OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

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Using Plug-in Manager Plug-in Program Management Configure settings and perform program-related tasks from the plug-in program’s management console, which is accessible from the OfficeScan web console. Tasks include activating the program and deploying its client-side agent to endpoints. Consult the documentation for the specific plug-in program for details on configuring and managing the program. To start managing a plug-in program: 1. Open the OfficeScan web console and click Plug-in Manager from the main menu. 2. On the Plug-in Manager screen, go to the plug-in program section and click Manage Program. FIGURE 14-5. Manage Program button for a plug-in program Plug-in Program Upgrades A new version of an installed plug-in program displays on the Plug-in Manager console. In the console, you can download the upgrade package and then upgrade the program. Plug-in Manager downloads the package from the Trend Micro ActiveUpdate server or a custom update source, if one has been properly set up. Internet connection is required to download the package from the ActiveUpdate server. When Plug-in Manager downloads an upgrade package or starts the upgrade, you will not be able to download, install, or upgrade other plug-in programs. Plug-in Manager does not support plug-in program upgrade from Trend Micro Control Manager’s single sign-on function. 14-9
Trend Micro OfficeScan 10.6 Administrator’s Guide 14-10 To upgrade a plug-in program: 1. Open the OfficeScan web console and click Plug-in Manager in the main menu. 2. On the Plug-in Manager screen, go to the plug-in program section and click Download. The size of the upgrade package displays beside the Download button. Note: If Plug-in Manager is unable to download the upgrade package, it automatically re-downloads after 24 hours. To manually trigger Plug-in Manager to download the package, restart the OfficeScan Plug-in Manager service. 3. Monitor the download progress. You can navigate away from the screen during the download. Note: If you encounter problems downloading the package, check the server update logs on the OfficeScan web console. On the main menu, click Logs > Server Update Logs. 4. After Plug-in Manager downloads the package, a new screen displays. 5. Click Upgrade Now or Upgrade Later. • If you clicked Upgrade Now, check the upgrade progress. • If you clicked Upgrade Later, access the Plug-in Manager screen, go to the plug-in program section, click Upgrade, and then check the upgrade progress. After the upgrade, the Plug-in Manager service may need to restart, causing the Plug-in Manager screen to be temporarily unavailable. When the screen becomes available, the current plug-in program version displays.
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Trend Micro Incorporated reserves t
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Contents Section 1: Introduction an
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Contents Client IP Addresses ......
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Contents Component Update Summary .
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Contents File Attributes ..........
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Contents Web Console Settings .....
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Contents Rule Composition .........
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Contents Client Connection Logs ...
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List of Tables List of Tables Table
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List of Tables Table 6-2. Considera
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List of Tables Table 9-7. Predefine
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List of Tables Table 15-3. Default
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Section 1 Introduction and Getting
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Preface Preface Welcome to the Tren
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Audience Preface OfficeScan documen
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Terminology Preface The following t
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TABLE P-3. OfficeScan Terminology (
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Introducing OfficeScan Chapter 1 Th
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Introducing OfficeScan Plug-in Mana
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Introducing OfficeScan Damage Clean
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Introducing OfficeScan • Repairs
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The OfficeScan Server Introducing O
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Standalone Smart Protection Server
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Getting Started with OfficeScan Cha
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Getting Started with OfficeScan On
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The Summary Dashboard Getting Start
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Working with Tabs and Widgets Manag
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TABLE 2-2. Tab and Widget Tasks (Co
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Available Widgets The following wid
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Getting Started with OfficeScan To
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Getting Started with OfficeScan Cli
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Getting Started with OfficeScan •
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Getting Started with OfficeScan Off
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Getting Started with OfficeScan Dig
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To view data, select a time period
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Getting Started with OfficeScan Fil
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To integrate Active Directory with
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The OfficeScan Client Tree Getting
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Getting Started with OfficeScan •
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Table 2-6 lists the tasks you can p
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TABLE 2-6. Client Management Tasks
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Getting Started with OfficeScan Upd
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Perform the following tasks: 1. Vie
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Manual Client Grouping Getting Star
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Getting Started with OfficeScan 5.
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4. To delete a client, click Remove
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Section 2 Protecting Networked Comp
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Chapter 3 Using Trend Micro Smart P
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Using Trend Micro Smart Protection
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Smart Feedback Using Trend Micro Sm
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Setting Up Smart Protection Service
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To configure custom lists of smart
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Using Smart Protection Services Usi
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Installing the OfficeScan Client Ch
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Client Features Installing the Offi
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TABLE 4-1. Client Features (Continu
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Installing the OfficeScan Client In
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Installing the OfficeScan Client To
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TABLE 4-3. Installation Methods (Co
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Installing the OfficeScan Client To
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Installing with Login Script Setup
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Installing the OfficeScan Client 4.
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Installing the OfficeScan Client
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To distribute the package to target
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Installing the OfficeScan Client d.
