CDOT Performance Data Business Plan - Cambridge Systematics

CDOT Performance Data Business Plan
targets and goals that are linked to strategic business objectives. The purpose
of the BSC is to:
Align all members of an organization around common goals and
strategies;
Link initiatives to the strategy, making prioritization easier;
Provide feedback to people on key issues – notably, areas where they can
have an impact; and
Be an essential decision-making tool.
The BSC builds on cross-functional cause and effect relationships. Processes
that contribute to desired results are viewed cross-functionally. Measures
that make one function look good while deflating another are avoided, thus
minimizing negative competition between individuals and functions. One
should test the results ahead of time to avoid this.
Scorecards include two key components:
A balanced set of measures, and
A set of strategically focused business perspectives.
The Kaplan/Norton Balanced Scorecard looks at four interconnected
business perspectives. These are:
Financial – How do we look to our stakeholders?
Customer – How well do we satisfy our internal and external customers’
needs?
Internal Business Process – How well do we perform at key internal
business processes?
Learning and Growth – Are we able to sustain innovation, change, and
continuous improvement?
A comparison of dashboards and scorecards is provided in Table 5.3.
Table 5-3
A Comparison of Operational and Tactical Dashboards and
Strategic Scorecards
Operational Tactical Strategic
Type Dashboard Dashboard Balanced Scorecard
Users
Managers, supervisors,
Managers
Executives
operators
Information Detailed Detailed / Summary Summary
Usage
Organizational
Level
Monitor daily, production and
operation
Monitor progress on an
initiative
Monitor alignment and success
of strategic objectives
Work Unit Department Enterprise or Strategic Business
Unit
Updated Intra-Day Daily or Weekly Monthly
Cambridge Systematics, Inc. 5-21