OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

Trend Micro OfficeScan 10.6 Administrator’s Guide
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3. If the infected file is in the Windows Temp folder:
a. Open the command prompt and go to the Windows Temp folder (located at
C:\Windows\Temp for Windows XP or Windows Server 2003 computers by
default).
b. Type the following to delete the files:
cd temp
attrib -h
del *.* /S
The last command deletes all files in the Windows Temp folder.
4. If the infected file is in the Internet Explorer temporary folder:
a. Open a command prompt and go to the Internet Explorer Temp folder
(located in C:\Documents and Settings\\Local
Settings\Temporary Internet Files for Windows XP or Windows Server 2003
computers by default).
b. Type the following to delete the files:
cd tempor~1
attrib -h
del *.* /S
The last command deletes all files in the Internet Explorer temporary folder.
c. Check if the files were removed.
For computers running other operating systems (or those without NTFS):
1. Restart the computer in MS-DOS mode.
2. If the infected file is in the Windows Temp folder:
a. At the command prompt, go to the Windows Temp folder. The default
Windows Temp folder in Windows XP or Windows Server 2003 is
C:\Windows\Temp.
b. Open the command prompt, and type the following to delete the files:
cd temp
attrib –h