OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

Access denied
Scanning for Security Risks
• First action is Deny Access and access to the infected file was denied when the user
attempted to open the file.
• First action is Clean but cleaning was unsuccessful. Second action is Deny Access
and access to the infected file was denied when the user attempted to open the file.
• Probable Virus/Malware was detected during Real-time Scan.
• Real-time Scan may deny access to files infected with a boot virus even if the scan
action is Clean (first action) and Quarantine (second action). This is because
attempting to clean a boot virus may damage the Master Boot Record (MBR) of the
infected computer. Run Manual Scan so OfficeScan can clean or quarantine the file.
Passed
• First action is Pass. OfficeScan did not perform any action on the infected file.
• First action is Clean but cleaning was unsuccessful. Second action is Pass so
OfficeScan did not perform any action on the infected file.
Passed a potential security risk
This scan result only displays when OfficeScan detects "probable virus/malware" during
Manual Scan, Scheduled Scan, and Scan Now. Refer to the following page on the Trend
Micro online Virus Encyclopedia for information about probable virus/malware and
how to submit suspicious files to Trend Micro for analysis.
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=POSSIBLE_V
IRUS&VSect=Sn
Unable to clean or quarantine the file
Clean is the first action. Quarantine is the second action, and both actions were
unsuccessful.
Solution: See Unable to quarantine the file/Unable to rename the file on page 6-82.
Unable to clean or delete the file
Clean is the first action. Delete is the second action, and both actions were unsuccessful.
Solution: See Unable to delete the file on page 6-83.
6-81