CDOT Performance Data Business Plan - Cambridge Systematics

CDOT Performance Data Business Plan
performance reports in management meetings; identify the role of CDOT
branches in achieving which performance targets; and in addition to
identifying a reporting owner for each measure, identify an owner
responsible for achieving the target value, etc. Research has shown that
when agencies (such as CDOT) identify a performance management
champion, staff in other offices may feel that they are off the hook because
someone else is responsible for performance management. In reality, the
performance champion is responsible for ensuring that accurate and current
performance data is provided in a manner that enables other offices to use it
to make better decisions.
Report Format and Content
10. Work to improve consistency among the various CDOT reports that contain
performance information. For example, develop boilerplate text that defines
the purpose, content, and use of each report; and include this text on the
CDOT web site and at the front of each document. Other options for
improving consistency include:
a. Add a discussion of CDOT’s vision, mission, goals and objectives to each
document.
b. Establish an overall message for the agency (for example, a message that
reflects agency priorities, what is being done to address these priorities,
and what needs to be done) and ensure that this message is weaved
throughout each document.
c. To the extent possible, modify the content of the reports so that they use
the same measures. When the content is mandated, work with the
mandating organizations to update the list of required measures based on
the agencies current priorities. For example, the Annual Performance
Report contains a measure called “on-time performance for buses on U.S.
36.” Ensure that this measure still reflects a current priority. If not,
remove it from the report.
11. Identify a “performance report of record” that represents CDOT’s vision of
what an annual performance report should look like and contain. Ideally,
CDOT could work to turn one of the existing reports into this document,
rather than developing a new one. (Based solely on document names, the
Annual Performance Report appears to serve this role now.) Once
established, refer to this report as much as possible during internal and
external discussions. While other reports will likely still be required, they
could be described in terms of addressing a particular mandate, rather than
reflecting CDOT’s strategic direction.
12. Provide on-line access to the information in the “performance report of
record” identified in item #10. On-line dashboards provide easy access to
key performance data and enable users to drill down into specific
performance areas. Agencies have found that dashboards can increase the
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