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Using Vulnerability Scanner Install
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Domain Structure TABLE 4-8. Domain
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3. Type the IP address range of the
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To run a DHCP scan: Installing the
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Installing the OfficeScan Client c.
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ServerProtect for Linux Installing
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Installing the OfficeScan Client Pe
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Installing the OfficeScan Client Cl
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Post-installation After completing
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To perform a test scan: Installing
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Running the Client Uninstallation P
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Installing the OfficeScan Client Ke
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Keeping Protection Up-to-Date Chapt
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Antivirus Components Keeping Protec
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Keeping Protection Up-to-Date Virus
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Behavior Monitoring Components Beha
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Keeping Protection Up-to-Date This
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TABLE 5-2. Server-Client Update Opt
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OfficeScan Server Updates Keeping P
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OfficeScan Server Update Sources Ke
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OfficeScan Server Component Duplica
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Keeping Protection Up-to-Date 3. Th
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Keeping Protection Up-to-Date 4. De
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OfficeScan Server Update Logs Keepi
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OfficeScan Client Update Sources Ke
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Client Update Process Keeping Prote
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Keeping Protection Up-to-Date 5. Pe
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Keeping Protection Up-to-Date TABLE
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Keeping Protection Up-to-Date Event
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Keeping Protection Up-to-Date 2. Se
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Scheduled Client Updates with NAT K
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Keeping Protection Up-to-Date 2. To
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Keeping Protection Up-to-Date Perfo
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Proxy for OfficeScan Client Compone
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OfficeScan Client Update Logs Keepi
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Touch Tool for OfficeScan Client Ho
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To assign a client as an Update Age
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Standard Update Source for Update A
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Keeping Protection Up-to-Date The u
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Update Methods for Update Agents Ke
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Keeping Protection Up-to-Date Compo
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Scanning for Security Risks Chapter
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Scanning for Security Risks Virus A
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Scanning for Security Risks Dialer
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Guarding Against Spyware/Grayware S
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Scanning behavior The conventional
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Client tree settings Scanning for S
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Client tree settings Scanning for S
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TABLE 6-4. Scan Types (Continued) S
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5. Click the Action tab and then co
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4. Configure the following: TABLE 6
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Scanning for Security Risks 6. Clic
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Scanning for Security Risks Scan Se
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Scanning for Security Risks If you
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Scanning for Security Risks Scan Ex
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Scanning for Security Risks • Add
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TABLE 6-15. Virus/Malware Scan Acti
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TABLE 6-16. Trend Micro Recommended
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Scanning for Security Risks Refer t
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Scanning for Security Risks Damage
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To decrypt and restore files: Scann
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Scanning for Security Risks For exa
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Scanning for Security Risks 5. Appl
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Scan Privileges and Other Settings
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Scanning for Security Risks 3. Conf
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Scanning for Security Risks 7. If y
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Mail Scan Privileges and Other Sett
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TABLE 6-21. Mail Scan Programs (Con
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Scanning for Security Risks Clients
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Scanning for Security Risks 5. Conf
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To configure global scan settings:
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Scanning for Security Risks Add Man
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Scanning for Security Risks For exa
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Scanning for Security Risks Enable
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Scanning for Security Risks Resume
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Scanning for Security Risks 2. In t
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Scanning for Security Risks TABLE 6
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To configure virus/malware notifica
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Security Risk Logs Scanning for Sec
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Access denied Scanning for Security
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Unable to delete the file Scanning
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Scanning for Security Risks If the
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Spyware/Grayware Scan Results The f
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Scan Logs Scanning for Security Ris
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To configure the security risk outb
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Scanning for Security Risks 4. In t
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Scanning for Security Risks 7. Clic
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Scanning for Security Risks 5. Sele
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Disabling Outbreak Prevention Scann
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Using Behavior Monitoring Chapter 7
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Monitored system events include: TA
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Using Behavior Monitoring When Even
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Using Behavior Monitoring 5. Config
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To enable Certified Safe Software S
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To modify the content of the notifi
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Using Device Control Chapter 8 This
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TABLE 8-1. Device Types (Continued)
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TABLE 8-2. Device Control Permissio
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TABLE 8-3. Program Lists (Continued
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Wildcards are used correctly in the
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Using Device Control 7. Configure s
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Using Device Control 8. For each no
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Using Device Control To add program
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Device Control Logs Using Device Co
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Chapter 9 Managing Data Protection
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To install Data Protection: Managin
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Managing Data Protection and Using
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To deploy the Data Protection modul
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About Digital Asset Control Managin
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TABLE 9-2. Predefined Expressions (
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TABLE 9-3. Criteria for Expressions
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TABLE 9-4. Supported File Types (Co
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To add a file attribute list using
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Keywords Managing Data Protection a
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TABLE 9-5. Predefined Keyword Lists
