OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

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Using Plug-in Manager Plug-in Programs Plug-in programs are not part of the OfficeScan program. These programs have their own licenses and are managed mainly from their own management consoles, which are accessible from within the OfficeScan web console. Examples of plug-in programs are Intrusion Defense Firewall, Trend Micro Security (for Mac), and Trend Micro Mobile Security. This document provides a general overview of plug-in program installation and management and discusses plug-in program data available in widgets. Refer to the documentation for the specific plug-in program for details on configuring and managing the program. Client-side Agents and Client Plug-in Manager Some plug-in programs (such as Intrusion Defense Firewall) have a client-side agent that installs on Windows operating systems. The client-side agents can be managed through Client Plug-in Manager running under the process name CNTAoSMgr.exe. CNTAoSMgr.exe is installed with and has the same system requirements as the OfficeScan client. The only additional requirement for CNTAoSMgr.exe is Microsoft XML Parser (MSXML) version 3.0 or later. Note: Other client-side agents are not installed on Windows operating systems and are therefore not managed from Client Plug-in Manager. The Trend Micro Security (for Mac) client and Mobile Device Agent for Trend Micro Mobile Security are examples of these agents. Widgets Use widgets to view at-a-glance data for the individual plug-in solutions that you have deployed. Widgets are available on the OfficeScan server’s Summary dashboard. A special widget, called OfficeScan and Plug-ins Mashup, combines data from OfficeScan clients and plug-in solutions and then presents the data in a client tree. This Administrator’s Guide provides an overview of widgets and the solutions that support widgets. 14-3
Trend Micro OfficeScan 10.6 Administrator’s Guide New in this Release 14-4 Plug-In Manager 2.0 installs with the OfficeScan 10.6 server. This Plug-In Manager version delivers widgets. Widgets provide a quick visual reference for the OfficeScan features and plug-in solutions that you deem most vital to your business. Widgets are available in the OfficeScan server’s Summary dashboard, which replaces the Summary screen in previous OfficeScan versions. Plug-in Manager Installation In previous Plug-in Manager versions, the Plug-in Manager installation package is downloaded from the Trend Micro ActiveUpdate server and then installed on the computer that hosts the OfficeScan server. In this version, the installation package is included in the OfficeScan server installation package. Users who are new to OfficeScan will have both the OfficeScan server and Plug-in Manager installed after running the installation package and completing the installation. Users who are upgrading to this OfficeScan version and have used Plug-in Manager previously will need to stop the Plug-in Manager service before running the installation package.
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Trend Micro Incorporated reserves t
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Contents Section 1: Introduction an
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Contents Client IP Addresses ......
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Contents Component Update Summary .
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Contents File Attributes ..........
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Contents Web Console Settings .....
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Contents Rule Composition .........
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Contents Client Connection Logs ...
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List of Tables List of Tables Table
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List of Tables Table 6-2. Considera
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List of Tables Table 9-7. Predefine
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List of Tables Table 15-3. Default
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Section 1 Introduction and Getting
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Preface Preface Welcome to the Tren
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Audience Preface OfficeScan documen
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Terminology Preface The following t
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TABLE P-3. OfficeScan Terminology (
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Introducing OfficeScan Chapter 1 Th
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Introducing OfficeScan Plug-in Mana
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Introducing OfficeScan Damage Clean
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Introducing OfficeScan • Repairs
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The OfficeScan Server Introducing O
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Standalone Smart Protection Server
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Getting Started with OfficeScan Cha
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Getting Started with OfficeScan On
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The Summary Dashboard Getting Start
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Working with Tabs and Widgets Manag
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TABLE 2-2. Tab and Widget Tasks (Co
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Available Widgets The following wid
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Getting Started with OfficeScan To
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Getting Started with OfficeScan Cli
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Getting Started with OfficeScan •
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Getting Started with OfficeScan Off
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Getting Started with OfficeScan Dig
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To view data, select a time period
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Getting Started with OfficeScan Fil
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To integrate Active Directory with
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The OfficeScan Client Tree Getting
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Getting Started with OfficeScan •
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Table 2-6 lists the tasks you can p
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TABLE 2-6. Client Management Tasks
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Getting Started with OfficeScan Upd
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Perform the following tasks: 1. Vie
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Manual Client Grouping Getting Star
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Getting Started with OfficeScan 5.
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4. To delete a client, click Remove
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Section 2 Protecting Networked Comp
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Chapter 3 Using Trend Micro Smart P
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Using Trend Micro Smart Protection
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Smart Feedback Using Trend Micro Sm
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Setting Up Smart Protection Service
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To configure custom lists of smart
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Using Smart Protection Services Usi
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Installing the OfficeScan Client Ch
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Client Features Installing the Offi
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TABLE 4-1. Client Features (Continu
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Installing the OfficeScan Client In
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Installing the OfficeScan Client To
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TABLE 4-3. Installation Methods (Co
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Installing the OfficeScan Client To
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Installing with Login Script Setup
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Installing the OfficeScan Client 4.
