OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

10. If the performance drops again, perform the following steps:
a. Note the name of the application.
b. Click Stop.
Managing OfficeScan Clients
c. Click the Generate report button and then save the .xml file.
d. Review the applications that have been identified as conflicting and add them
to the Behavior Monitoring exception list. For details, see Behavior Monitoring
Exception List on page 7-6.
Client Service Restart
OfficeScan restarts client services that stopped responding unexpectedly and were not
stopped by a normal system process. For details about client services, see Client Services
on page 13-6.
Configure the necessary settings to enable client services to restart.
To configure service restart settings:
PATH: NETWORKED COMPUTERS > GLOBAL CLIENT SETTINGS
1. Go to the OfficeScan Service Restart section.
2. Select Automatically restart an OfficeScan client service if the service
terminates unexpectedly.
3. Configure the following:
• Restart the service after __ minutes: Specify the amount of time (in number
of minutes) that must elapse before OfficeScan restarts a service.
• If the first attempt to restart the service fails, retry __ times: Specify the
maximum retry attempts for restarting a service. Manually restart a service if it
remains stopped after the maximum retry attempts.
• Reset the restart failure count after __ hours: If a service remains stopped
after exhausting the maximum retry attempts, OfficeScan waits a certain
number of hours to reset the failure count. If a service remains stopped after
the number of hours elapses, OfficeScan restarts the service.
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