OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

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List of Tables Table 9-7. Predefined Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-40 Table 9-8. Sample Condition Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-43 Table 9-9. Digital Asset Control Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-58 Table 9-10. Client Tree Domains and Permissions . . . . . . . . . . . . . . . . . . . . . . . 9-69 Table 9-11. Token Variables for Digital Asset Control Notifications . . . . . . . . 9-70 Table 9-12. Processes by Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-74 Table 9-13. Digital Asset Transmission Descriptions . . . . . . . . . . . . . . . . . . . . . 9-77 Table 10-1. Supported Browsers for HTTPS Traffic . . . . . . . . . . . . . . . . . . . . . 10-5 Table 11-1. Default Firewall Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-8 Table 11-2. Default Firewall Policy Exceptions. . . . . . . . . . . . . . . . . . . . . . . . . 11-13 Table 11-3. Global Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-24 Table 11-4. Token Variables for Firewall Violation Outbreak Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-29 Table 12-1. Menu Item Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3 Table 12-2. Menu Items for Servers/Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4 Table 12-3. Menu Items for Managed Domains . . . . . . . . . . . . . . . . . . . . . . . . . 12-7 Table 12-4. Client Management Menu Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-9 Table 12-5. Built-in User Roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-11 Table 12-6. Menu Items for Server/Clients and Client Tree Scope . . . . . . . . . 12-12 Table 12-7. Menu Items for Managed Domains and Client Tree Scope . . . . . 12-14 xix
Trend Micro OfficeScan 10.6 Administrator’s Guide xx Table 12-8. Client Management Menu Items and Client Tree Scope . . . . . . . .12-15 Table 12-9. Supported Control Manager Versions . . . . . . . . . . . . . . . . . . . . . . 12-23 Table 12-10. Detections that Trigger Administrator Notifications . . . . . . . . . 12-27 Table 13-1. Features and Services that Leverage Location Awareness . . . . . . . 13-2 Table 13-2. OfficeScan Client Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-6 Table 13-3. Client Mover Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-20 Table 13-4. Client Status as Indicated in the Client Icon . . . . . . . . . . . . . . . . . 13-23 Table 13-5. Smart Scan Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-27 Table 13-6. Conventional Scan Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-29 Table 13-7. Heartbeat Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-45 Table 13-8. Security Status of Unmanaged Endpoints . . . . . . . . . . . . . . . . . . . 13-65 Table 13-9. Prefix Lengths and Number of IPv6 Addresses . . . . . . . . . . . . . . .13-68 Table 13-10. VDI Pre-Scan Template Generation Tool Versions. . . . . . . . . . .13-77 Table 13-11. VDI Pre-Scan Template Generation Tool Versions. . . . . . . . . . .13-79 Table 13-12. Client Privileges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-80 Table 13-13. Other Client Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-81 Table 13-14. Global Client Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-83 Table 14-1. Plug-in Manager Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-16 Table 15-1. Policy Server for Cisco NAC Components. . . . . . . . . . . . . . . . . . . 15-2 Table 15-2. Policy Server for Cisco NAC Terms . . . . . . . . . . . . . . . . . . . . . . . . 15-4
Page 2 and 3: Trend Micro Incorporated reserves t
Page 4 and 5: Contents Section 1: Introduction an
Page 6 and 7: Contents Client IP Addresses ......
Page 8 and 9: Contents Component Update Summary .
Page 10 and 11: Contents File Attributes ..........
Page 12 and 13: Contents Web Console Settings .....
Page 14 and 15: Contents Rule Composition .........
Page 16 and 17: Contents Client Connection Logs ...
