OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

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Scanning for Security Risks Virus A virus is a program that replicates. To do so, the virus needs to attach itself to other program files and execute whenever the host program executes. • ActiveX malicious code: Code that resides on web pages that execute ActiveX controls • Boot sector virus: A virus that infects the boot sector of a partition or a disk • COM and EXE file infector: An executable program with .com or .exe extension • Java malicious code: Operating system-independent virus code written or embedded in Java • Macro virus: A virus encoded as an application macro and often included in a document • VBScript, JavaScript, or HTML virus: A virus that resides on web pages and downloads through a browser • Worm: A self-contained program or set of programs able to spread functional copies of itself or its segments to other computers, often through email Test Virus A test virus is an inert file that is detectable by virus scanning software. Use test viruses, such as the EICAR test script, to verify that the antivirus installation scans properly. Packer Packers are compressed and/or encrypted Windows or Linux executable programs, often a Trojan horse program. Compressing executables makes packers more difficult for antivirus products to detect. Probable Virus/Malware Suspicious files that have some of the characteristics of virus/malware are categorized under this virus/malware type. For details about probable virus/malware, see the following page on the Trend Micro online Virus Encyclopedia: http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=POSSIBLE_V IRUS 6-3
Trend Micro OfficeScan 10.6 Administrator’s Guide 6-4 Network Virus A virus spreading over a network is not, strictly speaking, a network virus. Only some virus/malware types, such as worms, qualify as network viruses. Specifically, network viruses use network protocols, such as TCP, FTP, UDP, HTTP, and email protocols to replicate. They often do not alter system files or modify the boot sectors of hard disks. Instead, network viruses infect the memory of client computers, forcing them to flood the network with traffic, which can cause slowdowns and even complete network failure. Because network viruses remain in memory, they are often undetectable by conventional file I/O based scanning methods. The OfficeScan firewall works with the Common Firewall Pattern to identify and block network viruses. See About the OfficeScan Firewall on page 11-2 for details. Others "Others" include viruses/malware not categorized under any of the virus/malware types. Spyware and Grayware Spyware and grayware refer to applications or files not classified as viruses or Trojans, but can still negatively affect the performance of the computers on the network. Spyware and grayware introduce significant security, confidentiality, and legal risks to an organization. Spyware/Grayware often performs a variety of undesired and threatening actions such as irritating users with pop-up windows, logging user keystrokes, and exposing computer vulnerabilities to attack. OfficeScan protects computers from the following spyware/grayware types: Spyware Spyware gathers data, such as account user names, passwords, credit card numbers, and other confidential information, and transmits it to third parties. Adware Adware displays advertisements and gathers data, such as web surfing preferences, used for targeting future advertising at the user.
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Trend Micro Incorporated reserves t
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Contents Section 1: Introduction an
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Contents Client IP Addresses ......
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Contents Component Update Summary .
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Contents File Attributes ..........
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Contents Web Console Settings .....
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Contents Rule Composition .........
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Contents Client Connection Logs ...
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List of Tables List of Tables Table
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List of Tables Table 6-2. Considera
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List of Tables Table 9-7. Predefine
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List of Tables Table 15-3. Default
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Section 1 Introduction and Getting
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Preface Preface Welcome to the Tren
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Audience Preface OfficeScan documen
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Terminology Preface The following t
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TABLE P-3. OfficeScan Terminology (
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Introducing OfficeScan Chapter 1 Th
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Introducing OfficeScan Plug-in Mana
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Introducing OfficeScan Damage Clean
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Introducing OfficeScan • Repairs
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The OfficeScan Server Introducing O
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Standalone Smart Protection Server
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Getting Started with OfficeScan Cha
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Getting Started with OfficeScan On
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The Summary Dashboard Getting Start
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Working with Tabs and Widgets Manag
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TABLE 2-2. Tab and Widget Tasks (Co
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Available Widgets The following wid
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Getting Started with OfficeScan To
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Getting Started with OfficeScan Cli
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Getting Started with OfficeScan •
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Getting Started with OfficeScan Off
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Getting Started with OfficeScan Dig
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To view data, select a time period
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Getting Started with OfficeScan Fil
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To integrate Active Directory with
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The OfficeScan Client Tree Getting
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Getting Started with OfficeScan •
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Table 2-6 lists the tasks you can p
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TABLE 2-6. Client Management Tasks
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Getting Started with OfficeScan Upd
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Perform the following tasks: 1. Vie
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Manual Client Grouping Getting Star
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Getting Started with OfficeScan 5.
