OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

Trend Micro OfficeScan 10.6 Administrator’s Guide
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Unable to send the quarantined file to the designated quarantine folder
Although OfficeScan successfully quarantined a file in the \Suspect folder of the client
computer, it cannot send the file to the designated quarantine directory.
Solution
Determine which scan type (Manual Scan, Real-time Scan, Scheduled Scan, or Scan
Now) detected the virus/malware and then check the quarantine directory specified in
Networked Computers > Client Management > Settings > {Scan Type} > Action
tab.
If the quarantine directory is on the OfficeScan server computer or is on another
OfficeScan server computer:
1. Check if the client can connect to the server.
2. If you use URL as the quarantine directory format:
a. Ensure that the computer name you specify after "http://" is correct.
b. Check the size of the infected file. If it exceeds the maximum file size specified
in Administration > Quarantine Manager, adjust the setting to
accommodate the file. You may also perform other actions such as deleting the
file.
c. Check the size of the quarantine directory folder and determine whether it has
exceeded the folder capacity specified in Administration > Quarantine
Manager. Adjust the folder capacity or manually delete files in the quarantine
directory.
3. If you use UNC path, ensure that the quarantine directory folder is shared to the
group "Everyone" and that you assign read and write permission to this group. Also
check if the quarantine directory folder exists and if the UNC path is correct.