CDOT Performance Data Business Plan - Cambridge Systematics
CDOT Performance Data Business Plan - Cambridge Systematics
CDOT Performance Data Business Plan - Cambridge Systematics
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<strong>CDOT</strong> <strong>Performance</strong> <strong>Data</strong> <strong>Business</strong> <strong>Plan</strong><br />
Hennepin County, Minnesota<br />
An example of the effective use of scorecards comes from Hennepin County<br />
in the state of Minnesota. The Balanced Scorecard helps the County to align<br />
their daily work with their vision and strategic goals.<br />
As shown in Table 5.1, the BSC in Hennepin County is viewed from four<br />
perspectives:<br />
<br />
<br />
<br />
<br />
Customer – What results do we need to produce for our customers to<br />
fulfill our mission and achieve our vision?<br />
Finance – What financial objectives must we meet in order to produce the<br />
desired results for our customers?<br />
Internal Process – What processes must we excel at in order to attain the<br />
financial objectives and desired results for the customer?<br />
Learning and Growth – How do we develop our internal resources to<br />
refine the necessary processes that will allow us to attain our financial<br />
objectives and desired results for the customer?<br />
The balanced scorecard forms the basis for discussion between supervisors<br />
and managers, managers and directors, directors and administration, and<br />
administration and the board about progress towards achieving desired<br />
results.<br />
<strong>Cambridge</strong> <strong>Systematics</strong>, Inc. 5-17