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4. To delete a client, click Remove
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Section 2 Protecting Networked Comp
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Chapter 3 Using Trend Micro Smart P
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Using Trend Micro Smart Protection
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Smart Feedback Using Trend Micro Sm
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Setting Up Smart Protection Service
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To configure custom lists of smart
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Using Smart Protection Services Usi
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Installing the OfficeScan Client Ch
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Client Features Installing the Offi
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TABLE 4-1. Client Features (Continu
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Installing the OfficeScan Client In
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Installing the OfficeScan Client To
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TABLE 4-3. Installation Methods (Co
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Installing the OfficeScan Client To
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Installing with Login Script Setup
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Installing the OfficeScan Client 4.
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Installing the OfficeScan Client
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To distribute the package to target
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Installing the OfficeScan Client d.
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Using Vulnerability Scanner Install
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Domain Structure TABLE 4-8. Domain
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3. Type the IP address range of the
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To run a DHCP scan: Installing the
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Installing the OfficeScan Client c.
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ServerProtect for Linux Installing
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Installing the OfficeScan Client Pe
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Installing the OfficeScan Client Cl
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Post-installation After completing
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To perform a test scan: Installing
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Running the Client Uninstallation P
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Installing the OfficeScan Client Ke
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Keeping Protection Up-to-Date Chapt
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Antivirus Components Keeping Protec
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Keeping Protection Up-to-Date Virus
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Behavior Monitoring Components Beha
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Keeping Protection Up-to-Date This
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Page 208 and 209: OfficeScan Server Updates Keeping P
Page 210 and 211: OfficeScan Server Update Sources Ke
Page 212 and 213: OfficeScan Server Component Duplica
Page 214 and 215: Keeping Protection Up-to-Date 3. Th
Page 216 and 217: Keeping Protection Up-to-Date 4. De
Page 218 and 219: OfficeScan Server Update Logs Keepi
Page 220 and 221: OfficeScan Client Update Sources Ke
Page 222 and 223: Client Update Process Keeping Prote
Page 224 and 225: Keeping Protection Up-to-Date 5. Pe
Page 226 and 227: Keeping Protection Up-to-Date TABLE
Page 228 and 229: Keeping Protection Up-to-Date Event
Page 230 and 231: Keeping Protection Up-to-Date 2. Se
Page 232 and 233: Scheduled Client Updates with NAT K
Page 234 and 235: Keeping Protection Up-to-Date 2. To
Page 236 and 237: Keeping Protection Up-to-Date Perfo
Page 238 and 239: Proxy for OfficeScan Client Compone
Page 240 and 241: OfficeScan Client Update Logs Keepi
Page 242 and 243: Touch Tool for OfficeScan Client Ho
Page 244 and 245: To assign a client as an Update Age
Page 246 and 247: Standard Update Source for Update A
Page 248 and 249: Keeping Protection Up-to-Date The u
Page 250 and 251: Update Methods for Update Agents Ke
Page 252 and 253: Keeping Protection Up-to-Date Compo
Page 254 and 255: Scanning for Security Risks Chapter
Page 258 and 259: Scanning for Security Risks Dialer
Page 260 and 261: Guarding Against Spyware/Grayware S
Page 262 and 263: Scanning behavior The conventional
Page 264 and 265: Client tree settings Scanning for S
Page 266 and 267: Client tree settings Scanning for S
Page 268 and 269: TABLE 6-4. Scan Types (Continued) S
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Page 292 and 293: Scanning for Security Risks Refer t
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Page 296 and 297: To decrypt and restore files: Scann
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Page 302 and 303: Scan Privileges and Other Settings
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Scanning for Security Risks 7. If y
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Mail Scan Privileges and Other Sett
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TABLE 6-21. Mail Scan Programs (Con
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Scanning for Security Risks Clients
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Scanning for Security Risks 5. Conf
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To configure global scan settings:
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Scanning for Security Risks Add Man
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Scanning for Security Risks For exa
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Scanning for Security Risks Enable
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Scanning for Security Risks Resume
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Scanning for Security Risks 2. In t
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Scanning for Security Risks TABLE 6
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To configure virus/malware notifica
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Security Risk Logs Scanning for Sec
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Access denied Scanning for Security
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Unable to delete the file Scanning
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Scanning for Security Risks If the
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Spyware/Grayware Scan Results The f
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Scan Logs Scanning for Security Ris
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To configure the security risk outb
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Scanning for Security Risks 4. In t
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Scanning for Security Risks 7. Clic
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Scanning for Security Risks 5. Sele
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Disabling Outbreak Prevention Scann
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Using Behavior Monitoring Chapter 7
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Monitored system events include: TA
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Using Behavior Monitoring When Even
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Using Behavior Monitoring 5. Config
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To enable Certified Safe Software S
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To modify the content of the notifi
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Using Device Control Chapter 8 This
