OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

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Managing the OfficeScan Server 5. Under Network Traffic, modify the following settings: Normal hours Click the radio buttons that represent the hours of the day you consider network traffic to be normal. Off-peak hours Click the radio buttons that represent the hours of the day you consider network traffic to be at its lowest. Peak hours Click the radio buttons that represent the hours of the day you consider network traffic to be at its peak. Maximum client connections Type the maximum number of clients that can simultaneously update components from both "other update source" and from the OfficeScan server. Type a maximum number of clients for each of the time periods. When the maximum number of connections is reached, a client can update components only after a current client connection closes (due to either the completion of the update or the client response reaching the timeout value you specified in the Timeout for client or Timeout for Update Agent field). 6. Click OK. A prompt appears asking you to restart the OfficeScan Master Service. Note: Only the service restarts, not the computer. 7. Click Yes to save the Server Tuner settings and restart the service. The settings take effect immediately after restart. Click No to save the Server Tuner settings but not restart the service. Restart the OfficeScan Master Service or restart the OfficeScan server computer for settings to take effect. 12-43
Trend Micro OfficeScan 10.6 Administrator’s Guide Smart Feedback 12-44 Trend Micro Smart Feedback shares anonymous threat information with the Smart Protection Network, allowing Trend Micro to rapidly identify and address new threats. You can disable Smart Feedback anytime through this console. To modify your participation in the smart feedback program: PATH: SMART PROTECTION > SMART FEEDBACK 1. Click Enable Trend Micro Smart Feedback. 2. To help Trend Micro understand your organization, select the Industry type. 3. To send information about potential security threats in the files on your client computers, select the Enable feedback of suspicious program files check box. Note: Files sent to Smart Feedback contain no user data and are submitted only for threat analysis. 4. To configure the criteria for sending feedback, select the number of detections for the specific amount of time that triggers the feedback. 5. Specify the maximum bandwidth OfficeScan can use when sending feedback to minimize network interruptions. 6. Click Save.
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Trend Micro Incorporated reserves t
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Contents Section 1: Introduction an
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Contents Client IP Addresses ......
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Contents Component Update Summary .
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Contents File Attributes ..........
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Contents Web Console Settings .....
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Contents Rule Composition .........
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Contents Client Connection Logs ...
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List of Tables List of Tables Table
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List of Tables Table 6-2. Considera
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List of Tables Table 9-7. Predefine
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List of Tables Table 15-3. Default
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Section 1 Introduction and Getting
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Preface Preface Welcome to the Tren
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Audience Preface OfficeScan documen
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Terminology Preface The following t
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TABLE P-3. OfficeScan Terminology (
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Introducing OfficeScan Chapter 1 Th
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Introducing OfficeScan Plug-in Mana
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Introducing OfficeScan Damage Clean
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Introducing OfficeScan • Repairs
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The OfficeScan Server Introducing O
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Standalone Smart Protection Server
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Getting Started with OfficeScan Cha
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Getting Started with OfficeScan On
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The Summary Dashboard Getting Start
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Working with Tabs and Widgets Manag
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TABLE 2-2. Tab and Widget Tasks (Co
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Available Widgets The following wid
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Getting Started with OfficeScan To
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Getting Started with OfficeScan Cli
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Getting Started with OfficeScan •
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Getting Started with OfficeScan Off
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Getting Started with OfficeScan Dig
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To view data, select a time period
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Getting Started with OfficeScan Fil
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To integrate Active Directory with
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The OfficeScan Client Tree Getting
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Getting Started with OfficeScan •
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Table 2-6 lists the tasks you can p
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TABLE 2-6. Client Management Tasks
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Getting Started with OfficeScan Upd
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Perform the following tasks: 1. Vie
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Manual Client Grouping Getting Star
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Getting Started with OfficeScan 5.
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4. To delete a client, click Remove
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Section 2 Protecting Networked Comp
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Chapter 3 Using Trend Micro Smart P
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Using Trend Micro Smart Protection
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Smart Feedback Using Trend Micro Sm
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Setting Up Smart Protection Service
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To configure custom lists of smart
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Using Smart Protection Services Usi
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Installing the OfficeScan Client Ch
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Client Features Installing the Offi
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TABLE 4-1. Client Features (Continu
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Installing the OfficeScan Client In
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Installing the OfficeScan Client To
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TABLE 4-3. Installation Methods (Co
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Installing the OfficeScan Client To
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Installing with Login Script Setup
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Installing the OfficeScan Client 4.
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Installing the OfficeScan Client
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To distribute the package to target
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Installing the OfficeScan Client d.
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Using Vulnerability Scanner Install
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Domain Structure TABLE 4-8. Domain
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3. Type the IP address range of the
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To run a DHCP scan: Installing the
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Installing the OfficeScan Client c.
