OfficeScan 10.6 Administrator's Guide - Trend Micro™ Online Help

Trend Micro OfficeScan 10.6 Administrator’s Guide
OfficeScan Client Logs
17-16
Use client logs (such as debug logs) to troubleshoot client issues.
WARNING! Debug logs may affect client performance and consume a large amount of
disk space. Enable debug logging only when necessary and promptly disable
it if you no longer need debug data. Remove the log file if the file size
becomes huge.
Client Debug Logs using LogServer.exe
To enable debug logging for the OfficeScan client:
1. Create a file named ofcdebug.ini with the following content:
[Debug]
Debuglog=C:\ofcdebug.log
debuglevel=9
debugLevel_new=D
debugSplitSize=10485760
debugSplitPeriod=12
debugRemoveAfterSplit=1
2. Send ofcdebug.ini to client users, instructing them to save the file to C:\.
LogServer.exe automatically runs each time the client computer starts. Instruct
users NOT to close the LogServer.exe command window that opens when the
computer starts as this prompts OfficeScan to stop debug logging. If users close the
command window, they can start debug logging again by running LogServer.exe
located in .
3. For each client computer, check ofcdebug.log in C:\.
To disable debug logging for the OfficeScan client:
Delete ofcdebug.ini.