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TABLE 8-1. Device Types (Continued)
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TABLE 8-2. Device Control Permissio
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TABLE 8-3. Program Lists (Continued
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Wildcards are used correctly in the
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Using Device Control 7. Configure s
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Using Device Control 8. For each no
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Using Device Control To add program
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Device Control Logs Using Device Co
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Chapter 9 Managing Data Protection
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To install Data Protection: Managin
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Managing Data Protection and Using
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To deploy the Data Protection modul
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About Digital Asset Control Managin
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TABLE 9-2. Predefined Expressions (
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TABLE 9-3. Criteria for Expressions
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TABLE 9-4. Supported File Types (Co
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To add a file attribute list using
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Keywords Managing Data Protection a
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TABLE 9-5. Predefined Keyword Lists
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TABLE 9-6. Criteria for a Keyword L
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9. To export keywords: Managing Dat
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To export keyword lists: Managing D
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TABLE 9-7. Predefined Templates (Co
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See the examples in the following t
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To add a template using the "copy"
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Digital Asset Control Channels Mana
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TABLE 9-9. Digital Asset Control Ac
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Action Settings Managing Data Prote
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TABLE 9-12. Processes by Channel (C
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Protecting Computers from Web-based
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Web Reputation Policies Protecting
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10. Configure the approved and bloc
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Using the OfficeScan Firewall Chapt
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Using the OfficeScan Firewall Certi
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Using the OfficeScan Firewall • F
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Firewall Policies and Profiles Usin
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TABLE 11-1. Default Firewall Polici
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Using the OfficeScan Firewall • I
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Using the OfficeScan Firewall Clien
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Using the OfficeScan Firewall Choos
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Using the OfficeScan Firewall Profi
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Using the OfficeScan Firewall Refer
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To edit a profile: PATH: NETWORKED
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Using the OfficeScan Firewall Displ
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Using the OfficeScan Firewall Send
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Firewall Logs Using the OfficeScan
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Using the OfficeScan Firewall To co
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Using the OfficeScan Firewall 5. Te
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Section 3 Managing the OfficeScan S
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Chapter 12 Managing the OfficeScan
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User Roles Managing the OfficeScan
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TABLE 12-2. Menu Items for Servers/
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TABLE 12-2. Menu Items for Servers/
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Client Management Menu Items The fo
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Managing the OfficeScan Server Buil
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Target OfficeScan server and all cl
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Managing the OfficeScan Server 7. C
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To import or export custom roles: P
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To modify a custom account: PATH: A
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To change a custom or Active Direct
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Managing the OfficeScan Server Supp
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Managing the OfficeScan Server 7. I
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Managing the OfficeScan Server 4. T
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Managing the OfficeScan Server 2. C
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Managing the OfficeScan Server Offi
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Managing the OfficeScan Server 3. S
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Managing the OfficeScan Server 2. V
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Managing the OfficeScan Server 3. T
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Web Console Password Managing the O
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Server Tuner Managing the OfficeSca
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Managing the OfficeScan Server 5. U
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Managing OfficeScan Clients Chapter
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Managing OfficeScan Clients Locatio
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To use Gateway Settings Importer: M
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TABLE 13-2. OfficeScan Client Servi
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Managing OfficeScan Clients 2. For
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10. If the performance drops again,
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Managing OfficeScan Clients Protect
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Managing OfficeScan Clients • TMB
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Managing OfficeScan Clients 5. If y
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Managing OfficeScan Clients 5. If y
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TABLE 13-3. Client Mover Parameters
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Client Icons Managing OfficeScan Cl
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TABLE 13-4. Client Status as Indica
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Smart Scan Icons Any of the followi
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Conventional Scan Icons Any of the
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TABLE 13-6. Conventional Scan Icons
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Managing OfficeScan Clients A Clien
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Client-Server Connection Verificati
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Unreachable Clients Managing Office
