OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

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Role-based Administration Logs Getting Help To get detailed role-based administration information, do one of the following: • Run the Trend Micro Case Diagnostics Tool. For information, see Case Diagnostic Tool on page 17-2. • Gather the following logs: • All files in the \PCCSRV\Private\AuthorStore folder. • OfficeScan Server Logs on page 17-3 Client Grouping Logs • File name: ofcdebug.log • File name: ofcserver.ini Location: \PCCSRV\Private\ • File name: SortingRule.xml Location: \PCCSRV\Private\SortingRuleStore\ • Location: \HTTPDB\ File names: • dbADScope.cdx • dbADScope.dbf 17-7
Trend Micro OfficeScan 10.6 Administrator’s Guide 17-8 Component Update Logs File name: TmuDump.txt Location: \PCCSRV\Web\Service\AU_Data\AU_Log To get detailed server update information: 1. Create a file named aucfg.ini with the following content: [Debug] level=-1 [Downloader] ProxyCache=0 2. Save the file to \PCCSRV\Web\Service. 3. Restart the OfficeScan Master Service. To stop collecting detailed server update information: 1. Delete aucfg.ini. 2. Restart the OfficeScan Master Service. Apache Server Logs Location: \PCCSRV\Apache2 File names: • install.log • error.log • access.log
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Trend Micro Incorporated reserves t
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Contents Section 1: Introduction an
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Contents Client IP Addresses ......
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Contents Component Update Summary .
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Contents File Attributes ..........
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Contents Web Console Settings .....
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Contents Rule Composition .........
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Contents Client Connection Logs ...
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List of Tables List of Tables Table
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List of Tables Table 6-2. Considera
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List of Tables Table 9-7. Predefine
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List of Tables Table 15-3. Default
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Section 1 Introduction and Getting
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Preface Preface Welcome to the Tren
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Audience Preface OfficeScan documen
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Terminology Preface The following t
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TABLE P-3. OfficeScan Terminology (
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Introducing OfficeScan Chapter 1 Th
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Introducing OfficeScan Plug-in Mana
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Introducing OfficeScan Damage Clean
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Introducing OfficeScan • Repairs
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The OfficeScan Server Introducing O
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Standalone Smart Protection Server
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Getting Started with OfficeScan Cha
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Getting Started with OfficeScan On
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The Summary Dashboard Getting Start
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Working with Tabs and Widgets Manag
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TABLE 2-2. Tab and Widget Tasks (Co
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Available Widgets The following wid
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Getting Started with OfficeScan To
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Getting Started with OfficeScan Cli
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Getting Started with OfficeScan •
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Getting Started with OfficeScan Off
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Getting Started with OfficeScan Dig
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To view data, select a time period
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Getting Started with OfficeScan Fil
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To integrate Active Directory with
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The OfficeScan Client Tree Getting
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Getting Started with OfficeScan •
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Table 2-6 lists the tasks you can p
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TABLE 2-6. Client Management Tasks
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Getting Started with OfficeScan Upd
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Perform the following tasks: 1. Vie
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Manual Client Grouping Getting Star
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Getting Started with OfficeScan 5.
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4. To delete a client, click Remove
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Section 2 Protecting Networked Comp
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Chapter 3 Using Trend Micro Smart P
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Using Trend Micro Smart Protection
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Smart Feedback Using Trend Micro Sm
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Setting Up Smart Protection Service
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To configure custom lists of smart
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Using Smart Protection Services Usi
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Installing the OfficeScan Client Ch
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Client Features Installing the Offi
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TABLE 4-1. Client Features (Continu
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Installing the OfficeScan Client In
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Installing the OfficeScan Client To
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TABLE 4-3. Installation Methods (Co
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Installing the OfficeScan Client To
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Installing with Login Script Setup
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Installing the OfficeScan Client 4.
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Installing the OfficeScan Client
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To distribute the package to target
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Installing the OfficeScan Client d.