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TABLE 9-6. Criteria for a Keyword L
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9. To export keywords: Managing Dat
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To export keyword lists: Managing D
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TABLE 9-7. Predefined Templates (Co
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See the examples in the following t
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To add a template using the "copy"
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Digital Asset Control Channels Mana
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TABLE 9-9. Digital Asset Control Ac
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Action Settings Managing Data Prote
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TABLE 9-12. Processes by Channel (C
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Protecting Computers from Web-based
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Web Reputation Policies Protecting
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10. Configure the approved and bloc
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Using the OfficeScan Firewall Chapt
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Using the OfficeScan Firewall Certi
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Using the OfficeScan Firewall • F
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Firewall Policies and Profiles Usin
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TABLE 11-1. Default Firewall Polici
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Using the OfficeScan Firewall • I
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Using the OfficeScan Firewall Clien
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Using the OfficeScan Firewall Choos
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Using the OfficeScan Firewall Profi
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Using the OfficeScan Firewall Refer
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To edit a profile: PATH: NETWORKED
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Using the OfficeScan Firewall Displ
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Using the OfficeScan Firewall Send
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Firewall Logs Using the OfficeScan
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Using the OfficeScan Firewall To co
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Using the OfficeScan Firewall 5. Te
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Section 3 Managing the OfficeScan S
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Chapter 12 Managing the OfficeScan
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User Roles Managing the OfficeScan
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TABLE 12-2. Menu Items for Servers/
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TABLE 12-2. Menu Items for Servers/
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Client Management Menu Items The fo
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Managing the OfficeScan Server Buil
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Target OfficeScan server and all cl
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Managing the OfficeScan Server 7. C
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To import or export custom roles: P
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To modify a custom account: PATH: A
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To change a custom or Active Direct
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Managing the OfficeScan Server Supp
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Managing the OfficeScan Server 7. I
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Managing the OfficeScan Server 4. T
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Managing the OfficeScan Server 2. C
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Managing the OfficeScan Server Offi
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Managing the OfficeScan Server 3. S
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Managing the OfficeScan Server 2. V
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Managing the OfficeScan Server 3. T
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Web Console Password Managing the O
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Server Tuner Managing the OfficeSca
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Managing the OfficeScan Server 5. U
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Managing OfficeScan Clients Chapter
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Managing OfficeScan Clients Locatio
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To use Gateway Settings Importer: M
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TABLE 13-2. OfficeScan Client Servi
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Managing OfficeScan Clients 2. For
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10. If the performance drops again,
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Managing OfficeScan Clients Protect
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Managing OfficeScan Clients • TMB
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Managing OfficeScan Clients 5. If y
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Managing OfficeScan Clients 5. If y
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TABLE 13-3. Client Mover Parameters
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Client Icons Managing OfficeScan Cl
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TABLE 13-4. Client Status as Indica
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Smart Scan Icons Any of the followi
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Conventional Scan Icons Any of the
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TABLE 13-6. Conventional Scan Icons
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Managing OfficeScan Clients A Clien
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Client-Server Connection Verificati
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Unreachable Clients Managing Office
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Summary Information for a Policy Se
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Policies Using Policy Server for Ci
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Configuring OfficeScan with Third-p
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OfficeScan Integration Configuring
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Configuring OfficeScan with Third-p
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To grant users the privilege to vie
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Getting Help Chapter 17 This chapte
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Trend Micro Performance Tuning Tool
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To enable debug logging for server
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Role-based Administration Logs Gett
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Client Packager Logs To enable logg
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ServerProtect Normal Server Migrati
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Virus Scan Engine Logs To enable de
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Virtual Desktop Support Logs • Fi
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Fresh Installation Logs File name:
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Outbreak Prevention Logs File name:
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Web Reputation and POP3 Mail Scan L
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Transport Driver Interface (TDI) Lo
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Getting Help Speeding Up Your Suppo
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Sending Suspicious Files to Trend M
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Section 5 Appendices, Glossary, and
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IPv6 Support in OfficeScan Appendix
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IPv6 Support in OfficeScan OfficeSc
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TABLE A-2. Pure IPv6 Client Limitat
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IPv6 Support in OfficeScan 5. Some
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Appendix B Windows Server Core 2008
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To install the client using Login S
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Windows Server Core 2008 Support Th
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TABLE B-1. Windows Server Core Comm
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Glossary ActiveUpdate Appendix C Ac
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ESMTP Glossary Enhanced Simple Mail
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Glossary The Internet Protocol is n
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NAT Glossary Network Address Transl
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Security Patch A security patch foc
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Telnet Telnet is a standard method
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Glossary To determine the trusted p
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3. Open the command prompt, and typ
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Glossary del *.* /S The last comman
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Index A Access Control Server (ACS)
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CPU usage 6-28 custom client groups
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firewall logs 11-24, 11-27 scan log
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privileges firewall privileges 11-2
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spyware/grayware scan actions 6-45
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