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Managing OfficeScan Clients When ch
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Managing OfficeScan Clients 3. Conf
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External Proxy for Clients Managing
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Automatic Proxy Settings for Client
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To import client settings: PATH: NE
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Managing OfficeScan Clients Service
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Managing OfficeScan Clients A non-c
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Managing OfficeScan Clients Run Sca
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On-demand Compliance Reports Managi
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Managing OfficeScan Clients 5. View
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Managing OfficeScan Clients 4. Spec
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Managing OfficeScan Clients Active
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Managing OfficeScan Clients 4. Unde
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Managing OfficeScan Clients Schedul
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Managing OfficeScan Clients 3. Moni
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Managing OfficeScan Clients 4. View
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To delete a connection setting: Man
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To remove GUIDs from templates: Man
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TABLE 13-12. Client Privileges (Con
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To configure global client settings
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Section 4 Providing Additional Prot
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Using Plug-in Manager Chapter 14 .T
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Using Plug-in Manager Plug-in Progr
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Using Plug-in Manager Post-installa
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Using Plug-in Manager 2. On the Plu
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Using Plug-in Manager Client-side A
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Using Plug-in Manager c. Enter the
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TABLE 14-1. Plug-in Manager Error C
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TABLE 14-1. Plug-in Manager Error C
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Chapter 15 Using Policy Server for
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TABLE 15-1. Policy Server for Cisco
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TABLE 15-2. Policy Server for Cisco
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The Client Validation Sequence Usin
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The Policy Server Using Policy Serv
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Rule Composition Using Policy Serve
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TABLE 15-3. Default Rules (Continue
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Policy Composition Using Policy Ser
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Synchronization Using Policy Server
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The CA Certificate Using Policy Ser
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Cisco Trust Agent (CTA) Requirement
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TABLE 15-6. Supported Platforms and
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Cisco Secure ACS Server Enrolment U
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Using Policy Server for Cisco NAC 3
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Importing the Client Certificate Us
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k. Select the certificate from the
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Policy Server for Cisco NAC Configu
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Summary Information for a Policy Se
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Policies Using Policy Server for Ci
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Configuring OfficeScan with Third-p
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OfficeScan Integration Configuring
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Configuring OfficeScan with Third-p
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To grant users the privilege to vie
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Getting Help Chapter 17 This chapte
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Trend Micro Performance Tuning Tool
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To enable debug logging for server
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Role-based Administration Logs Gett
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Client Packager Logs To enable logg
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ServerProtect Normal Server Migrati
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Virus Scan Engine Logs To enable de
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Virtual Desktop Support Logs • Fi
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Fresh Installation Logs File name:
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Outbreak Prevention Logs File name:
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Web Reputation and POP3 Mail Scan L
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Transport Driver Interface (TDI) Lo
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Getting Help Speeding Up Your Suppo
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Sending Suspicious Files to Trend M
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Section 5 Appendices, Glossary, and
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IPv6 Support in OfficeScan Appendix
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IPv6 Support in OfficeScan OfficeSc
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TABLE A-2. Pure IPv6 Client Limitat
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IPv6 Support in OfficeScan 5. Some
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Appendix B Windows Server Core 2008
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To install the client using Login S
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Windows Server Core 2008 Support Th
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TABLE B-1. Windows Server Core Comm
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Glossary ActiveUpdate Appendix C Ac
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ESMTP Glossary Enhanced Simple Mail
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Glossary The Internet Protocol is n
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NAT Glossary Network Address Transl
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Security Patch A security patch foc
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Telnet Telnet is a standard method
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Glossary To determine the trusted p
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3. Open the command prompt, and typ
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Glossary del *.* /S The last comman
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Index A Access Control Server (ACS)
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CPU usage 6-28 custom client groups
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firewall logs 11-24, 11-27 scan log
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privileges firewall privileges 11-2
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spyware/grayware scan actions 6-45
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