Digital Mailing System DM400,TM DM500TM and DM550TM

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How to Troubleshoot Your Mailing System Envelope Sealing Problems DM400, DM500, DM550 Operating Guide This chapter contains a list of problems you may encounter while using your mailing system. Review the problems and if you are unable to find a solution, call for service. Refer to the Pitney Bowes Contact Information List for the phone number in Canada. In the US only, you can also visit the Pitney Bowes web site and click on My Account to place a request for service. Refer to the Pitney Bowes Contact Information List for the web site address. Description Possible Causes Solution Envelope(s) not sealing or not sealing properly No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly. Remove the E-Z Seal® solution bottle and refill or reposition the bottle. Refer to the E-Z Seal® Maintenance section in Chapter 9 of this guide. Moistener brush is dirty or worn. Replace or clean the moistener brush. Refer to the Cleaning or Replacing the Moistener Brush section in Chapter 9 of this guide. Envelopes are not positioned on the feed deck correctly, or side guide is out too far. Envelope flap dimensions are not within the acceptable range. Place envelopes with the flap down on the feed deck against the rear wall as shown here. Push the side guide close to the envelope or stack of envelopes but not to the point where it is touching the envelopes. Leave about 1/16” clearance (the thickness of a dime). Side guide Use envelopes with flap depths between 1" and 3" (25.4 mm and 76.2 mm). Flap Depth SV61964 Rev. A 10-3
10 • Troubleshooting Envelope Feeding Problems Description Possible Causes Solution More than one envelope is feeding 10-4 Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck. Feeder adjustment setting is incorrect. Remove some of the envelope and test with a smaller stack. Slant the envelopes slightly to the left (shingled). Shingled Adjust the thickness adjustment knob to correspond to the envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Thick Mail Setting Normal Mail Setting SV61964 Rev. A
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Digital Mailing System DM400, TM DM
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DM400/DM500/DM550 Mailing System Op
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1 Read This First Chapter Contents
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What’s in This Guide DM400, DM500
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What You Need to Know DM400, DM500,
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Safety Requirements continued DM400
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2 Meet the DM400, DM500, DM550 Chap
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Introducing the Mailing System Feat
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Accounting and Reports Advertisemen
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Integrated Platform Scale (Optional
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Mailing System Exterior continued D
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External Modem Connections continue
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The Mailing System Interior continu
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The IntelliLink Control Centre cont
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Specifications DM400, DM500, DM550
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Specifications continued Section II
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Specifications continued 10 in. (27
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3 Mail in a Minute Chapter Contents
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Mail In A Minute Prepare Your Mail
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Print Postage Tapes Print postage t
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4 Running Mail Chapter Contents Nav
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Applying Postage and Running Mail D
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1 Preparing Your Mail continued DM4
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Mode Selection: Differential Weighi
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Mode Selection: Attached Scale - Au
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Selecting a Class, or Special Servi
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DM400, DM500, DM550 Operating Guide
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5 6 Selecting an Account to Print P
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8 Adding Postage or Correcting Post
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9 Advancing the Date DM400, DM500,
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DM400, DM500, DM550 Operating Guide
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5 • Mailing System Setup Navigati
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5 • Mailing System Setup 1 Settin
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5 • Mailing System Setup 3 5-6 Se
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5 • Mailing System Setup 4 Settin
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5 • Mailing System Setup 6 the Sc
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5 • Mailing System Setup Scale/Ra
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5 • Mailing System Setup 7 5-14 S
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5 • Mailing System Setup Phone Se
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5 • Mailing System Setup 9 5-18 C
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5 • Mailing System Setup Timeouts
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5 • Mailing System Setup 11 5-22
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5 • Mailing System Setup How to D
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5 • Mailing System Setup 13 5-26
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6 • Adding Postage Postage By Pho
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6 • Adding Postage 1 6-4 Connecti
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6 • Adding Postage 2 6-6 Connecti
Page 97 and 98: 6 • Adding Postage 4 6-8 Adding P
Page 99 and 100: 6 • Adding Postage 6-10 Payment O
Page 101 and 102: 7 • Accounting Setup Navigating H
Page 103 and 104: 7 • Accounting Setup Account Stru
Page 105 and 106: 7 • Accounting Setup Using the Ac
Page 107 and 108: 7 • Accounting Setup 2 7-8 Creati
Page 109 and 110: 7 • Accounting Setup 4 Setting an
Page 111 and 112: 7 • Accounting Setup 8 Resetting
Page 113 and 114: 7 • Accounting Setup 11 12 7-14 S
Page 115 and 116: 8 • Reports Reports Printing a Re
Page 117 and 118: 8 • Reports Multi-Account Summary
Page 119 and 120: 8 • Reports Last 5 Refills Report
Page 121 and 122: 8 • Reports Account List Report 8
Page 123 and 124: 8 • Reports 8-10 SV61964 Rev. A
Page 125 and 126: 9 • Maintaining and Updating Item
Page 127 and 128: 9 • Maintaining and Updating Tape
Page 129 and 130: 9 • Maintaining and Updating E-Z
Page 131 and 132: 9 • Maintaining and Updating Clea
Page 139 and 140: 9 • Maintaining and Updating Repl
Page 141 and 142: 9 • Maintaining and Updating Chan
Page 143 and 144: 9 • Maintaining and Updating Perf
Page 145 and 146: 9 • Maintaining and Updating 9-22
Page 147: 10 • Troubleshooting 10-2 SV61964
Page 151 and 152: 10 • Troubleshooting Envelope Fee
Page 153 and 154: 10 • Troubleshooting Printing Pro
Page 155 and 156: 10 • Troubleshooting Weighing Pro
Page 157 and 158: 10 • Troubleshooting 10-12 SV6196
Page 159 and 160: 11 • Supplies and Options 11-2 SV
Page 161 and 162: 11 • Supplies and Options Accesso
Page 163 and 164: A • Glossary A-2 SV61964 Rev. A
Page 165 and 166: A • Glossary Communications Port
Page 167 and 168: A • Glossary Printer Nozzle The m
Page 169 and 170: Index i-2 SV61964 Rev. A
Page 171 and 172: Index Display adjust the contrast 5
Page 173 and 174: Index Postage modes 4-6 seal only 4
Page 175 and 176: Index i-8 SV61964 Rev. A
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Digital Mailing System DM400,TM DM500TM and DM550TM

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