Digital Mailing System DM400,TM DM500TM and DM550TM

How to
Troubleshoot
Your Mailing
System
Envelope Sealing Problems
DM400, DM500, DM550 Operating Guide
This chapter contains a list of problems you may encounter while using
your mailing system.
Review the problems and if you are unable to find a solution, call for service.
Refer to the Pitney Bowes Contact Information List for the phone
number in Canada.
In the US only, you can also visit the Pitney Bowes web site and click on
My Account to place a request for service. Refer to the Pitney Bowes
Contact Information List for the web site address.
Description Possible Causes Solution
Envelope(s) not sealing
or not sealing properly
No E-Z Seal® Sealing Solution in
the bottle, or bottle is placed incorrectly.
Remove the E-Z Seal® solution bottle and
refill or reposition the bottle.
Refer to the E-Z Seal® Maintenance section
in Chapter 9 of this guide.
Moistener brush is dirty or worn. Replace or clean the moistener brush. Refer
to the Cleaning or Replacing the Moistener
Brush section in Chapter 9 of this guide.
Envelopes are not positioned on
the feed deck correctly, or side
guide is out too far.
Envelope flap dimensions are not
within the acceptable range.
Place envelopes with the flap down on the
feed deck against the rear wall as shown
here. Push the side guide close to the
envelope or stack of envelopes but not to
the point where it is touching the envelopes.
Leave about 1/16” clearance (the thickness
of a dime).
Side guide
Use envelopes with flap depths between 1"
and 3" (25.4 mm and 76.2 mm).
Flap Depth
SV61964 Rev. A 10-3