STX Signal Transmitter Installation and Operation ... - Kistler-Morse

Appendix G. Kistler-Morse Service and Warranty
Appendix G. Kistler-Morse Service
and Warranty
Product Warranty
A complete, unabridged copy of our product
warranty is available upon request from
Kistler-Morse. A summary of the warranty,
subject to the terms and conditions listed
fully in the warranty, follows:
Kistler-Morse warrants equipment of its
own manufacture to be free from defects
in material and workmanship for one
year from date of shipment to original
user. Kistler-Morse will replace or repair,
at our option, any part found to be
defective. Buyer must return any part
claimed defective to Kistler-Morse,
transportation prepaid.
Service
K-M maintains a fully trained staff of field
service personnel who are capable of providing
you with complete product assistance.
Our field service staff is based in Bothell,
Washington USA (corporate headquarters)
and Antwerp, Belgium (European office).
Phone Consultation
Our Field Service staff provides the following
services by telephone, via our regular and toll
free number (toll free number in USA and
Canada only):
• Technical, application, and
troubleshooting assistance
• Spare parts assistance
• Warranty (replacement) assistance
On-Site Consultation
K-M’s Field Service staff can provide additional
services at your request. Contact K-M
at the closest office for rate and scheduling
information for the following services:
• Technical, application, startup, and
troubleshooting assistance on-site
• Training on-site or at our corporate office
• Service calls
• Equipment updates to our latest
configuration
General descriptions of some of these
standard services follow. Of course, if your
service needs vary from those described, we
are available to discuss them with you.
Installation, Startup Assistance,
and On-Site Training
Note
1. For vessels to be instrumented with
Microcells or L-Cells, the
customer may contract to have
K-M install the sensors. For all other
sensors and transducers,
installation must be performed by
the customer.
2. Field wiring, conduit installation,
junction box mounting, and signal
processor mounting must be
performed by the customer. AC
power must be connected to the
signal processor, but not energized,
prior to K-M beginning work.
All field wiring will be checked for errors.
The system will be powered up and checked
for proper electrical operation. For best
results, K-M requires moving a known amount
of material, such as a truckload, for Live Load
calibration. Live load calibration will be
performed if actual material or weight devices
can be moved. If it is not possible to move
material, a pre-calibration will be performed.
Recommendations for the optimal performance
of the system will be provided.
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