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Installing the OfficeScan Client
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To distribute the package to target
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Installing the OfficeScan Client d.
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Using Vulnerability Scanner Install
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Domain Structure TABLE 4-8. Domain
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3. Type the IP address range of the
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To run a DHCP scan: Installing the
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Installing the OfficeScan Client c.
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ServerProtect for Linux Installing
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Installing the OfficeScan Client Pe
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Installing the OfficeScan Client Cl
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Post-installation After completing
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To perform a test scan: Installing
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Running the Client Uninstallation P
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Installing the OfficeScan Client Ke
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Keeping Protection Up-to-Date Chapt
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Antivirus Components Keeping Protec
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Keeping Protection Up-to-Date Virus
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Behavior Monitoring Components Beha
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Keeping Protection Up-to-Date This
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TABLE 5-2. Server-Client Update Opt
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OfficeScan Server Updates Keeping P
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OfficeScan Server Update Sources Ke
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OfficeScan Server Component Duplica
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Keeping Protection Up-to-Date 3. Th
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Keeping Protection Up-to-Date 4. De
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OfficeScan Server Update Logs Keepi
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OfficeScan Client Update Sources Ke
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Client Update Process Keeping Prote
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Keeping Protection Up-to-Date 5. Pe
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Keeping Protection Up-to-Date TABLE
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Keeping Protection Up-to-Date Event
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Keeping Protection Up-to-Date 2. Se
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Scheduled Client Updates with NAT K
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Keeping Protection Up-to-Date 2. To
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Keeping Protection Up-to-Date Perfo
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Proxy for OfficeScan Client Compone
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OfficeScan Client Update Logs Keepi
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Touch Tool for OfficeScan Client Ho
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To assign a client as an Update Age
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Standard Update Source for Update A
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Keeping Protection Up-to-Date The u
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Update Methods for Update Agents Ke
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Keeping Protection Up-to-Date Compo
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Scanning for Security Risks Chapter
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Scanning for Security Risks Virus A
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Scanning for Security Risks Dialer
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Guarding Against Spyware/Grayware S
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Scanning behavior The conventional
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Client tree settings Scanning for S
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Client tree settings Scanning for S
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TABLE 6-4. Scan Types (Continued) S
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5. Click the Action tab and then co
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4. Configure the following: TABLE 6
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Scanning for Security Risks 6. Clic
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Scanning for Security Risks Scan Se
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Scanning for Security Risks If you
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Scanning for Security Risks Scan Ex
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Scanning for Security Risks • Add
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TABLE 6-15. Virus/Malware Scan Acti
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TABLE 6-16. Trend Micro Recommended
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Scanning for Security Risks Refer t
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Scanning for Security Risks Damage
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To decrypt and restore files: Scann
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Scanning for Security Risks For exa
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Scanning for Security Risks 5. Appl
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Scan Privileges and Other Settings
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Scanning for Security Risks 3. Conf
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Scanning for Security Risks 7. If y
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Mail Scan Privileges and Other Sett
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TABLE 6-21. Mail Scan Programs (Con
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Scanning for Security Risks Clients
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Scanning for Security Risks 5. Conf
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To configure global scan settings:
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Scanning for Security Risks Add Man
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Scanning for Security Risks For exa
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Scanning for Security Risks Enable
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Scanning for Security Risks Resume
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Scanning for Security Risks 2. In t
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Scanning for Security Risks TABLE 6
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To configure virus/malware notifica
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Security Risk Logs Scanning for Sec
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Access denied Scanning for Security
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Unable to delete the file Scanning
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Scanning for Security Risks If the
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Spyware/Grayware Scan Results The f
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Scan Logs Scanning for Security Ris
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To configure the security risk outb
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Scanning for Security Risks 4. In t
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Scanning for Security Risks 7. Clic
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Scanning for Security Risks 5. Sele
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Disabling Outbreak Prevention Scann
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Using Behavior Monitoring Chapter 7
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Monitored system events include: TA
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Using Behavior Monitoring When Even
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Using Behavior Monitoring 5. Config
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To enable Certified Safe Software S
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To modify the content of the notifi
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Using Device Control Chapter 8 This
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TABLE 8-1. Device Types (Continued)
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TABLE 8-2. Device Control Permissio
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TABLE 8-3. Program Lists (Continued
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Wildcards are used correctly in the
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Using Device Control 7. Configure s
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Using Device Control 8. For each no
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Using Device Control To add program
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Device Control Logs Using Device Co
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Chapter 9 Managing Data Protection
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To install Data Protection: Managin
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Managing Data Protection and Using
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To deploy the Data Protection modul
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About Digital Asset Control Managin
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TABLE 9-2. Predefined Expressions (
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TABLE 9-3. Criteria for Expressions
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TABLE 9-4. Supported File Types (Co
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To add a file attribute list using
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Keywords Managing Data Protection a
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TABLE 9-5. Predefined Keyword Lists