Page 18 and 19: List of Tables List of Tables Table
Page 20 and 21: List of Tables Table 6-2. Considera
Page 24 and 25: List of Tables Table 15-3. Default
Page 26 and 27: Section 1 Introduction and Getting
Page 28 and 29: Preface Preface Welcome to the Tren
Page 30 and 31: Audience Preface OfficeScan documen
Page 32 and 33: Terminology Preface The following t
Page 34 and 35: TABLE P-3. OfficeScan Terminology (
Page 36 and 37: Introducing OfficeScan Chapter 1 Th
Page 38 and 39: Introducing OfficeScan Plug-in Mana
Page 40 and 41: Introducing OfficeScan Damage Clean
Page 42 and 43: Introducing OfficeScan • Repairs
Page 44 and 45: The OfficeScan Server Introducing O
Page 46 and 47: Standalone Smart Protection Server
Page 48 and 49: Getting Started with OfficeScan Cha
Page 50 and 51: Getting Started with OfficeScan On
Page 52 and 53: The Summary Dashboard Getting Start
Page 54 and 55: Working with Tabs and Widgets Manag
Page 56 and 57: TABLE 2-2. Tab and Widget Tasks (Co
Page 58 and 59: Available Widgets The following wid
Page 60 and 61: Getting Started with OfficeScan To
Page 62 and 63: Getting Started with OfficeScan Cli
Page 64 and 65: Getting Started with OfficeScan •
Page 66 and 67: Getting Started with OfficeScan Off
Page 68 and 69: Getting Started with OfficeScan Dig
Page 70 and 71: To view data, select a time period
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Getting Started with OfficeScan Fil
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To integrate Active Directory with
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The OfficeScan Client Tree Getting
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Getting Started with OfficeScan •
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Table 2-6 lists the tasks you can p
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TABLE 2-6. Client Management Tasks
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Getting Started with OfficeScan Upd
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Perform the following tasks: 1. Vie
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Manual Client Grouping Getting Star
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Getting Started with OfficeScan 5.
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4. To delete a client, click Remove
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Section 2 Protecting Networked Comp
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Chapter 3 Using Trend Micro Smart P
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Using Trend Micro Smart Protection
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Smart Feedback Using Trend Micro Sm
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Setting Up Smart Protection Service
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To configure custom lists of smart
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Using Smart Protection Services Usi
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Installing the OfficeScan Client Ch
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Client Features Installing the Offi
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TABLE 4-1. Client Features (Continu
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Installing the OfficeScan Client In
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Installing the OfficeScan Client To
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TABLE 4-3. Installation Methods (Co
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Installing the OfficeScan Client To
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Installing with Login Script Setup
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Installing the OfficeScan Client 4.
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Installing the OfficeScan Client
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To distribute the package to target
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Installing the OfficeScan Client d.
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Using Vulnerability Scanner Install
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Domain Structure TABLE 4-8. Domain
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3. Type the IP address range of the
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To run a DHCP scan: Installing the
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Installing the OfficeScan Client c.
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ServerProtect for Linux Installing
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Installing the OfficeScan Client Pe
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Installing the OfficeScan Client Cl
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Post-installation After completing
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To perform a test scan: Installing
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Running the Client Uninstallation P
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Installing the OfficeScan Client Ke
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Keeping Protection Up-to-Date Chapt
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Antivirus Components Keeping Protec
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Keeping Protection Up-to-Date Virus
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Behavior Monitoring Components Beha
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Keeping Protection Up-to-Date This
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TABLE 5-2. Server-Client Update Opt
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OfficeScan Server Updates Keeping P
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OfficeScan Server Update Sources Ke
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OfficeScan Server Component Duplica
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Keeping Protection Up-to-Date 3. Th
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Keeping Protection Up-to-Date 4. De
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OfficeScan Server Update Logs Keepi
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OfficeScan Client Update Sources Ke
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Client Update Process Keeping Prote
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Keeping Protection Up-to-Date 5. Pe
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Keeping Protection Up-to-Date TABLE
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Keeping Protection Up-to-Date Event
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Keeping Protection Up-to-Date 2. Se
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Scheduled Client Updates with NAT K
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Keeping Protection Up-to-Date 2. To
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Keeping Protection Up-to-Date Perfo
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Proxy for OfficeScan Client Compone
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OfficeScan Client Update Logs Keepi
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Touch Tool for OfficeScan Client Ho
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To assign a client as an Update Age
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Standard Update Source for Update A
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Keeping Protection Up-to-Date The u
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Update Methods for Update Agents Ke
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Keeping Protection Up-to-Date Compo
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Scanning for Security Risks Chapter
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Scanning for Security Risks Virus A
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Scanning for Security Risks Dialer
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Guarding Against Spyware/Grayware S
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Scanning behavior The conventional
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Client tree settings Scanning for S
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Client tree settings Scanning for S
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TABLE 6-4. Scan Types (Continued) S
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5. Click the Action tab and then co
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4. Configure the following: TABLE 6
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Scanning for Security Risks 6. Clic
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Scanning for Security Risks Scan Se
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Scanning for Security Risks If you
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Scanning for Security Risks Scan Ex
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Scanning for Security Risks • Add
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TABLE 6-15. Virus/Malware Scan Acti
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TABLE 6-16. Trend Micro Recommended
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Scanning for Security Risks Refer t
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Scanning for Security Risks Damage
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To decrypt and restore files: Scann
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Scanning for Security Risks For exa
