Digital Mailing System DM400,TM DM500TM and DM550TM

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Tape Feeding Problems DM400, DM500, DM550 Operating Guide Description Possible Causes Solution Tape stalling in the feeder Printing Problems Adhesive is left on the leading edge of the new tap roll, or the leading edge of the tape is rolled or folded under the tape roller. No postage is printing The Postage Mode is set to Seal Only. Postal Inspection is required. Your mailing system performs an automatic postal inspection every time you do a refill. If you have not done a refill in the last 120 days, you will not be able to print postage. Your postal rate or special service requires a Code or Zone. 1. Lift the feed cover. 2. Select Unload Tape from the screen. 3. The system backs the tape out of the tape slot. If the system fails to back the tape out of the slot, gently pull the tape out of the slot. 4. Cut off the portion of the tape that is rolled over or crimped. Make sure the leading edge of the tape is completely covered with the protective backing and that you have a clean, straight cut. 5. Put the tape back in so that it feeds from the bottom of the roll to the right. The protective backing on the tape should be facing down. Pull about 12 inches of tape from the end of the roll up toward the cover and then loop it down into the slot. Feed the tape back into the tape slot (feed tape from the bottom of the roll). 6. From the “Out of Tape” screen, select the Press Tape to feed tape screen key to feed the tape through the machine. The machine automatically cuts off the excess tape. 7. Close the feed cover. 8. If this problem continues, call service. Refer to the Pitney Bowes Contact Information List for the phone number. From the IntelliLink Control Centre, press the Mode key and select the appropriate postage mode option displayed on the screen. Refer to the Selecting the Postage Mode section in Chapter 4 in this guide.. Add postage. If you do not need to add postage at this time, perform a refill for $0.00. This satisfies the inspection requirement. Refer to the Adding Postage section in Chapter 6 in this guide. . Enter the Code or Zone. Refer to the Entering Codes and Zones section in Chapter 4 in this guide. SV61964 Rev. A 10-7
10 • Troubleshooting Printing Problems Description Possible Causes Solution Digital Indicia imprint is out of alignment Digital Indicia imprint is streaked or incomplete; poor print quality: 10-8 Envelope is skewing on the feed deck. The printer nozzle requires maintenance. You need to change the printhead and wiper blade assembly. Adjust the thickness adjustment knob to correspond to the envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting Thick Mail Setting Normal Mail Setting Clean the printer nozzle and run a test print as described in the Cleaning the Printer Nozzle section in Chapter 9 in this guide. Clean the printer nozzle and run a test print as described in Cleaning the Printer Nozzle section in Chapter 9 in this guide. If you have already cleaned the printer nozzle and this fails to correct the problem, you need to change the printhead and wiper blade assembly. Refer to the Changing the Printhead and Changing the Wiper Blade Assembly sections in Chapter 9 in this guide. If this fails to correct the problem, call and check with service in Canada. Refer to the Pitney Bowes Contact Information List for the phone number. SV61964 Rev. A
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Digital Mailing System DM400, TM DM
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DM400/DM500/DM550 Mailing System Op
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1 Read This First Chapter Contents
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What’s in This Guide DM400, DM500
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What You Need to Know DM400, DM500,
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Safety Requirements continued DM400
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2 Meet the DM400, DM500, DM550 Chap
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Introducing the Mailing System Feat
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Accounting and Reports Advertisemen
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Integrated Platform Scale (Optional
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Mailing System Exterior continued D
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External Modem Connections continue
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The Mailing System Interior continu
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The IntelliLink Control Centre cont
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Specifications DM400, DM500, DM550
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Specifications continued Section II
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Specifications continued 10 in. (27
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3 Mail in a Minute Chapter Contents
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Mail In A Minute Prepare Your Mail
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Print Postage Tapes Print postage t
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4 Running Mail Chapter Contents Nav
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Applying Postage and Running Mail D
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1 Preparing Your Mail continued DM4
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Mode Selection: Differential Weighi
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Mode Selection: Attached Scale - Au
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Selecting a Class, or Special Servi
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DM400, DM500, DM550 Operating Guide
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5 6 Selecting an Account to Print P
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8 Adding Postage or Correcting Post
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9 Advancing the Date DM400, DM500,
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DM400, DM500, DM550 Operating Guide
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5 • Mailing System Setup Navigati
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5 • Mailing System Setup 1 Settin
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5 • Mailing System Setup 3 5-6 Se
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5 • Mailing System Setup 4 Settin
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5 • Mailing System Setup 6 the Sc
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5 • Mailing System Setup Scale/Ra
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5 • Mailing System Setup 7 5-14 S
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5 • Mailing System Setup Phone Se
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5 • Mailing System Setup 9 5-18 C
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5 • Mailing System Setup Timeouts
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5 • Mailing System Setup 11 5-22
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5 • Mailing System Setup How to D
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5 • Mailing System Setup 13 5-26
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6 • Adding Postage Postage By Pho
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6 • Adding Postage 1 6-4 Connecti
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6 • Adding Postage 2 6-6 Connecti
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6 • Adding Postage 4 6-8 Adding P
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6 • Adding Postage 6-10 Payment O
Page 101 and 102: 7 • Accounting Setup Navigating H
Page 103 and 104: 7 • Accounting Setup Account Stru
Page 105 and 106: 7 • Accounting Setup Using the Ac
Page 107 and 108: 7 • Accounting Setup 2 7-8 Creati
Page 109 and 110: 7 • Accounting Setup 4 Setting an
Page 111 and 112: 7 • Accounting Setup 8 Resetting
Page 113 and 114: 7 • Accounting Setup 11 12 7-14 S
Page 115 and 116: 8 • Reports Reports Printing a Re
Page 117 and 118: 8 • Reports Multi-Account Summary
Page 119 and 120: 8 • Reports Last 5 Refills Report
Page 121 and 122: 8 • Reports Account List Report 8
Page 123 and 124: 8 • Reports 8-10 SV61964 Rev. A
Page 125 and 126: 9 • Maintaining and Updating Item
Page 127 and 128: 9 • Maintaining and Updating Tape
Page 129 and 130: 9 • Maintaining and Updating E-Z
Page 131 and 132: 9 • Maintaining and Updating Clea
Page 139 and 140: 9 • Maintaining and Updating Repl
Page 141 and 142: 9 • Maintaining and Updating Chan
Page 143 and 144: 9 • Maintaining and Updating Perf
Page 145 and 146: 9 • Maintaining and Updating 9-22
Page 147 and 148: 10 • Troubleshooting 10-2 SV61964
Page 149 and 150: 10 • Troubleshooting Envelope Fee
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Page 155 and 156: 10 • Troubleshooting Weighing Pro
Page 157 and 158: 10 • Troubleshooting 10-12 SV6196
Page 159 and 160: 11 • Supplies and Options 11-2 SV
Page 161 and 162: 11 • Supplies and Options Accesso
Page 163 and 164: A • Glossary A-2 SV61964 Rev. A
Page 165 and 166: A • Glossary Communications Port
Page 167 and 168: A • Glossary Printer Nozzle The m
Page 169 and 170: Index i-2 SV61964 Rev. A
Page 171 and 172: Index Display adjust the contrast 5
Page 173 and 174: Index Postage modes 4-6 seal only 4
Page 175 and 176: Index i-8 SV61964 Rev. A
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Digital Mailing System DM400,TM DM500TM and DM550TM

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