Designing e-Government for the Poor - Tanzania Development ...

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12 Maximizing participation: designing e-government for the poor 2. Technology trends • Bandwidth speed rapidly advancing • Pervasiveness of technology – more applications, mobile phones • Intelligent computing, improved integration • Universal access – must cater to citizen 24 hours a day Mr. Braim then suggested that a country’s specific economic structure/model presents different challenges to setting up an e-government framework. He differentiated between three types of economic systems: agricultural, industrial, and networked. In an industrial economy, the government is individual silo focused, hierarchical, internally focused, risk averse, and works in long time frames. On the other hand, in a more advanced networked economy, the government has a participatory approach, is based on consensus, is externally focused, has an open environment, and works in real time. The provision of services in an industrial economy are paper based, based on brick and mortar mentality, geographically focused, and process centric. On the other hand, the provision of services in a networked economy are virtual or electronic, integrated across government, based on collaboration, flexible, and customer centric. An industrial economy is rules based, punitive, and protective which limits economic growth, while a networked economy is flexible, knowledge and performance based, and permits economic competition. Challenges faced by both types of economic models are: citizens loose trust in government, governments cannot compete in global market place, and governments become irrelevant. Therefore, governments must ensure their e-government programmes reflect the structure of economic systems: agricultural, industrial, or networked (figure 2). In the area of commerce, the drivers for economic growth in an agricultural society are mechanization of means of production, and the enablers of economic growth are control over physical resources such as land and people. In an industrial economy, the drivers for economic growth are also the mechanization of means of production, and the enablers of growth are control over capital, protection of assets, and increase in scale. In a networked economy, however, the drivers of economic growth are the use of digital technology and the enablers are: open and competitive environment and policies; education and skills development; adoption of innovative technology; and rapid reinvention. The design of an e-government system must take into account the conditions prescribed by the economic model. Therefore, when designing e-government for an agricultural economy, one should consider that people think hierarchically and work within a nuclear family. On the other hand, in an industrial economy, people may work within a geographic community, while in a networked economy, communication is instant, pervasive, and constant within any area of interest (figure 2).
Maximizing participation: designing e-government for the poor Figure 2. Economic models Mr. Braim stated that the development of e-government relies on four cornerstones: customer centricity, knowledge focus, private sector involvement, and government alignment. Each of these cornerstones should be considered when deciding what type of e-government model to put in place. Mr. Braim presented five different models of e-government: • Automator – provide on-line access and service delivery for all basic government services • Integrator – develop leading edge internal operations that provide the best go- to market strategy • Independent Innovator – provide leading edge service and delivery methods to address customer needs • Market Driven – provide customers with ability to conduct basic services through integrated delivery channels across all public sector departments • Collaborator – decisions and services are delivered when, where, and how customers want 13
Page 3 and 4: ECONOMIC AND SOCIAL COMMISSION FOR
Page 5: PREFACE Preface In recent years, th
Page 8 and 9: vi Contents Contents (Continued) Pa
Page 10 and 11: viii Abbreviations Abbreviations AB
Page 12 and 13: x Abbreviations Abbreviations (Cont
Page 15: PART ONE Summary of the Workshop
Page 18 and 19: 4 Organization of the Workshop C. O
Page 20 and 21: 6 Organization of the Workshop 22.
Page 22 and 23: 8 Enabling local governments to off
Page 24 and 25: 10 Maximizing participation: design
Page 28 and 29: 14 Maximizing participation: design
Page 30 and 31: 16 Stakeholder participation in des
Page 32 and 33: 18 Stakeholder participation in des
Page 34 and 35: 20 Developing local e-government po
Page 36 and 37: 22 Citizen-centric e-government: em
Page 38 and 39: 24 Citizen-centric e-government: em
Page 40 and 41: 26 Preparing a project proposal for
Page 42 and 43: 28 Preparing a project proposal for
Page 44 and 45: 30 Job training and job placement s
Page 46 and 47: 32 E-government and the digital div
Page 48 and 49: 34 Building e-government in Japan g
Page 50 and 51: 36 Building e-government in Japan T
Page 52 and 53: 38 Methods of assessing the informa
Page 54 and 55: 40 Conducive policy environment for
Page 56 and 57: 42 Conducive policy environment for
Page 58 and 59: 44 The challenge of implementing e-
Page 60 and 61: 46 Public key infrastructure initia
Page 62 and 63: 48 Public key infrastructure initia
Page 65: PART TWO Summary of Country Reports
Page 68 and 69: 54 Summary of Country Reports B. Ca
Page 70 and 71: 56 Summary of Country Reports Howev
Page 72 and 73: 58 Summary of Country Reports G. Mo
Page 74 and 75: 60 Summary of Country Reports Likew
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62 Summary of Country Reports L. Sr
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64 Summary of Country Reports serva
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WORKSHOP AGENDA Annex I: Workshop A
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15:15 - 15:30 Coffee Break 15:30 -
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Annex I: Workshop Agenda • Farm e
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Annex I: Workshop Agenda • Sell i
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76 Annex II: List of Participants M
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78 Annex II: List of Participants R
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80 Annex II: List of Participants M
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82 Bangladesh Title: Technical Link
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84 Bangladesh • An integrated net
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86 Bangladesh Communication Technol
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88 Bangladesh Title: Agrobangla-net
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90 Bangladesh Design Performance Mo
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92 Bangladesh II. ISSUES • Lack o
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94 Bangladesh Items Quantity Cost T
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96 Cambodia Title: Government Admin
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98 Cambodia The Project Steering Co
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100 Cambodia Design Performance Mon
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102 China • Electronic system for
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104 China Design Performance Monito
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106 India • All information needs
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108 India Design Performance Monito
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110 Indonesia Title: E-on-lending i
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112 Indonesia Financing plan It is
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114 Indonesia The online system wil
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116 Indonesia Title: E-learning in
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118 Indonesia • 200 scanner - whi
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120 Indonesia • Miscellaneous adm
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122 Lao People’s Democratic Repub
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134 Mongolia Title: Mongolian e-gov
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136 Mongolia B. Cost estimates and
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138 Mongolia C. Benefits • Increa
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140 Myanmar population lives in rur
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142 Nepal Title: Decentralized mana
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144 Nepal • Prepare e-government
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146 Nepal E. Risks The following fa
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148 Nepal Design Performance Monito
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150 Nepal • Government services
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152 Nepal Design Monitoring Assumpt
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154 Pakistan • Public (i.e. resid
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156 Pakistan (c) Standard template/
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158 Philippines Title: Database of
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160 Philippines Component/item Gran
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162 Sri Lanka Title: E-land service
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164 Sri Lanka build the relevant la
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166 Sri Lanka • Increases capacit
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168 Sri Lanka Design Performance Mo
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170 Thailand III. THE PROPOSED PROJ
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172 Thailand Design Performance Mon
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174 Thailand Title: Local initiativ
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176 Thailand C. Implementation arra
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178 Uzbekistan Title: E-government
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180 Uzbekistan During implementatio
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182 Viet Nam Title: E-government in
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184 Viet Nam C. Implementation arra
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