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Scanning for Security Risks 5. Appl
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Scan Privileges and Other Settings
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Scanning for Security Risks 3. Conf
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Scanning for Security Risks 7. If y
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Mail Scan Privileges and Other Sett
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TABLE 6-21. Mail Scan Programs (Con
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Scanning for Security Risks Clients
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Scanning for Security Risks 5. Conf
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To configure global scan settings:
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Scanning for Security Risks Add Man
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Scanning for Security Risks For exa
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Scanning for Security Risks Enable
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Scanning for Security Risks Resume
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Scanning for Security Risks 2. In t
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Scanning for Security Risks TABLE 6
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To configure virus/malware notifica
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Security Risk Logs Scanning for Sec
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Access denied Scanning for Security
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Unable to delete the file Scanning
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Scanning for Security Risks If the
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Spyware/Grayware Scan Results The f
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Scan Logs Scanning for Security Ris
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To configure the security risk outb
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Scanning for Security Risks 4. In t
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Scanning for Security Risks 7. Clic
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Scanning for Security Risks 5. Sele
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Disabling Outbreak Prevention Scann
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Using Behavior Monitoring Chapter 7
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Monitored system events include: TA
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Using Behavior Monitoring When Even
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Using Behavior Monitoring 5. Config
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To enable Certified Safe Software S
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To modify the content of the notifi
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Using Device Control Chapter 8 This
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TABLE 8-1. Device Types (Continued)
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TABLE 8-2. Device Control Permissio
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TABLE 8-3. Program Lists (Continued
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Wildcards are used correctly in the
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Using Device Control 7. Configure s
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Using Device Control 8. For each no
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Using Device Control To add program
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Device Control Logs Using Device Co
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Chapter 9 Managing Data Protection
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To install Data Protection: Managin
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Managing Data Protection and Using
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To deploy the Data Protection modul
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About Digital Asset Control Managin
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TABLE 9-2. Predefined Expressions (
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TABLE 9-3. Criteria for Expressions
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TABLE 9-4. Supported File Types (Co
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To add a file attribute list using
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Keywords Managing Data Protection a
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TABLE 9-5. Predefined Keyword Lists
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TABLE 9-6. Criteria for a Keyword L
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9. To export keywords: Managing Dat
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To export keyword lists: Managing D
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TABLE 9-7. Predefined Templates (Co
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See the examples in the following t
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To add a template using the "copy"
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Digital Asset Control Channels Mana
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TABLE 9-9. Digital Asset Control Ac
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Action Settings Managing Data Prote
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TABLE 9-12. Processes by Channel (C
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Protecting Computers from Web-based
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Web Reputation Policies Protecting
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10. Configure the approved and bloc
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Using the OfficeScan Firewall Chapt
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Using the OfficeScan Firewall Certi
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Using the OfficeScan Firewall • F
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Firewall Policies and Profiles Usin
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TABLE 11-1. Default Firewall Polici
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Using the OfficeScan Firewall • I
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Using the OfficeScan Firewall Clien
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Using the OfficeScan Firewall Choos
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Using the OfficeScan Firewall Profi
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Using the OfficeScan Firewall Refer
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To edit a profile: PATH: NETWORKED
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Using the OfficeScan Firewall Displ
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Using the OfficeScan Firewall Send
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Firewall Logs Using the OfficeScan
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Using the OfficeScan Firewall To co
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Using the OfficeScan Firewall 5. Te
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Section 3 Managing the OfficeScan S
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Chapter 12 Managing the OfficeScan
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User Roles Managing the OfficeScan
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TABLE 12-2. Menu Items for Servers/
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TABLE 12-2. Menu Items for Servers/
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Client Management Menu Items The fo
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Managing the OfficeScan Server Buil
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Target OfficeScan server and all cl
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Managing the OfficeScan Server 7. C
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To import or export custom roles: P
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To modify a custom account: PATH: A
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To change a custom or Active Direct
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Managing the OfficeScan Server Supp
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Managing the OfficeScan Server 7. I
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Managing the OfficeScan Server 4. T
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Managing the OfficeScan Server 2. C
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Managing the OfficeScan Server Offi
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Managing the OfficeScan Server 3. S
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Managing the OfficeScan Server 2. V
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Managing the OfficeScan Server 3. T
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Web Console Password Managing the O
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Server Tuner Managing the OfficeSca
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Managing the OfficeScan Server 5. U
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Managing OfficeScan Clients Chapter
