Designing e-Government for the Poor - Tanzania Development ...

Stakeholder participation in designing and
implementing e-government programmes
• Provide access to government information
• Make transactions such as renewing licenses and certifications
less time consuming and easier
• Integrate transactions involving multiple agencies under one
umbrella service
• Facilitate citizen-to-government and citizen-to-citizen interactions,
and increase citizen participation in government
Government-to-business services may include:
• Electronic procurement of goods and services of government
• Electronic issuance of business licenses
• Sale of surplus government goods to the public
• Improved procurement practices that can reduce costs through
increased competition
Government-to-government services consist of sharing data and resources
among government agencies. These services can:
• Increase efficiency
• Act as the backbone of e-government
• Require that data be shared in electronic form between government
agencies at the national, provincial, and local levels.
She outlined the steps in implementing e-government, which included:
1. Identify the stakeholders
• The primary stakeholders are those who expect to benefit
from or be aversely affected by the project. They include
local government officials, government agencies, citizens,
and businesses
• The secondary stakeholders are those who take intermediary
role and can influence the activity of the primary stakeholders
and project outcomes. They include project managers or
team, suppliers of resources, and the champions who drive
the project and seek to justify its implementation, and others
such as training institutions
2. Identify each stakeholder’s goals/needs for the project
3. Develop systems through streamlining existing procedures
4. Provide training to create awareness and to use e-government
5. Evaluate the programme through measuring the achievement of
each goal and impacts
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