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Using Vulnerability Scanner Install
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Domain Structure TABLE 4-8. Domain
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3. Type the IP address range of the
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To run a DHCP scan: Installing the
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Installing the OfficeScan Client c.
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ServerProtect for Linux Installing
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Installing the OfficeScan Client Pe
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Installing the OfficeScan Client Cl
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Post-installation After completing
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To perform a test scan: Installing
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Running the Client Uninstallation P
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Installing the OfficeScan Client Ke
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Keeping Protection Up-to-Date Chapt
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Antivirus Components Keeping Protec
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Keeping Protection Up-to-Date Virus
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Behavior Monitoring Components Beha
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Keeping Protection Up-to-Date This
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TABLE 5-2. Server-Client Update Opt
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OfficeScan Server Updates Keeping P
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OfficeScan Server Update Sources Ke
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OfficeScan Server Component Duplica
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Keeping Protection Up-to-Date 3. Th
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Keeping Protection Up-to-Date 4. De
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OfficeScan Server Update Logs Keepi
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OfficeScan Client Update Sources Ke
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Client Update Process Keeping Prote
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Keeping Protection Up-to-Date 5. Pe
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Keeping Protection Up-to-Date TABLE
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Keeping Protection Up-to-Date Event
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Keeping Protection Up-to-Date 2. Se
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Scheduled Client Updates with NAT K
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Keeping Protection Up-to-Date 2. To
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Keeping Protection Up-to-Date Perfo
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Proxy for OfficeScan Client Compone
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OfficeScan Client Update Logs Keepi
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Touch Tool for OfficeScan Client Ho
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To assign a client as an Update Age
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Standard Update Source for Update A
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Keeping Protection Up-to-Date The u
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Update Methods for Update Agents Ke
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Keeping Protection Up-to-Date Compo
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Scanning for Security Risks Chapter
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Scanning for Security Risks Virus A
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Scanning for Security Risks Dialer
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Guarding Against Spyware/Grayware S
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Scanning behavior The conventional
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Client tree settings Scanning for S
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Client tree settings Scanning for S
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TABLE 6-4. Scan Types (Continued) S
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5. Click the Action tab and then co
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4. Configure the following: TABLE 6
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Scanning for Security Risks 6. Clic
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Scanning for Security Risks Scan Se
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Scanning for Security Risks If you
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Scanning for Security Risks Scan Ex
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Scanning for Security Risks • Add
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TABLE 6-15. Virus/Malware Scan Acti
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TABLE 6-16. Trend Micro Recommended
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Scanning for Security Risks Refer t
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Scanning for Security Risks Damage
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To decrypt and restore files: Scann
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Scanning for Security Risks For exa
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Scanning for Security Risks 5. Appl
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Scan Privileges and Other Settings
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Scanning for Security Risks 3. Conf
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Scanning for Security Risks 7. If y
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Mail Scan Privileges and Other Sett
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TABLE 6-21. Mail Scan Programs (Con
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Scanning for Security Risks Clients
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Scanning for Security Risks 5. Conf
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To configure global scan settings:
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Scanning for Security Risks Add Man
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Scanning for Security Risks For exa
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Scanning for Security Risks Enable
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Scanning for Security Risks Resume
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Scanning for Security Risks 2. In t
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Scanning for Security Risks TABLE 6
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To configure virus/malware notifica
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Security Risk Logs Scanning for Sec
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Access denied Scanning for Security
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Unable to delete the file Scanning
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Scanning for Security Risks If the
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Spyware/Grayware Scan Results The f
