Digital Mailing System DM400,TM DM500TM and DM550TM

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Problems Adding Postage to Your Postage Meter DM400, DM500, DM550 Operating Guide Description Possible Causes Solution Refill operation fails when IntelliLink Control Centre is on or off the mailing system Display Problems Display is blank after moving the IntelliLink Control Centre Unable to access display, or keyboard does not respond Difficult to read the display Phone line is not connected to an analog line or is loose. Reconnect the phone line to the back of the IntelliLink Control Centre. Phone cord is damaged. Check phone cord for damage (cuts or crimps) and replace if necessary. Problem with the phone line. Test the main phone outlet and repair if necessary. You are using the wrong Postage By Phone telephone number. Refill amount exceeds the funds in your account. Internal problem with the IntelliLink Control Centre. There is no power to the IntelliLink Control Centre. Enter the correct number for Postage By Phone: Refer to the Pitney Bowes Contact Information List for the phone number. To change the phone number, refer to the Phone Set Up: PB Phone # section in Chapter 5 of this guide. Check your account balance. Refer to the section Checking Your Postage By Phone Account Balance section in Chapter 6 of this guide. Call for service in Canada. Refer to the Pitney Bowes Contact Information List for the phone number. 1. Make sure the AC adapter is plugged into the back of the IntelliLink Control Centre. 2. Test the outlet to make sure it has power. 3. If the problem persists, call service. Refer to the Pitney Bowes Contact Information List for the phone number. This may be a system error. Call service in Canada. Refer to the Pitney Bowes Contact Information List for the phone number. You need to adjust the display contrast. Adjust the display contrast; refer to the Set Display Contrast section in Chapter 5 in this guide. If the problem persists, call service in Canada. Refer to the Pitney Bowes Contact Information List for the phone number. SV61964 Rev. A 10-9
10 • Troubleshooting Weighing Problems Description Possible Causes Solution Scale does not return to zero or postage weights are erractic 10-10 For MP Series External Weighing Platform scales: The scale top cover may not be seated properly on the scale. 1. Remove the top cover and make sure that the 4 plastic grommets in the scale are seated correctly. The 4 plastic posts of the top cover fit into these grommets. 2. If a grommet, or any part of a grommet, is pushed below the surface of the metal on the scale, reseat it until it appears as shown here: Grommet pushed below surface Properly seated grommet 3. Check to make sure the bubble is centred in the circle as shown. If not, and you have a flatblade screwdriver, centre the bubble by adjusting the legs. Otherwise go to step 4. Centre the bubble SV61964 Rev. A
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Digital Mailing System DM400, TM DM
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DM400/DM500/DM550 Mailing System Op
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1 Read This First Chapter Contents
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What’s in This Guide DM400, DM500
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What You Need to Know DM400, DM500,
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Safety Requirements continued DM400
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2 Meet the DM400, DM500, DM550 Chap
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Introducing the Mailing System Feat
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Accounting and Reports Advertisemen
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Integrated Platform Scale (Optional
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Mailing System Exterior continued D
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External Modem Connections continue
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The Mailing System Interior continu
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The IntelliLink Control Centre cont
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Specifications DM400, DM500, DM550
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Specifications continued Section II
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Specifications continued 10 in. (27
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3 Mail in a Minute Chapter Contents
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Mail In A Minute Prepare Your Mail
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Print Postage Tapes Print postage t
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4 Running Mail Chapter Contents Nav
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Applying Postage and Running Mail D
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1 Preparing Your Mail continued DM4
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Mode Selection: Differential Weighi
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Mode Selection: Attached Scale - Au
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Selecting a Class, or Special Servi
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DM400, DM500, DM550 Operating Guide
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5 6 Selecting an Account to Print P
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8 Adding Postage or Correcting Post
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9 Advancing the Date DM400, DM500,
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DM400, DM500, DM550 Operating Guide
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5 • Mailing System Setup Navigati
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5 • Mailing System Setup 1 Settin
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5 • Mailing System Setup 3 5-6 Se
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5 • Mailing System Setup 4 Settin
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5 • Mailing System Setup 6 the Sc
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5 • Mailing System Setup Scale/Ra
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5 • Mailing System Setup 7 5-14 S
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5 • Mailing System Setup Phone Se
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5 • Mailing System Setup 9 5-18 C
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5 • Mailing System Setup Timeouts
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5 • Mailing System Setup 11 5-22
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5 • Mailing System Setup How to D
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5 • Mailing System Setup 13 5-26
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6 • Adding Postage Postage By Pho
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6 • Adding Postage 1 6-4 Connecti
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6 • Adding Postage 2 6-6 Connecti
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6 • Adding Postage 4 6-8 Adding P
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6 • Adding Postage 6-10 Payment O
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7 • Accounting Setup Navigating H
Page 103 and 104: 7 • Accounting Setup Account Stru
Page 105 and 106: 7 • Accounting Setup Using the Ac
Page 107 and 108: 7 • Accounting Setup 2 7-8 Creati
Page 109 and 110: 7 • Accounting Setup 4 Setting an
Page 111 and 112: 7 • Accounting Setup 8 Resetting
Page 113 and 114: 7 • Accounting Setup 11 12 7-14 S
Page 115 and 116: 8 • Reports Reports Printing a Re
Page 117 and 118: 8 • Reports Multi-Account Summary
Page 119 and 120: 8 • Reports Last 5 Refills Report
Page 121 and 122: 8 • Reports Account List Report 8
Page 123 and 124: 8 • Reports 8-10 SV61964 Rev. A
Page 125 and 126: 9 • Maintaining and Updating Item
Page 127 and 128: 9 • Maintaining and Updating Tape
Page 129 and 130: 9 • Maintaining and Updating E-Z
Page 131 and 132: 9 • Maintaining and Updating Clea
Page 139 and 140: 9 • Maintaining and Updating Repl
Page 141 and 142: 9 • Maintaining and Updating Chan
Page 143 and 144: 9 • Maintaining and Updating Perf
Page 145 and 146: 9 • Maintaining and Updating 9-22
Page 147 and 148: 10 • Troubleshooting 10-2 SV61964
Page 149 and 150: 10 • Troubleshooting Envelope Fee
Page 151 and 152: 10 • Troubleshooting Envelope Fee
Page 153: 10 • Troubleshooting Printing Pro
Page 157 and 158: 10 • Troubleshooting 10-12 SV6196
Page 159 and 160: 11 • Supplies and Options 11-2 SV
Page 161 and 162: 11 • Supplies and Options Accesso
Page 163 and 164: A • Glossary A-2 SV61964 Rev. A
Page 165 and 166: A • Glossary Communications Port
Page 167 and 168: A • Glossary Printer Nozzle The m
Page 169 and 170: Index i-2 SV61964 Rev. A
Page 171 and 172: Index Display adjust the contrast 5
Page 173 and 174: Index Postage modes 4-6 seal only 4
Page 175 and 176: Index i-8 SV61964 Rev. A
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Digital Mailing System DM400,TM DM500TM and DM550TM

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