ANNUAL REPORT 2014/15

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2.1.4 Skills Development DEPARTMENT OF HIGHER EDUCATION AND TRAINING Vote 17 2014/15 Annual Report a) An overview of the service delivery environment during the past year b) Minister of Higher Education and Training launching it in several provinces, such as the Mpumalanga, Eastern Cape and Gauteng provinces. commencement from 1 April 2015. The regulations aim to implement a single national artisan trade testing and In order to ensure improved access to SETA services, the Minister of Higher Education and Training instructed c) Challenges that might have impacted on the performance of the Programme in the implementation of the Strategic Plan and Annual Performance Plan developed. All surplus funds from SETAs have been channeled to the National Skills Fund (NSF) in order for funds to be reallocated and utilised as deemed necessary in advancing the PSET system. The SETA sector approach to artisan development remains a challenge due to a lack of capacity in some SETAs and an inability to implement the approved national funding policy. The Culture, Arts, Tourism, Hospitality and Sport Sector Education and Training Authority (CATHSSETA) and 37
DEPARTMENT OF HIGHER EDUCATION AND TRAINING Vote 17 2014/15 Annual Report 2.1.5 Service Delivery Improvement Plan a physical presence. regarding the implementation of the plans. a) Main services provided and standards Main services Actual customers Potential customers complaints lodged through the Hotline/ Toll-Free number and Facebook page complaints lodged General public, students, departmental staff members, TVET Colleges, Universities and Public Entities General public, students, departmental staff members, TVET Colleges, Universities and Public Entities Employers Employers b) Consultation arrangements with customers Standard of service Phone rings 3 times and then is routed to the next available agent. Log all calls and provide an acceptable 1 day 2 days Address lists Lists of Institutions Updated content Actual achievement against standards Calls get attended to as per the service standard service standards Contact details of institutions are regularly updated Type of arrangement Actual customers Potential customers Standard of service Actual achievement General public, students, departmental staff members, TVET Colleges, Universities and Public Entities General Public Stakeholder engagement forums determined by the Presidency Quarterly stakeholder engagement through meetings and breakfast meetings General public, students, departmental staff members, TVET Colleges, Universities and Public Entities General public and Transparency on policy mandates and vision 1 meeting held in 2014 38
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ANNUAL REPORT 2014/15

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