(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

C H A P T E R
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Face to Face
RESEARCH SHOWS that reading facial expressions is a
latent ability within all of us—never lost, merely neglected.
Human beings can send and receive facial signals with lightning
speed and over great distances. We can tell in a blink if
a stranger’s face is registering surprise or pleasure, even if he
or she is 150 feet away.
This chapter is your opportunity to reconnect with that
innate talent and turn it into a professional skill. You’ll discover
the six facial expressions common to human beings
around the world, learn how to tell a real smile from a fake
one, and understand why people are susceptible to emotional
contagion. You’ll also learn how to decode a variety of signals
sent by facial features and head positions. Just imagine how
much more effectively you will deal with co-workers or customers
when you know what you are really seeing when you
look them in the face!
We communicate with facial gestures and head movements
a lot more than we realize, and someone trained in
reading them can have a big advantage. But here’s the thing
about all nonverbal cues: you may read them accurately but
still misinterpret the motive behind the behavior.
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