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TABLE 9-6. Criteria for a Keyword L
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9. To export keywords: Managing Dat
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To export keyword lists: Managing D
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TABLE 9-7. Predefined Templates (Co
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See the examples in the following t
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To add a template using the "copy"
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Digital Asset Control Channels Mana
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TABLE 9-9. Digital Asset Control Ac
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Action Settings Managing Data Prote
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TABLE 9-12. Processes by Channel (C
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Protecting Computers from Web-based
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Web Reputation Policies Protecting
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10. Configure the approved and bloc
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Using the OfficeScan Firewall Chapt
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Using the OfficeScan Firewall Certi
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Using the OfficeScan Firewall • F
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Firewall Policies and Profiles Usin
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TABLE 11-1. Default Firewall Polici
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Using the OfficeScan Firewall • I
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Using the OfficeScan Firewall Clien
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Using the OfficeScan Firewall Choos
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Using the OfficeScan Firewall Profi
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Using the OfficeScan Firewall Refer
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To edit a profile: PATH: NETWORKED
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Using the OfficeScan Firewall Displ
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Using the OfficeScan Firewall Send
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Firewall Logs Using the OfficeScan
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Using the OfficeScan Firewall To co
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Using the OfficeScan Firewall 5. Te
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Section 3 Managing the OfficeScan S
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Chapter 12 Managing the OfficeScan
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User Roles Managing the OfficeScan
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TABLE 12-2. Menu Items for Servers/
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TABLE 12-2. Menu Items for Servers/
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Client Management Menu Items The fo
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Managing the OfficeScan Server Buil
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Target OfficeScan server and all cl
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Managing the OfficeScan Server 7. C
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To import or export custom roles: P
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To modify a custom account: PATH: A
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To change a custom or Active Direct
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Managing the OfficeScan Server Supp
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Managing the OfficeScan Server 7. I
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Managing the OfficeScan Server 4. T
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Managing the OfficeScan Server 2. C
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Managing the OfficeScan Server Offi
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Managing the OfficeScan Server 3. S
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Managing the OfficeScan Server 2. V
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Managing the OfficeScan Server 3. T
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Web Console Password Managing the O
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Server Tuner Managing the OfficeSca
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Managing the OfficeScan Server 5. U
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Managing OfficeScan Clients Chapter
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Managing OfficeScan Clients Locatio
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To use Gateway Settings Importer: M
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TABLE 13-2. OfficeScan Client Servi
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Managing OfficeScan Clients 2. For
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10. If the performance drops again,
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Managing OfficeScan Clients Protect
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Managing OfficeScan Clients • TMB
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Managing OfficeScan Clients 5. If y
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Managing OfficeScan Clients 5. If y
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TABLE 13-3. Client Mover Parameters
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Client Icons Managing OfficeScan Cl
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TABLE 13-4. Client Status as Indica
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Smart Scan Icons Any of the followi
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Conventional Scan Icons Any of the
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TABLE 13-6. Conventional Scan Icons
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Page 604 and 605: Managing OfficeScan Clients Service
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Page 618 and 619: Managing OfficeScan Clients 4. Unde
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Page 662 and 663: The Client Validation Sequence Usin
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Using Policy Server for Cisco NAC 4
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k. Select the certificate from the
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Policy Server for Cisco NAC Configu
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Summary Information for a Policy Se
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Policies Using Policy Server for Ci
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Configuring OfficeScan with Third-p
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OfficeScan Integration Configuring
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Configuring OfficeScan with Third-p
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To grant users the privilege to vie
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Getting Help Chapter 17 This chapte
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Trend Micro Performance Tuning Tool
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To enable debug logging for server
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Role-based Administration Logs Gett
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Client Packager Logs To enable logg
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ServerProtect Normal Server Migrati
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Virus Scan Engine Logs To enable de
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Virtual Desktop Support Logs • Fi
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Fresh Installation Logs File name:
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Outbreak Prevention Logs File name:
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Web Reputation and POP3 Mail Scan L
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Transport Driver Interface (TDI) Lo
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Getting Help Speeding Up Your Suppo
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Sending Suspicious Files to Trend M
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Section 5 Appendices, Glossary, and
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IPv6 Support in OfficeScan Appendix
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IPv6 Support in OfficeScan OfficeSc
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TABLE A-2. Pure IPv6 Client Limitat
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IPv6 Support in OfficeScan 5. Some
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Appendix B Windows Server Core 2008
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To install the client using Login S
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Windows Server Core 2008 Support Th
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TABLE B-1. Windows Server Core Comm
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Glossary ActiveUpdate Appendix C Ac
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ESMTP Glossary Enhanced Simple Mail
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Glossary The Internet Protocol is n
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NAT Glossary Network Address Transl
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Security Patch A security patch foc
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Telnet Telnet is a standard method
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Glossary To determine the trusted p
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3. Open the command prompt, and typ
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Glossary del *.* /S The last comman
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Index A Access Control Server (ACS)
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CPU usage 6-28 custom client groups
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firewall logs 11-24, 11-27 scan log
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privileges firewall privileges 11-2
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spyware/grayware scan actions 6-45
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