OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

Trend Micro OfficeScan 10.6 Administrator’s Guide
Inactive Clients
13-22
When you use the client uninstallation program to remove the client program from a
computer, the program automatically notifies the server. When the server receives this
notification, it removes the client icon in the client tree to show that the client does not
exist anymore.
However, if you use other methods to remove the client, such as reformatting the
computer hard drive or deleting the client files manually, OfficeScan will not be aware of
the removal and it will display the client as inactive. If a user unloads or disables the
client for an extended period of time, the server also displays the client as inactive.
To have the client tree display active clients only, configure OfficeScan to automatically
remove inactive clients from the client tree.
To automatically remove inactive clients:
PATH: ADMINISTRATION > INACTIVE CLIENTS
1. Select Enable automatic removal of inactive clients.
2. Select how many days should pass before OfficeScan considers a client inactive.
3. Click Save.
Client-Server Connection
The OfficeScan client must maintain a continuous connection with its parent server so
that it can update components, receive notifications, and apply configuration changes in
a timely manner. The following topics discuss how to check the client’s connection
status and resolve connection issues:
• Client IP Addresses on page 4-8
• Client Icons on page 13-23
• Client-Server Connection Verification on page 13-41
• Connection Verification Logs on page 13-42
• Unreachable Clients on page 13-43