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Scan Logs Scanning for Security Ris
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To configure the security risk outb
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Scanning for Security Risks 4. In t
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Scanning for Security Risks 7. Clic
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Scanning for Security Risks 5. Sele
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Disabling Outbreak Prevention Scann
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Using Behavior Monitoring Chapter 7
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Monitored system events include: TA
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Using Behavior Monitoring When Even
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Using Behavior Monitoring 5. Config
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To enable Certified Safe Software S
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To modify the content of the notifi
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Using Device Control Chapter 8 This
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TABLE 8-1. Device Types (Continued)
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TABLE 8-2. Device Control Permissio
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TABLE 8-3. Program Lists (Continued
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Wildcards are used correctly in the
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Using Device Control 7. Configure s
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Using Device Control 8. For each no
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Using Device Control To add program
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Device Control Logs Using Device Co
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Chapter 9 Managing Data Protection
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To install Data Protection: Managin
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Managing Data Protection and Using
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To deploy the Data Protection modul
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About Digital Asset Control Managin
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TABLE 9-2. Predefined Expressions (
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TABLE 9-3. Criteria for Expressions
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TABLE 9-4. Supported File Types (Co
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To add a file attribute list using
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Keywords Managing Data Protection a
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TABLE 9-5. Predefined Keyword Lists
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TABLE 9-6. Criteria for a Keyword L
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9. To export keywords: Managing Dat
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To export keyword lists: Managing D
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TABLE 9-7. Predefined Templates (Co
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See the examples in the following t
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To add a template using the "copy"
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Digital Asset Control Channels Mana
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TABLE 9-9. Digital Asset Control Ac
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Action Settings Managing Data Prote
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TABLE 9-12. Processes by Channel (C
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Protecting Computers from Web-based
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Web Reputation Policies Protecting
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10. Configure the approved and bloc
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Using the OfficeScan Firewall Chapt
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Using the OfficeScan Firewall Certi
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Using the OfficeScan Firewall • F
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Firewall Policies and Profiles Usin
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TABLE 11-1. Default Firewall Polici
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Using the OfficeScan Firewall • I
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Using the OfficeScan Firewall Clien
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Using the OfficeScan Firewall Choos
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Using the OfficeScan Firewall Profi
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Using the OfficeScan Firewall Refer
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To edit a profile: PATH: NETWORKED
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Using the OfficeScan Firewall Displ
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Using the OfficeScan Firewall Send
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Firewall Logs Using the OfficeScan
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Using the OfficeScan Firewall To co
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Using the OfficeScan Firewall 5. Te
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Section 3 Managing the OfficeScan S
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Chapter 12 Managing the OfficeScan
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User Roles Managing the OfficeScan
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TABLE 12-2. Menu Items for Servers/
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TABLE 12-2. Menu Items for Servers/
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Client Management Menu Items The fo
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Managing the OfficeScan Server Buil
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Target OfficeScan server and all cl
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Managing the OfficeScan Server 7. C
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To import or export custom roles: P
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To modify a custom account: PATH: A
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To change a custom or Active Direct
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Managing the OfficeScan Server Supp
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Managing the OfficeScan Server 7. I
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Managing the OfficeScan Server 4. T
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Managing the OfficeScan Server 2. C
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Managing the OfficeScan Server Offi
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Managing the OfficeScan Server 3. S
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Managing the OfficeScan Server 2. V
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Managing the OfficeScan Server 3. T
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Web Console Password Managing the O
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Server Tuner Managing the OfficeSca
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Managing the OfficeScan Server 5. U