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ServerProtect for Linux Installing
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Installing the OfficeScan Client Pe
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Installing the OfficeScan Client Cl
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Post-installation After completing
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To perform a test scan: Installing
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Running the Client Uninstallation P
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Installing the OfficeScan Client Ke
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Keeping Protection Up-to-Date Chapt
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Antivirus Components Keeping Protec
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Keeping Protection Up-to-Date Virus
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Behavior Monitoring Components Beha
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Keeping Protection Up-to-Date This
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TABLE 5-2. Server-Client Update Opt
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OfficeScan Server Updates Keeping P
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OfficeScan Server Update Sources Ke
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OfficeScan Server Component Duplica
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Keeping Protection Up-to-Date 3. Th
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Keeping Protection Up-to-Date 4. De
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OfficeScan Server Update Logs Keepi
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OfficeScan Client Update Sources Ke
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Client Update Process Keeping Prote
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Keeping Protection Up-to-Date 5. Pe
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Keeping Protection Up-to-Date TABLE
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Keeping Protection Up-to-Date Event
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Keeping Protection Up-to-Date 2. Se
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Scheduled Client Updates with NAT K
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Keeping Protection Up-to-Date 2. To
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Keeping Protection Up-to-Date Perfo
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Proxy for OfficeScan Client Compone
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OfficeScan Client Update Logs Keepi
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Touch Tool for OfficeScan Client Ho
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To assign a client as an Update Age
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Standard Update Source for Update A
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Keeping Protection Up-to-Date The u
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Update Methods for Update Agents Ke
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Keeping Protection Up-to-Date Compo
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Scanning for Security Risks Chapter
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Scanning for Security Risks Virus A
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Scanning for Security Risks Dialer
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Guarding Against Spyware/Grayware S
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Scanning behavior The conventional
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Client tree settings Scanning for S
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Client tree settings Scanning for S
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TABLE 6-4. Scan Types (Continued) S
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5. Click the Action tab and then co
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4. Configure the following: TABLE 6
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Scanning for Security Risks 6. Clic
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Scanning for Security Risks Scan Se
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Scanning for Security Risks If you
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Scanning for Security Risks Scan Ex
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Scanning for Security Risks • Add
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TABLE 6-15. Virus/Malware Scan Acti
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TABLE 6-16. Trend Micro Recommended
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Scanning for Security Risks Refer t
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Scanning for Security Risks Damage
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To decrypt and restore files: Scann
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Scanning for Security Risks For exa
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Scanning for Security Risks 5. Appl
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Scan Privileges and Other Settings
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Scanning for Security Risks 3. Conf
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Scanning for Security Risks 7. If y
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Mail Scan Privileges and Other Sett
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TABLE 6-21. Mail Scan Programs (Con
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Scanning for Security Risks Clients
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Scanning for Security Risks 5. Conf
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To configure global scan settings:
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Scanning for Security Risks Add Man
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Scanning for Security Risks For exa
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Scanning for Security Risks Enable
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Scanning for Security Risks Resume
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Scanning for Security Risks 2. In t
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Scanning for Security Risks TABLE 6
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To configure virus/malware notifica
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Security Risk Logs Scanning for Sec
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Access denied Scanning for Security
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Unable to delete the file Scanning
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Scanning for Security Risks If the
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Spyware/Grayware Scan Results The f
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Scan Logs Scanning for Security Ris
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To configure the security risk outb
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Scanning for Security Risks 4. In t
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Scanning for Security Risks 7. Clic
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Scanning for Security Risks 5. Sele
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Disabling Outbreak Prevention Scann
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Using Behavior Monitoring Chapter 7
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Monitored system events include: TA
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Using Behavior Monitoring When Even
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Using Behavior Monitoring 5. Config
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To enable Certified Safe Software S
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To modify the content of the notifi
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Using Device Control Chapter 8 This
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TABLE 8-1. Device Types (Continued)
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TABLE 8-2. Device Control Permissio
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TABLE 8-3. Program Lists (Continued
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Wildcards are used correctly in the
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Using Device Control 7. Configure s
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Using Device Control 8. For each no
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Using Device Control To add program
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Device Control Logs Using Device Co
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Chapter 9 Managing Data Protection
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To install Data Protection: Managin
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Managing Data Protection and Using
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To deploy the Data Protection modul
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About Digital Asset Control Managin
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TABLE 9-2. Predefined Expressions (
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TABLE 9-3. Criteria for Expressions
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TABLE 9-4. Supported File Types (Co
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To add a file attribute list using
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Keywords Managing Data Protection a
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TABLE 9-5. Predefined Keyword Lists
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TABLE 9-6. Criteria for a Keyword L
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9. To export keywords: Managing Dat
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To export keyword lists: Managing D
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TABLE 9-7. Predefined Templates (Co
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See the examples in the following t
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To add a template using the "copy"
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Digital Asset Control Channels Mana
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TABLE 9-9. Digital Asset Control Ac
