OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

Spyware/Grayware Scan Results
The following scan results display in the spyware/grayware logs:
Scanning for Security Risks
Successful, No Action Required
This is the first level result if the scan action was successful. The second level result can
be any of the following:
• Cleaned: OfficeScan terminated processes or deleted registries, files, cookies and
shortcuts.
• Access denied: OfficeScan denied access (copy, open) to the detected
spyware/grayware components.
Further Action Required
This is the first level result if the scan action was unsuccessful. The second level results
will have at least one of the following messages:
• Passed: OfficeScan did not perform any action but logged the spyware/grayware
detection for assessment.
Solution: Add spyware/grayware that you consider safe to the spyware/grayware
approved list.
• Spyware/Grayware unsafe to clean: This message displays if the Spyware Scan
Engine attempts to clean any single folder and the following criteria are met:
• Items to clean exceed 250MB.
• The operating system uses the files in the folder. The folder may also be
necessary for normal system operation.
• The folder is a root directory (such as C: or F:)
Solution: Contact your support provider for assistance.
• Spyware/Grayware scan stopped manually. Please perform a complete scan:
A user stopped scanning before it was completed.
Solution: Run a Manual Scan and wait for the scan to finish.
• Spyware/Grayware cleaned, restart required. Please restart the computer:
OfficeScan cleaned spyware/grayware components but a computer restart is
required to complete the task.
Solution: Restart the computer immediately.
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