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Managing OfficeScan Clients Chapter
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Managing OfficeScan Clients Locatio
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To use Gateway Settings Importer: M
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TABLE 13-2. OfficeScan Client Servi
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Managing OfficeScan Clients 2. For
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10. If the performance drops again,
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Managing OfficeScan Clients Protect
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Managing OfficeScan Clients • TMB
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Managing OfficeScan Clients 5. If y
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Managing OfficeScan Clients 5. If y
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TABLE 13-3. Client Mover Parameters
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Client Icons Managing OfficeScan Cl
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TABLE 13-4. Client Status as Indica
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Smart Scan Icons Any of the followi
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Conventional Scan Icons Any of the
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TABLE 13-6. Conventional Scan Icons
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Managing OfficeScan Clients A Clien
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Client-Server Connection Verificati
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Unreachable Clients Managing Office
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Managing OfficeScan Clients When ch
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Managing OfficeScan Clients 3. Conf
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External Proxy for Clients Managing
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Automatic Proxy Settings for Client
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To import client settings: PATH: NE
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Managing OfficeScan Clients Service
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Managing OfficeScan Clients A non-c
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Managing OfficeScan Clients Run Sca
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On-demand Compliance Reports Managi
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Managing OfficeScan Clients 5. View
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Managing OfficeScan Clients 4. Spec
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Managing OfficeScan Clients Active
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Managing OfficeScan Clients 4. Unde
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Managing OfficeScan Clients Schedul
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Managing OfficeScan Clients 3. Moni
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Managing OfficeScan Clients 4. View
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To delete a connection setting: Man
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To remove GUIDs from templates: Man
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TABLE 13-12. Client Privileges (Con
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To configure global client settings
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Section 4 Providing Additional Prot
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Using Plug-in Manager Chapter 14 .T
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Using Plug-in Manager Plug-in Progr
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Using Plug-in Manager Post-installa
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Using Plug-in Manager 2. On the Plu
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Using Plug-in Manager Client-side A
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Using Plug-in Manager c. Enter the
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TABLE 14-1. Plug-in Manager Error C
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TABLE 14-1. Plug-in Manager Error C
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Chapter 15 Using Policy Server for
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TABLE 15-1. Policy Server for Cisco
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TABLE 15-2. Policy Server for Cisco
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Page 672 and 673: Synchronization Using Policy Server
Page 674 and 675: The CA Certificate Using Policy Ser
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Page 684 and 685: Importing the Client Certificate Us
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Page 694 and 695: Summary Information for a Policy Se
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Page 702 and 703: Configuring OfficeScan with Third-p
Page 704 and 705: To grant users the privilege to vie
Page 706 and 707: Getting Help Chapter 17 This chapte
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Page 710 and 711: To enable debug logging for server
Page 714 and 715: Client Packager Logs To enable logg
Page 716 and 717: ServerProtect Normal Server Migrati
Page 718 and 719: Virus Scan Engine Logs To enable de
Page 720 and 721: Virtual Desktop Support Logs • Fi
Page 722 and 723: Fresh Installation Logs File name:
Page 724 and 725: Outbreak Prevention Logs File name:
Page 726 and 727: Web Reputation and POP3 Mail Scan L
Page 728 and 729: Transport Driver Interface (TDI) Lo
Page 730 and 731: Getting Help Speeding Up Your Suppo
Page 732 and 733: Sending Suspicious Files to Trend M
Page 734 and 735: Section 5 Appendices, Glossary, and
Page 736 and 737: IPv6 Support in OfficeScan Appendix
Page 738 and 739: IPv6 Support in OfficeScan OfficeSc
Page 740 and 741: TABLE A-2. Pure IPv6 Client Limitat
Page 742 and 743: IPv6 Support in OfficeScan 5. Some
Page 744 and 745: Appendix B Windows Server Core 2008
Page 746 and 747: To install the client using Login S
Page 748 and 749: Windows Server Core 2008 Support Th
Page 750 and 751: TABLE B-1. Windows Server Core Comm
Page 752 and 753: Glossary ActiveUpdate Appendix C Ac
Page 754 and 755: ESMTP Glossary Enhanced Simple Mail
Page 756 and 757: Glossary The Internet Protocol is n
Page 758 and 759: NAT Glossary Network Address Transl
Page 760 and 761: Security Patch A security patch foc
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Telnet Telnet is a standard method
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Glossary To determine the trusted p
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3. Open the command prompt, and typ
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Glossary del *.* /S The last comman
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Index A Access Control Server (ACS)
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CPU usage 6-28 custom client groups
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firewall logs 11-24, 11-27 scan log
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privileges firewall privileges 11-2
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spyware/grayware scan actions 6-45
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