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Action Settings Managing Data Prote
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TABLE 9-12. Processes by Channel (C
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Protecting Computers from Web-based
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Web Reputation Policies Protecting
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10. Configure the approved and bloc
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Using the OfficeScan Firewall Chapt
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Using the OfficeScan Firewall Certi
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Using the OfficeScan Firewall • F
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Firewall Policies and Profiles Usin
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TABLE 11-1. Default Firewall Polici
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Using the OfficeScan Firewall • I
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Using the OfficeScan Firewall Clien
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Using the OfficeScan Firewall Choos
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Using the OfficeScan Firewall Profi
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Using the OfficeScan Firewall Refer
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To edit a profile: PATH: NETWORKED
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Using the OfficeScan Firewall Displ
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Using the OfficeScan Firewall Send
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Page 508 and 509: User Roles Managing the OfficeScan
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Page 514 and 515: Client Management Menu Items The fo
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Page 522 and 523: To import or export custom roles: P
Page 524 and 525: To modify a custom account: PATH: A
Page 526 and 527: To change a custom or Active Direct
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Page 530 and 531: Managing the OfficeScan Server 7. I
Page 532 and 533: Managing the OfficeScan Server 4. T
Page 534 and 535: Managing the OfficeScan Server 2. C
Page 536 and 537: Managing the OfficeScan Server Offi
Page 538 and 539: Managing the OfficeScan Server 3. S
Page 540 and 541: Managing the OfficeScan Server 2. V
Page 542 and 543: Managing the OfficeScan Server 3. T
Page 544 and 545: Web Console Password Managing the O
Page 546 and 547: Server Tuner Managing the OfficeSca
Page 550 and 551: Managing OfficeScan Clients Chapter
Page 552 and 553: Managing OfficeScan Clients Locatio
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Page 570 and 571: TABLE 13-3. Client Mover Parameters
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External Proxy for Clients Managing
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Automatic Proxy Settings for Client
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To import client settings: PATH: NE
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Managing OfficeScan Clients Service
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Managing OfficeScan Clients A non-c
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Managing OfficeScan Clients Run Sca
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On-demand Compliance Reports Managi
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Managing OfficeScan Clients 5. View
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Managing OfficeScan Clients 4. Spec
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Managing OfficeScan Clients Active
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Managing OfficeScan Clients 4. Unde
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Managing OfficeScan Clients Schedul
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Managing OfficeScan Clients 3. Moni
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Managing OfficeScan Clients 4. View
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To delete a connection setting: Man
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To remove GUIDs from templates: Man
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TABLE 13-12. Client Privileges (Con
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To configure global client settings
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Section 4 Providing Additional Prot
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Using Plug-in Manager Chapter 14 .T
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Using Plug-in Manager Plug-in Progr
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Using Plug-in Manager Post-installa
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Using Plug-in Manager 2. On the Plu
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Using Plug-in Manager Client-side A
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Using Plug-in Manager c. Enter the
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TABLE 14-1. Plug-in Manager Error C
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TABLE 14-1. Plug-in Manager Error C
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Chapter 15 Using Policy Server for
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TABLE 15-1. Policy Server for Cisco
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TABLE 15-2. Policy Server for Cisco
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The Client Validation Sequence Usin
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The Policy Server Using Policy Serv
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Rule Composition Using Policy Serve
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TABLE 15-3. Default Rules (Continue
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Policy Composition Using Policy Ser
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Synchronization Using Policy Server
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The CA Certificate Using Policy Ser
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Cisco Trust Agent (CTA) Requirement
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TABLE 15-6. Supported Platforms and
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Cisco Secure ACS Server Enrolment U
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Using Policy Server for Cisco NAC 3
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Importing the Client Certificate Us
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k. Select the certificate from the
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Policy Server for Cisco NAC Configu
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Summary Information for a Policy Se
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Policies Using Policy Server for Ci
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Configuring OfficeScan with Third-p
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OfficeScan Integration Configuring
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Configuring OfficeScan with Third-p
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To grant users the privilege to vie
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Getting Help Chapter 17 This chapte
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Trend Micro Performance Tuning Tool
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To enable debug logging for server
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Role-based Administration Logs Gett
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Client Packager Logs To enable logg
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ServerProtect Normal Server Migrati
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Virus Scan Engine Logs To enable de
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Virtual Desktop Support Logs • Fi
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Fresh Installation Logs File name:
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Outbreak Prevention Logs File name:
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Web Reputation and POP3 Mail Scan L
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Transport Driver Interface (TDI) Lo
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Getting Help Speeding Up Your Suppo
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Sending Suspicious Files to Trend M
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Section 5 Appendices, Glossary, and
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IPv6 Support in OfficeScan Appendix
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IPv6 Support in OfficeScan OfficeSc
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TABLE A-2. Pure IPv6 Client Limitat
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IPv6 Support in OfficeScan 5. Some
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Appendix B Windows Server Core 2008
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To install the client using Login S
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Windows Server Core 2008 Support Th
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TABLE B-1. Windows Server Core Comm
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Glossary ActiveUpdate Appendix C Ac
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ESMTP Glossary Enhanced Simple Mail
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Glossary The Internet Protocol is n
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NAT Glossary Network Address Transl
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Security Patch A security patch foc
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Telnet Telnet is a standard method
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Glossary To determine the trusted p
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3. Open the command prompt, and typ
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Glossary del *.* /S The last comman
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Index A Access Control Server (ACS)
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CPU usage 6-28 custom client groups
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firewall logs 11-24, 11-27 scan log
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privileges firewall privileges 11-2
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spyware/grayware scan actions 6-45
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