OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

3. Open the command prompt, and type the following to delete the files:
cd \
cd recycled
del *.* /S
The last command deletes all files in the Recycle Bin.
4. Check if the files were removed.
For computers running other operating systems (or NT platforms without NTFS),
perform the following steps:
1. Restart the computer in MS-DOS mode.
2. Open a command prompt, and type the following to delete the files:
cd \
cd recycled
del *.* /S
The last command deletes all files in the Recycle Bin.
Glossary
Infected Files in Windows Temp Folder or Internet Explorer Temporary
Folder
OfficeScan may not clean infected files in the Windows Temp folder or the Internet
Explorer temporary folder because the computer uses them. The files to clean may be
temporary files needed for Windows operation.
Solution:
For computers running Windows XP or Windows Server 2003 with NTFS File System,
perform the following steps:
1. Log on to the computer with Administrator privilege.
2. Close all running applications to prevent applications from locking the file, which
would make Windows unable to delete it.
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