Designing e-Government for the Poor - Tanzania Development ...

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ii Designing e-Government for the Poor United Nations publication Sales No. E.05.II.F.29 Copyright © United Nations 2005 All rights reserved Manufactured in Thailand ISBN: 92-1-120441-0 ST/ESCAP/2378 The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Mention of firm names and commercial products does not imply the endorsement of the United Nations. The views expressed in papers and addresses from sources other than the United Nations Secretariat and the Asian Development Bank Institute (ADBI) are those of the authors and do not necessarily reflect the views of the United Nations Secretariat, the Asian Development Bank (ADB) or ADBI. This publication has been issued without formal editing. References have, wherever possible, been verified.
PREFACE Preface In recent years, the countries of the Asian and Pacific region have increasingly adopted e-government. E-government can be defined as the transformation of public-sector internal and external relationships through use of information and communication technology (ICT). E-government for the poor means that an e-government strategy and related policies must be aimed at bridging the digital divide, the uneven distribution and use of ICT between the poor and the rich. E-government is a tool to achieve better governance and enhance economic development. Many nations have developed an e-government strategy, and are rapidly expanding the use and knowledge of ICT by establishing online public services and digital collaboration between government ministries. However, successful implementation of e-government remains a challenge. It requires a fundamental transformation of traditional government organization, rebuilding of the infrastructure; and tremendous financial and human resources. Sustainability of e-government programmes requires policies, legislation, and a legal framework conducive to reorganizing the government and its services to the citizens. The Regional Workshop on Designing E-government for the Poor assisted the participants to gain a better understanding of e-government, and build capacity for the planning and implementing e-government for the poor. The Workshop was intended to assist the participants in defining priorities and specific actions for progressing to e-government. The Workshop highlighted the potential of e-government and ICT to improve access for the poor to information and government services, and foster economic growth. Countries were able to share their experiences in the implementation of e-government; and discuss issues, and options for implementation. Some of the topics addressed at this Workshop included: e-government programmes for the poor; re-engineering internal processes of government/public administration; factors critical to the successful implementation of e-government including e-training of government officials; stakeholder participation in e-government projects; building community and government leadership; and security and privacy issues in e-government. Participants were required to submit a proposal for implementing e-government in their countries, which could potentially be implemented. The Regional Workshop on Designing E-Government for the Poor was organized by the Asian Development Bank Institute (ADBI), and the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). The organizers would like to thank the Government of Japan, the Republic of Korea, the Asian Development Bank (ADB), and the private sector including International Business Machines Corporation (IBM) and Microsoft for co-sponsoring this Workshop. iii
Page 3: ECONOMIC AND SOCIAL COMMISSION FOR
Page 8 and 9: vi Contents Contents (Continued) Pa
Page 10 and 11: viii Abbreviations Abbreviations AB
Page 12 and 13: x Abbreviations Abbreviations (Cont
Page 15: PART ONE Summary of the Workshop
Page 18 and 19: 4 Organization of the Workshop C. O
Page 20 and 21: 6 Organization of the Workshop 22.
Page 22 and 23: 8 Enabling local governments to off
Page 24 and 25: 10 Maximizing participation: design
Page 30 and 31: 16 Stakeholder participation in des
Page 32 and 33: 18 Stakeholder participation in des
Page 34 and 35: 20 Developing local e-government po
Page 36 and 37: 22 Citizen-centric e-government: em
Page 38 and 39: 24 Citizen-centric e-government: em
Page 40 and 41: 26 Preparing a project proposal for
Page 42 and 43: 28 Preparing a project proposal for
Page 44 and 45: 30 Job training and job placement s
Page 46 and 47: 32 E-government and the digital div
Page 48 and 49: 34 Building e-government in Japan g
Page 50 and 51: 36 Building e-government in Japan T
Page 52 and 53: 38 Methods of assessing the informa
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40 Conducive policy environment for
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42 Conducive policy environment for
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44 The challenge of implementing e-
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46 Public key infrastructure initia
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48 Public key infrastructure initia
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PART TWO Summary of Country Reports
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54 Summary of Country Reports B. Ca
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56 Summary of Country Reports Howev
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58 Summary of Country Reports G. Mo
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60 Summary of Country Reports Likew
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62 Summary of Country Reports L. Sr
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64 Summary of Country Reports serva
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WORKSHOP AGENDA Annex I: Workshop A
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15:15 - 15:30 Coffee Break 15:30 -
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Annex I: Workshop Agenda • Farm e
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Annex I: Workshop Agenda • Sell i
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76 Annex II: List of Participants M
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78 Annex II: List of Participants R
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80 Annex II: List of Participants M
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82 Bangladesh Title: Technical Link
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84 Bangladesh • An integrated net
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86 Bangladesh Communication Technol
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88 Bangladesh Title: Agrobangla-net
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90 Bangladesh Design Performance Mo
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92 Bangladesh II. ISSUES • Lack o
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94 Bangladesh Items Quantity Cost T
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96 Cambodia Title: Government Admin
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98 Cambodia The Project Steering Co
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100 Cambodia Design Performance Mon
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102 China • Electronic system for
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104 China Design Performance Monito
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106 India • All information needs
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108 India Design Performance Monito
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110 Indonesia Title: E-on-lending i
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112 Indonesia Financing plan It is
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114 Indonesia The online system wil
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116 Indonesia Title: E-learning in
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118 Indonesia • 200 scanner - whi
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120 Indonesia • Miscellaneous adm
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122 Lao People’s Democratic Repub
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134 Mongolia Title: Mongolian e-gov
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136 Mongolia B. Cost estimates and
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138 Mongolia C. Benefits • Increa
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140 Myanmar population lives in rur
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142 Nepal Title: Decentralized mana
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144 Nepal • Prepare e-government
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146 Nepal E. Risks The following fa
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148 Nepal Design Performance Monito
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150 Nepal • Government services
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152 Nepal Design Monitoring Assumpt
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154 Pakistan • Public (i.e. resid
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156 Pakistan (c) Standard template/
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158 Philippines Title: Database of
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160 Philippines Component/item Gran
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162 Sri Lanka Title: E-land service
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164 Sri Lanka build the relevant la
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166 Sri Lanka • Increases capacit
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168 Sri Lanka Design Performance Mo
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170 Thailand III. THE PROPOSED PROJ
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172 Thailand Design Performance Mon
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174 Thailand Title: Local initiativ
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176 Thailand C. Implementation arra
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178 Uzbekistan Title: E-government
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180 Uzbekistan During implementatio
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182 Viet Nam Title: E-government in
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184 Viet Nam C. Implementation arra
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