cities

Manenberg Contact centre
Source: P. Duncan
The WDC2014 team undertook a service design intervention at the Ikhwezi Clinic, which faced challenges of
inefficient system, lack of comfort for patients, etc. The intervention focused on flow and waiting time,
cleanliness and privacy, process mapping and waiting time evaluation.
The ward-based projects involved 81 wards and leveraged more than R15-million in ward allocation spend. Of
the 2500 people who took part, 1600 were residents and 475 were professional designers.
We know that the span of creativity across platforms acts as an enabler for economic growth and a
distinguishing factor for niche competition. And so we complemented the investment in WDC with
practical investments in the tools that make creative enablers possible, such as becoming a truly
digital city, one of the game-changers that will help unlock growth. (City of Cape Town Executive Mayor)
An independent evaluation of the impact of WDC2014 (Urban-Econ, 2015) indicated that the event had
achieved its objectives. For every R1 of the city’s budget spent on the WDC2014, R2.46 was generated in
direct and indirect investment. The analysis was based on findings from the 220 recognised projects and
feedback from other participants.
• 27 projects were started as a direct result of WDC2014 and received total capital investments of R17.4-
million and operational investments of R3.1-million.
• The collaboration between WDC2014 and crowd-funding platform Thundafund helped 37 projects to
generate R1.2-million.
• The #cocreateSA initiative, established by the Dutch government, resulted in R10.5-million investment
into the city.
324 State of South African Cities Report 2016