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Managing OfficeScan Clients Locatio
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To use Gateway Settings Importer: M
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TABLE 13-2. OfficeScan Client Servi
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Managing OfficeScan Clients 2. For
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10. If the performance drops again,
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Managing OfficeScan Clients Protect
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Managing OfficeScan Clients • TMB
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Managing OfficeScan Clients 5. If y
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Managing OfficeScan Clients 5. If y
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TABLE 13-3. Client Mover Parameters
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Client Icons Managing OfficeScan Cl
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TABLE 13-4. Client Status as Indica
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Smart Scan Icons Any of the followi
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Conventional Scan Icons Any of the
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TABLE 13-6. Conventional Scan Icons
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Managing OfficeScan Clients A Clien
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Client-Server Connection Verificati
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Unreachable Clients Managing Office
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Managing OfficeScan Clients When ch
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Managing OfficeScan Clients 3. Conf
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External Proxy for Clients Managing
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Automatic Proxy Settings for Client
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To import client settings: PATH: NE
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Managing OfficeScan Clients Service
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Managing OfficeScan Clients A non-c
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Managing OfficeScan Clients Run Sca
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On-demand Compliance Reports Managi
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Managing OfficeScan Clients 5. View
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Managing OfficeScan Clients 4. Spec
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Managing OfficeScan Clients Active
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Managing OfficeScan Clients 4. Unde
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Managing OfficeScan Clients Schedul
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Managing OfficeScan Clients 3. Moni
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Managing OfficeScan Clients 4. View
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To delete a connection setting: Man
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To remove GUIDs from templates: Man
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TABLE 13-12. Client Privileges (Con
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To configure global client settings
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Section 4 Providing Additional Prot
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Using Plug-in Manager Chapter 14 .T
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Using Plug-in Manager Plug-in Progr
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Using Plug-in Manager Post-installa
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Using Plug-in Manager 2. On the Plu
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Using Plug-in Manager Client-side A
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Using Plug-in Manager c. Enter the
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TABLE 14-1. Plug-in Manager Error C
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TABLE 14-1. Plug-in Manager Error C
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Chapter 15 Using Policy Server for
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TABLE 15-1. Policy Server for Cisco
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TABLE 15-2. Policy Server for Cisco
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The Client Validation Sequence Usin
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The Policy Server Using Policy Serv
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Rule Composition Using Policy Serve
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TABLE 15-3. Default Rules (Continue
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Policy Composition Using Policy Ser
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Synchronization Using Policy Server
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The CA Certificate Using Policy Ser
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Cisco Trust Agent (CTA) Requirement
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TABLE 15-6. Supported Platforms and
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Cisco Secure ACS Server Enrolment U
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Using Policy Server for Cisco NAC 3
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Importing the Client Certificate Us
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k. Select the certificate from the
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Policy Server for Cisco NAC Configu
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Summary Information for a Policy Se
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Policies Using Policy Server for Ci
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Configuring OfficeScan with Third-p
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OfficeScan Integration Configuring
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Configuring OfficeScan with Third-p
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To grant users the privilege to vie
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Getting Help Chapter 17 This chapte
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Trend Micro Performance Tuning Tool
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To enable debug logging for server
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Role-based Administration Logs Gett
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Client Packager Logs To enable logg
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ServerProtect Normal Server Migrati
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Virus Scan Engine Logs To enable de
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Virtual Desktop Support Logs • Fi
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Fresh Installation Logs File name:
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Outbreak Prevention Logs File name:
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Web Reputation and POP3 Mail Scan L
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Transport Driver Interface (TDI) Lo
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Getting Help Speeding Up Your Suppo
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Sending Suspicious Files to Trend M
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Section 5 Appendices, Glossary, and
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IPv6 Support in OfficeScan Appendix
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IPv6 Support in OfficeScan OfficeSc
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TABLE A-2. Pure IPv6 Client Limitat
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IPv6 Support in OfficeScan 5. Some
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Appendix B Windows Server Core 2008
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To install the client using Login S
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Windows Server Core 2008 Support Th
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TABLE B-1. Windows Server Core Comm
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Glossary ActiveUpdate Appendix C Ac
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ESMTP Glossary Enhanced Simple Mail
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Glossary The Internet Protocol is n
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NAT Glossary Network Address Transl
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Security Patch A security patch foc
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Telnet Telnet is a standard method
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Glossary To determine the trusted p
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3. Open the command prompt, and typ
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Glossary del *.* /S The last comman
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Index A Access Control Server (ACS)
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CPU usage 6-28 custom client groups
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firewall logs 11-24, 11-27 scan log
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privileges firewall privileges 11-2
Page 778 and 779:
spyware/grayware scan actions 6-45
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