Digital Mailing System DM400,TM DM500TM and DM550TM
Digital Mailing System DM400,TM DM500TM and DM550TM
Digital Mailing System DM400,TM DM500TM and DM550TM
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Problems Adding Postage to Your Postage Meter<br />
<strong>DM400</strong>, DM500, DM550 Operating Guide<br />
Description Possible Causes Solution<br />
Refill operation fails<br />
when IntelliLink Control<br />
Centre is on or off the<br />
mailing system<br />
Display Problems<br />
Display is blank after<br />
moving the IntelliLink<br />
Control Centre<br />
Unable to access display,<br />
or keyboard does<br />
not respond<br />
Difficult to read the<br />
display<br />
Phone line is not connected to an<br />
analog line or is loose.<br />
Reconnect the phone line to the back of the<br />
IntelliLink Control Centre.<br />
Phone cord is damaged. Check phone cord for damage (cuts or<br />
crimps) <strong>and</strong> replace if necessary.<br />
Problem with the phone line. Test the main phone outlet <strong>and</strong> repair if<br />
necessary.<br />
You are using the wrong Postage<br />
By Phone telephone number.<br />
Refill amount exceeds the funds in<br />
your account.<br />
Internal problem with the IntelliLink<br />
Control Centre.<br />
There is no power to the IntelliLink<br />
Control Centre.<br />
Enter the correct number for Postage By<br />
Phone: Refer to the Pitney Bowes Contact<br />
Information List for the phone number.<br />
To change the phone number, refer to the<br />
Phone Set Up: PB Phone # section in<br />
Chapter 5 of this guide.<br />
Check your account balance. Refer to the<br />
section Checking Your Postage By Phone<br />
Account Balance section in Chapter 6 of this<br />
guide.<br />
Call for service in Canada. Refer to the Pitney<br />
Bowes Contact Information List for the<br />
phone number.<br />
1. Make sure the AC adapter is plugged<br />
into the back of the IntelliLink Control<br />
Centre.<br />
2. Test the outlet to make sure it has power.<br />
3. If the problem persists, call service.<br />
Refer to the Pitney Bowes Contact Information<br />
List for the phone number.<br />
This may be a system error. Call service in Canada. Refer to the<br />
Pitney Bowes Contact Information List for<br />
the phone number.<br />
You need to adjust the display<br />
contrast.<br />
Adjust the display contrast; refer to the Set<br />
Display Contrast section in Chapter 5 in this<br />
guide.<br />
If the problem persists, call service in<br />
Canada. Refer to the Pitney Bowes Contact<br />
Information List for the phone number.<br />
SV61964 Rev. A 10-9
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