing a project proposal for
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30 Job training and job placement s
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32 E-government and the digital div
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34 Building e-government in Japan g
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36 Building e-government in Japan T
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38 Methods of assessing the informa
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40 Conducive policy environment for
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42 Conducive policy environment for
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44 The challenge of implementing e-
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46 Public key infrastructure initia
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48 Public key infrastructure initia
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PART TWO Summary of Country Reports
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54 Summary of Country Reports B. Ca
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56 Summary of Country Reports Howev
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58 Summary of Country Reports G. Mo
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60 Summary of Country Reports Likew
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62 Summary of Country Reports L. Sr
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64 Summary of Country Reports serva
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WORKSHOP AGENDA Annex I: Workshop A
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15:15 - 15:30 Coffee Break 15:30 -
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Annex I: Workshop Agenda • Farm e
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Annex I: Workshop Agenda • Sell i
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76 Annex II: List of Participants M
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78 Annex II: List of Participants R
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80 Annex II: List of Participants M
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82 Bangladesh Title: Technical Link
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84 Bangladesh • An integrated net
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86 Bangladesh Communication Technol
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88 Bangladesh Title: Agrobangla-net
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90 Bangladesh Design Performance Mo
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92 Bangladesh II. ISSUES • Lack o
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94 Bangladesh Items Quantity Cost T
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96 Cambodia Title: Government Admin
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98 Cambodia The Project Steering Co
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100 Cambodia Design Performance Mon
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102 China • Electronic system for
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104 China Design Performance Monito
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106 India • All information needs
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108 India Design Performance Monito
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110 Indonesia Title: E-on-lending i
Page 126 and 127: 112 Indonesia Financing plan It is
Page 128 and 129: 114 Indonesia The online system wil
Page 130 and 131: 116 Indonesia Title: E-learning in
Page 132 and 133: 118 Indonesia • 200 scanner - whi
Page 134 and 135: 120 Indonesia • Miscellaneous adm
Page 136 and 137: 122 Lao People’s Democratic Repub
Page 148 and 149: 134 Mongolia Title: Mongolian e-gov
Page 150 and 151: 136 Mongolia B. Cost estimates and
Page 152 and 153: 138 Mongolia C. Benefits • Increa
Page 154 and 155: 140 Myanmar population lives in rur
Page 156 and 157: 142 Nepal Title: Decentralized mana
Page 158 and 159: 144 Nepal • Prepare e-government
Page 160 and 161: 146 Nepal E. Risks The following fa
Page 162 and 163: 148 Nepal Design Performance Monito
Page 164 and 165: 150 Nepal • Government services
Page 166 and 167: 152 Nepal Design Monitoring Assumpt
Page 168 and 169: 154 Pakistan • Public (i.e. resid
Page 170 and 171: 156 Pakistan (c) Standard template/
Page 172 and 173: 158 Philippines Title: Database of
Page 174 and 175: 160 Philippines Component/item Gran
Page 178 and 179: 164 Sri Lanka build the relevant la
Page 180 and 181: 166 Sri Lanka • Increases capacit
Page 182 and 183: 168 Sri Lanka Design Performance Mo
Page 184 and 185: 170 Thailand III. THE PROPOSED PROJ
Page 186 and 187: 172 Thailand Design Performance Mon
Page 188 and 189: 174 Thailand Title: Local initiativ
Page 190 and 191: 176 Thailand C. Implementation arra
Page 192 and 193: 178 Uzbekistan Title: E-government
Page 194 and 195: 180 Uzbekistan During implementatio
Page 196 and 197: 182 Viet Nam Title: E-government in
Page 198 and 199: 184 Viet Nam C. Implementation arra
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